--- title: Swag Pro (by Swag.com) Reviews meta_title: 'Swag Pro (by Swag.com) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 360 reviews by the users' company size, role or industry to find out how Swag Pro (by Swag.com) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 360 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Swag Pro (by Swag.com) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Swag Pro (by Swag.com) Reviews (360)

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Reviews

Swag Pro (by Swag.com) Reviews (360)

View 1 Video Reviews
4.4
360 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of Printfection, highlighting how the team is responsive and helpful throughout the swag management process. Many appreciate the platform's ability to streamline gifting and swag distribution, making it a valuable tool for marketing campaigns. However, some users note that shipping costs can be high, which may be a consideration for budget-conscious buyers.

Pros & Cons

Generated from real user reviews
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Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Doesn't live up to it's promise"
0/5
What do you like best about Swag Pro (by Swag.com)?

The opportunity it creates. Being able to outsource the production process, the research, communications with vendors, etc should take the ease out of merchandising Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I have had more failed attempts at shipping then I've had success stories. Completely negating the use of it. I'm not even certain of the quality of items as I've yet to receive mine. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Our team loves Printfection!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

Printfection has an easy interface, an extensive merchandise catalog and incredible customer service. They are responsive and schedule regular check-in calls with our team to make sure we're aware of updates. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Occasionally, we'll find that Printfection doesn't carry a brand that we're hoping for. This isn't a large issue, though, because they're always able to offer different options. Review collected by and hosted on G2.com.

Vivie N.
VN
Vivie N.
Enterprise (> 1000 emp.)
"Great team and website!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

The team was very responsive and went above and beyond for every swag item. I manage my company's ERGs and this was the perfect centralized location for tracking, payments and mockups. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The platform could be a bit more user-friendly, and the payment system was confusing to navigate at first. I would appreciate some training. Review collected by and hosted on G2.com.

BJ
Brittnee J.
Event Manager
Mid-Market (51-1000 emp.)
"Easy to Manage Promotional Items"
5/5
What do you like best about Swag Pro (by Swag.com)?

I like the inventory tracking that PrintFection has to offer. Then to top it off, they have the capability to ship promotional items directly to the event. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

They have a nice selection of products, however, they tend to be higher price items for staff moral vs. promotional items that you would pass out at an event as swag. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great Customer Service with Printfection"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

The customer service is great! Our account manager, Beth Hazen is always available to us! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Wish the inventory management on the site was a bit easier. Review collected by and hosted on G2.com.

Nicole K.
NK
Nicole K.
Sr. Executive Assistant
Mid-Market (51-1000 emp.)
"Great customer service!"
5/5
What do you like best about Swag Pro (by Swag.com)?

Very quick response times to item inquiries, super quick turnaround times for rush items, and always available to jump on a call to discuss a project. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

No complaints here! It would be more convenient if their warehouse were closer to our location but not a huge issue. Review collected by and hosted on G2.com.

Jack T.
JT
Jack T.
Enterprise (> 1000 emp.)
"Swag made ludicrously easier"
5/5
What do you like best about Swag Pro (by Swag.com)?

The campaigns are elite, literally so good for getting our employees what they need. Working with my account managers is also a highlight. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Shipping charges seem to be a bit nickel and dimey, but there are some things that you can't really change. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Printfection = the best in options and ease"
5/5
What do you like best about Swag Pro (by Swag.com)?

Before finding Printfection, selecting, ordering and stocking swag for fulfillment was a drag. Previous vendors only offered outdated, tedious processes of back and forth emails and drop shipping as an only option. Printfection not only offers quality items, they also go way beyond the average vendor via their integrated platform of inventory selection, storage, campaign types and even offer analytics. It's perfect for our remote environment as well since we have no main HQ to store anything. Also, their customer support is incredible - responsive, they send Loom videos instead of playing phone tag to describe their response, and very useful. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing that I have experienced yet. It did take me a minute to get used to navigating their site and I did contact support at the start but after a bit of practice it was super easy to remember how to navigate. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Fantastic Team, but Product Needs Improvement"
3.5/5
What do you like best about Swag Pro (by Swag.com)?

I like the ease of setting up Giveaway campaigns to ship domestically and internationally. It takes the lift off our team to add everyone's address. I also like how Printfection sends confirmation emails, and which stage the swag is currently at, so everyone is always aware of when to expect their package. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

There aren't a lot of security measures put in place. This has resulted in others being able to place multiple orders. Without the security measures, the link can also get sent to non-employees, because anyone with a link and email address is able to redeem from Giveaway campaigns. Generating and sending unique URLs isn't efficient. Review collected by and hosted on G2.com.

Response from Ryan Campion of Swag Pro (by Swag.com)

Thanks for this review! You actually can create unique codes for Giveaways so that just one person can redeem it. Please contact your CSM or our support email to get help with that!

MC
Myra C.
Mid-Market (51-1000 emp.)
"Fast and Great Quality"
5/5
What do you like best about Swag Pro (by Swag.com)?

They store my products and they can ship whenever I put in the order. They can add PO information on each invoice and can add our notes. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I don't have any dislikes with Printfection. Review collected by and hosted on G2.com.

Questions about Swag Pro (by Swag.com)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Printfection used for?

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Verified User
G2
Verified User
•
Last activity over 6 years ago

What types of branded swag / promotional merchandise can Printfection create?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

7%

Swag Pro (by Swag.com) Comparisons
Swag Pro (by Swag.com) Features
Warehousing
Procurement
Fulfillment
Spend
Conversion Rates
Proof Portal
Budgeting
CRM Integration