[ Swivl Reviews ](https://www.g2.com/products/swivl/reviews) [ Swivl Reviews ](https://www.g2.com/products/swivl/reviews) # Swivl Features ##### ## Self-Service Experience (3) Knowledge Base Provides a repository of information that can be used by those seeking support. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## Quality (3) Labeler Quality Gives user a metric to determine the quality of data labelers, based on consistency scores, domain knowledge, dynamic ground truth, and more. Task Quality Ensures that labeling tasks are accurate through consensus, review, anomaly detection, and more. Data Quality Ensures the data is of a high quality as compared to benchmark. Show More ##### ## Natural Language Annotation (3) Named Entity Recognition Gives user the ability to extract entities from text (such as locations and names). Sentiment Detection Gives user the ability to tag text based on its sentiment. OCR Gives user the ability to label and verify text data in an image. Show More ##### ## Speech Annotation (1) Transcription Allows the user to transcribe audio. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (7) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Customer Self-Service (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Roboflow](https://images.g2crowd.com/uploads/product/hd_favicon/3dfdda24f498bcc4fe96498994ad134e/roboflow.svg "Roboflow") Sponsored Roboflow 4.7/5 (149) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,702) ](https://www.g2.com/products/fin/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5 (1,204) ](https://www.g2.com/products/drift/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,624) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/swivl/competitors/alternatives) ##### Categories on G2 [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Data Labeling ](https://www.g2.com/categories/data-labeling) ##### Explore More [ Best account-based orchestration software for SMBs ](https://www.g2.com/discussions/best-account-based-orchestration-tools-for-smbs-what-s-your-go-to)[ What problems does intelligent content management help companies solve? ](https://www.g2.com/discussions/do-intelligent-content-management-platforms-like-box-include-built-in-e-signature)[ Which client portal offers the most customization options? ](https://www.g2.com/discussions/which-client-portal-offers-the-most-customization-options) [ Which payroll software handles multiple countries the best ](https://www.g2.com/discussions/which-payroll-software-handles-multiple-countries-the-best)[ Best software for managing and storing email templates ](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates)[ Easier Alternative to VMware HCI ](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions) Show More [ Best account-based orchestration software for SMBs ](https://www.g2.com/discussions/best-account-based-orchestration-tools-for-smbs-what-s-your-go-to)[ What problems does intelligent content management help companies solve? ](https://www.g2.com/discussions/do-intelligent-content-management-platforms-like-box-include-built-in-e-signature)[ Which client portal offers the most customization options? ](https://www.g2.com/discussions/which-client-portal-offers-the-most-customization-options) [ Which payroll software handles multiple countries the best ](https://www.g2.com/discussions/which-payroll-software-handles-multiple-countries-the-best)[ Best software for managing and storing email templates ](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates)[ Easier Alternative to VMware HCI ](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions)