What problems is Syncari solving and how is that benefiting you?
The initial problem Syncari helped us solve was getting Jira and Salesforce in sync. With Syncari, we’re now automatically creating accounts in Jira the second an opportunity is closed won and approved, which has streamlined our onboarding process. Before Synacri, this was a 9-12 step manual process that sometimes took days to complete.
We’ve also unified ticket data across Salesforce and Jira. Our account managers and AE’s are now using this unified data to better serve customers by providing proactive updates on feature requests, support requests and delivered fixes. Our next project is to bring product data into the Syncari, which, when combined with the data we already have from Salesforce and Jira, will give us unprecedented visibility into customer health. Review collected by and hosted on G2.com.