--- title: Swag Pro (by Swag.com) Reviews meta_title: 'Swag Pro (by Swag.com) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 360 reviews by the users' company size, role or industry to find out how Swag Pro (by Swag.com) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 360 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Swag Pro (by Swag.com) Reviews & Product Details

Profile Status

This profile is currently managed by Swag Pro (by Swag.com) but has limited features.

Are you part of the Swag Pro (by Swag.com) team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Swag Pro (by Swag.com) Reviews (360)

View 1 Video Reviews
Reviews

Swag Pro (by Swag.com) Reviews (360)

View 1 Video Reviews
4.4
360 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of Printfection, highlighting how the team is responsive and helpful throughout the swag management process. Many appreciate the platform's ability to streamline gifting and swag distribution, making it a valuable tool for marketing campaigns. However, some users note that shipping costs can be high, which may be a consideration for budget-conscious buyers.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Renewables & Environment
AR
Verified User in Renewables & Environment
Mid-Market (51-1000 emp.)
"Lauren's Experience with Printfection"
5/5
What do you like best about Swag Pro (by Swag.com)?

We want to raise awareness of the brand, and supply our partners with on-brand, high-quality swag, but we have limited space for storage, and shipping products out after waiting for them to ship to us can take a long time. Printfection is nice because they store everything for us, manufacture it in-house, and then ship it directly to our partners. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

These are my team's concerns:

* Processing fees- These were a surprise. We looked back through pricing and don’t see this as an expected expense.

* Shipping costs- Much higher than expected and we want to use our shipping account numbers to get better prices.

* Cost of goods- We recently priced out goods at different vendors and your prices are often higher across the board

* Processing timelines-

** For art to be uploaded: this process is very clunky and not a great user experience

** For new items to be in stock or lack of flexibility in finding supply: Molasses slow, again we have checked this with a couple of vendors for comparison

** For proofs: This seems like an unnecessary delay. Most vendors can give us instant or within a few hours turn around for proofs.

* What is and isn’t included on the annual contract fees? Review collected by and hosted on G2.com.

Brandy A.
BA
Brandy A.
Marketing Director
Mid-Market (51-1000 emp.)
"Printfection - An extension of our team"
5/5
What do you like best about Swag Pro (by Swag.com)?

The Printfection team truly serves as an extension of our team. Everyone that we've dealt with there has been excellent, customer-focused, and helpful. As far as the platform, the reporting is great- whether it's inventory in stock or accounting reports. It is easy to order and get samples to 'try before you buy'. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

We've compared it to other swag vendors, and the pricing is usually more. I do wish that pricing was more competitive. Sometimes the platform UX is a little difficult to find things, but support is always very helpful and quick to respond with any questions. Review collected by and hosted on G2.com.

TA
Thiago A.
Visual Designer
Small-Business (50 or fewer emp.)
"Friendly and helpful staff, great platform"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

People. The staff at Printfection is clearly the reason we are so pleased with the platform. Besides the ongoing updates on Products and new items, every time we need assistance with sourcing something else, they are always very helpful. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Sometimes the User Interface feels a bit dated and if you're not using it very much, you find yourself lost in different tabs. A new and refreshed look would be a great addition to the future. Review collected by and hosted on G2.com.

Morgan P.
MP
Morgan P.
Small-Business (50 or fewer emp.)
"Excellent customer service & great product selection"
5/5
What do you like best about Swag Pro (by Swag.com)?

The service team is very accommodating and attentive to my needs! They are experienced in the industry and very helpful in navigating initiatives. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The monthly fee is high for our small business size. Review collected by and hosted on G2.com.

Justin L.
JL
Justin L.
Mid-Market (51-1000 emp.)
"The team at Printfection go above and beyond in delivering an amazing customer experience!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

Provide great swag options and service to ensure successful delivery. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

They go above and beyond as a vendor, no complaints! Review collected by and hosted on G2.com.

Katherine F.
KF
Katherine F.
Marketing Analyst
Enterprise (> 1000 emp.)
"Wonderful experience with supportive printfection reps"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

My favorite part about Printfection is how incredibly responsive and available the reps are. Not to mention they have very fast turnaround times for the actual products. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I think the only downside would be that at one point they let us know very late that a product that we had ordered was no longer available just a few days before an event. Review collected by and hosted on G2.com.

Luke B.
LB
Luke B.
Director of Demand Generation
Mid-Market (51-1000 emp.)
"Very easy and efficient swag management company"
5/5
What do you like best about Swag Pro (by Swag.com)?

The user experience and interface are effortless to use. Adding additional team members is a breeze, and it's easy to separate department finances in the platform. I also love the landing pages you can create to provide gift options to recipients. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Some of the items in the catalog can be a little pricier than in other places, but the customer support and overall platform subscription price make up for it. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Printfection is the best!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

The platform is very easy to use and customer service is great. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The shipping prices seem high and the delivery seems to take longer than necessary. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Great customer service"
4/5
What do you like best about Swag Pro (by Swag.com)?

AM has a quick response rate and resourceful feedback Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Production time takes too long and shipping does not have express or overnight services available Review collected by and hosted on G2.com.

VM
Victoria M.
Regional TA Lead (Director) - Americas
Enterprise (> 1000 emp.)
"Amazing customer support"
5/5
What do you like best about Swag Pro (by Swag.com)?

The team at Printfection was supportive and answered all my questions, as well as helped me to find the right products for our needs. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

It was hard to find options on my own for limited printing requirements and in full color. But the good side was their support team provided great options! Review collected by and hosted on G2.com.

Questions about Swag Pro (by Swag.com)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Printfection used for?

0 Upvotes
0
Join the conversation
Verified User
G2
Verified User
•
Last activity over 6 years ago

What types of branded swag / promotional merchandise can Printfection create?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

7%

Swag Pro (by Swag.com) Comparisons
Swag Pro (by Swag.com) Features
Warehousing
Procurement
Fulfillment
Spend
Conversion Rates
Proof Portal
Budgeting
CRM Integration