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Compare ProcedureFlow and SweetProcess 
Featured Products
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$27.50
No pricing available
ProcedureFlow
Star Rating
(42)4.7 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$27.50
Browse all 2 pricing plansSweetProcess
Star Rating
(5)4.3 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SweetProcessPricing
Entry-Level Pricing
ProcedureFlow
Professional
$27.50
Visual knowledge your team can navigate, collaborate and count on.
(Pricing in USD.)
- Unlimited Flows
- Reporting and Analytics
- Visual side by side comparisons
SweetProcess
No pricing availableFree Trial
ProcedureFlow
No trial information availableSweetProcess
No trial information availableRatings
Meets Requirements
9.4
32
9.3
5
Ease of Use
9.7
30
9.3
5
Ease of Setup
9.8
10
Not enough data
Ease of Admin
9.8
10
Not enough data
Quality of Support
9.2
30
Not enough data
Has the product been a good partner in doing business?
10.0
10
Not enough data
Product Direction (% positive)
9.2
29
7.7
5
Features by Category
Administration
8.8
13
Not enough data
9.1
13
Not enough data
9.2
13
Not enough data
Knowledge Management
9.3
15
Not enough data
9.2
14
Not enough data
9.3
14
Not enough data
Compliance
8.2
14
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
9.0
12
Not enough data
Customer Support
8.7
15
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
Data Security
7.9
12
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.9
12
Not enough data
Administration
9.4
14
Not enough data
9.0
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Task Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
17
Not enough data
Checklist Options
8.6
22
Not enough data
Feature Not Available
Not enough data
8.8
21
Not enough data
Software Availability
8.5
18
Not enough data
8.6
21
Not enough data
Feature Not Available
Not enough data
8.7
21
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ProcedureFlow and SweetProcess are categorized as Standard Operating Procedures
Unique Categories
ProcedureFlow is categorized as Genesys AppFoundry Marketplace and Contact Center Knowledge Base
SweetProcess has no unique categories
Reviews
Reviewers' Company Size
ProcedureFlow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SweetProcess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.4%
Telecommunications
11.9%
Computer Software
9.5%
Marketing and Advertising
7.1%
Internet
7.1%
Other
42.9%
Marketing and Advertising
40.0%
Management Consulting
20.0%
Law Practice
20.0%
Financial Services
20.0%
‐
Other
0.0%
Discussions
Who builds the flow charts/content?
1 Comment
Official Response from ProcedureFlow
Most of our customers take a mixed approach, building some of the content themselves, and leveraging our professional services team to map out more...Read more
What are the language capabilities of ProcedureFlow?
1 Comment
Official Response from ProcedureFlow
ProcedureFlow’s user interface is in English, however, within the flows you can type up whatever language you like. Read more
How long does the implementation take?
1 Comment
Official Response from ProcedureFlow
This depends largely on the customer, their processes, and their number of users. A new user can be proficient using ProcedureFlow in a few hours, and can...Read more
SweetProcess has no discussions with answers
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