Swivl Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 11 Swivl reviews.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 11 Swivl reviews.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 11 Swivl reviews.

As reported in 11 Swivl reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 11 Swivl reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 11 Swivl reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 11 Swivl reviews.

Gives user a metric to determine the quality of data labelers, based on consistency scores, domain knowledge, dynamic ground truth, and more. This feature was mentioned in 11 Swivl reviews.

Ensures that labeling tasks are accurate through consensus, review, anomaly detection, and more. This feature was mentioned in 11 Swivl reviews.

Based on 11 Swivl reviews. Ensures the data is of a high quality as compared to benchmark.

As reported in 11 Swivl reviews. Gives user the ability to extract entities from text (such as locations and names).

Based on 11 Swivl reviews. Gives user the ability to tag text based on its sentiment.

Based on 11 Swivl reviews. Gives user the ability to label and verify text data in an image.

Allows the user to transcribe audio. This feature was mentioned in 11 Swivl reviews.

Customize your chat workflows with rules and automations. This feature was mentioned in 12 Swivl reviews.

Control who the chatbot converses with (and when). This feature was mentioned in 12 Swivl reviews.

Has the ability to connect interlocator with a human agent when the need arises. 12 reviewers of Swivl have provided feedback on this feature.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 12 Swivl reviews.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 10 Swivl reviews.

Provide tools for live chat on one's website. 12 reviewers of Swivl have provided feedback on this feature.

As reported in 12 Swivl reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 11 Swivl reviews.

As reported in 11 Swivl reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. 10 reviewers of Swivl have provided feedback on this feature.

Based on 12 Swivl reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

As reported in 12 Swivl reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives