Sweet Process is a fantastic tool that allows for easy documentation of procedures, processes, and policies. The copy-paste function for visuals or pictures is fantastic and easy. The option to embed videos into procedures or processes is amazing and helps onboard new hires more quicker. Review collected by and hosted on G2.com.

What do you dislike about SweetProcess?

There is little to dislike about Sweet Process. If I had to pick something I would say that for their knowledge base feature the ability to have a custom url is still marked as "coming soon." Review collected by and hosted on G2.com.

AM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

4/4/2023

"Pros and Cons of SweetProcess"

3/5

What do you like best about SweetProcess?

SweetProcess's best features are its centralized SOP creation and organization, task delegation and progress tracking capabilities, and notification reminders. These features help businesses streamline processes, improve workflow, and hold team members accountable. Review collected by and hosted on G2.com.

What do you dislike about SweetProcess?

While SweetProcess has many useful features, there are some potential drawbacks:

Cost: pricing can be a bit steep for small businesses or those on a tight budget.

Learning curve: There is a bit of a learning curve when first getting started, particularly when setting up procedures and delegating tasks.

Limited integrations: The integrations with other platforms are somewhat limited compared to other workflow management tools.

Lack of customization: The platform's templates and formatting options can be somewhat limiting.

Overall, while SweetProcess is a powerful tool for process management, it's still important to consider the needs and budget of your business before investing in the platform. Review collected by and hosted on G2.com.

What problems is SweetProcess solving and how is that benefiting you?

By providing a platform for us to create and manage standard operating procedures, SweetProcess helps to ensure that tasks are completed consistently and efficiently, especially our team grows, and our processes become more complex. The platform makes documenting and organizing procedures in a centralized location easy. It provides tools for task delegation, progress tracking, and notification reminders to keep everyone accountable and on track.

Using SweetProcess has improved efficiency, increased productivity, and reduced errors and inconsistencies in our processes. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/30/2021

"SweetProcess, sweet review"

4/5

What do you like best about SweetProcess?

What's not to like about Sweetprocess? I love the accountability that this holds me to, and equally my coworkers! You don't have to figure out who's court the ball is in, the software does it for you. Where a project is, and who has it, and who needs it. Takes the need to constantly send friendly, "Hi, just a friendly reminder to......" emails! Sweetprocess will send out emails (reminders") to whoever is holding the project up. If you need to remember the steps of a project or operational process, it is right there! Love it Review collected by and hosted on G2.com.

What do you dislike about SweetProcess?

It would be awesome if it was integrated with more CRM's possibly. As a stand-alone software, I can't complain or really commit to dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering SweetProcess:

Highly recommend it, especially nice with remote roles. Super easy to use, lots of benefits for nearly all roles Review collected by and hosted on G2.com.

What problems is SweetProcess solving and how is that benefiting you?

Don't need to hunt people down, easy process, quick finds, repeatable for onboarding, projects, has been a huge time saver, holds myself accountable for work I have needed to complete, user friendly Review collected by and hosted on G2.com.

JK

Joe K.

Digital Camapign Manager

Small-Business (50 or fewer emp.)

Originally submitted 3/26/2021

"The Best New Hire & Existing Employee Training I've Discovered"

5/5

What do you like best about SweetProcess?

The ability to create easy to navigate and visually appealing training documents and procedures and organize them into a customizable knowledge base. Creating documents directly in the interface with useful and easy to use tools to make the training documents as information packed and visually appealing and easy to navigate as possible. Review collected by and hosted on G2.com.

What do you dislike about SweetProcess?

The ability to import powerpoints does not exist, just word documents and the maximum file size to embed uploaded videos is low enough to cause a headache. Review collected by and hosted on G2.com.

EC

Eileen C.

Community Member

Consulting

Small-Business (50 or fewer emp.)

8/28/2019

"Easy to use organizational process software"

4.5/5

What do you like best about SweetProcess?

SweetProcess has almost no learning curve - you can jump right in and start creating procedures and processes. You can easily drag/drop items to rearrange them and add more steps later after you've put in the basics. Review collected by and hosted on G2.com.

What do you dislike about SweetProcess?

Adding teams to a process can be aconfusing. It's not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering SweetProcess:

SweetProcess makes it easy to get all your procedures in one place and to check off the steps as your are doing them. You can assign tasks and make comments on procedures. It's easy to use and has a nice interface. Review collected by and hosted on G2.com.

What problems is SweetProcess solving and how is that benefiting you?

We all work remotely and need procedures that are easy to use if someone is covering for another employee or if someone leaves our small company. We also need to standardize certain procedures as we grow. We've started creating procedures and processes that make it easy for another person to perform new functions, and we've documented knowledge of individual team members. Review collected by and hosted on G2.com.