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Swag Pro (by Swag.com) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Swag Pro (by Swag.com) Reviews (360)

View 1 Video Reviews
Reviews

Swag Pro (by Swag.com) Reviews (360)

View 1 Video Reviews
4.4
360 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of Printfection, highlighting how the team is responsive and helpful throughout the swag management process. Many appreciate the platform's ability to streamline gifting and swag distribution, making it a valuable tool for marketing campaigns. However, some users note that shipping costs can be high, which may be a consideration for budget-conscious buyers.

Pros & Cons

Generated from real user reviews
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Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great Platform For Beginners"
3.5/5
What do you like best about Swag Pro (by Swag.com)?

The responsive time and interaction with account managers. They are always willing to offer better ways to improve customer experience and ensuring needs are met. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The online platform. It is crowded and not user-friendly. The interface is confusing and has way too many things happening. It's a site that you have to learn to work along the way. Even just putting in an order is a bit complicated. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Game changer for a globally distributed team"
5/5
What do you like best about Swag Pro (by Swag.com)?

The ability to share swag stock with other teams on a globally distributed team and track budgets appropriately has been huge. I haven't seen other fulfillment tools allow you to customize notes in gifts the way Printfection does, which is crucial for us to maintain a strong connection with customers. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Really no downsides, fulfillment can take a bit longer than average with global orders but nothing extreme. Review collected by and hosted on G2.com.

AN
Amanda N.
Senior Director, HR
Mid-Market (51-1000 emp.)
"Great customer service"
5/5
What do you like best about Swag Pro (by Swag.com)?

The products are high quality + we have great Account Managers who are always quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The only issue is there isn't local shipping from countries like India so it's very expensive to ship from the Printfection warehouse. Review collected by and hosted on G2.com.

Shayla B.
SB
Shayla B.
Senior Workplace Experience Manager
Mid-Market (51-1000 emp.)
"Amazing platform and even better service"
5/5
What do you like best about Swag Pro (by Swag.com)?

How amazing the staff is to work with! They are so fast to respond and help out! It's made ordering swag so easy! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I'm looking forward to setting up a Shopify account. We really want to get a swag store set up. Review collected by and hosted on G2.com.

BT
Brad T.
Mid-Market (51-1000 emp.)
"Great so far."
4/5
What do you like best about Swag Pro (by Swag.com)?

The team of professionals I have worked with so far have been amazing. I like the platform and find it a great way to manage promotional material. I feel this platform has great potential. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

As the Administrator, I would like to see more controls implemented. 1. Budgets - More choices for budget refreshing i.e., 1 year or custom dates 2. The ability to set budgets at a campaign level 3. The ability to have master (parent) accounts with department (child) accounts that you can set limits on. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"good experience"
4/5
What do you like best about Swag Pro (by Swag.com)?

fast support, good quality items, friendly service Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

inventory can be limited, price can be high Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great Experience!"
5/5
What do you like best about Swag Pro (by Swag.com)?

I really love that Printfection has a ton of items to choose from, and I specifically love being able to create Campaigns. It makes it so easy to give prizes and giveaways to our employees! It is also awesome to have people at Printfection I know I can reach out to if I have questions or need help! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Printfection is definitely more expensive compared to most of the other vendors I use, especially since we have less than 100 people at our company, and often can't buy large quantities to help the price go down. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Highly personalized, great service!"
5/5
What do you like best about Swag Pro (by Swag.com)?

Incredibly great account managers, merchandise managers and overall customer support. Variety of inventory at all price points. Quick response times. Willing to brainstorm together and find solutions. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

It would be great if the platform had a trusted, secure integration with SFDC so our sales people could send customer gifts directly from their contact or account page in SFDC. Review collected by and hosted on G2.com.

Staci C.
SC
Staci C.
Channel Marketing Manager
Small-Business (50 or fewer emp.)
"Printfection is the best of the best!"
5/5
What do you like best about Swag Pro (by Swag.com)?

The ease of use of the platform and the willingness of the team to provide new ideas. I'm also appreciative of how the team goes the extra mile to research and source, and then consult with our team to solve complex problems. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I have no complaints at all about Printfection. Review collected by and hosted on G2.com.

Lisa S.
LS
Lisa S.
Mid-Market (51-1000 emp.)
"Spectacular Service!"
4/5
What do you like best about Swag Pro (by Swag.com)?

The customer experience - the implementation process is thorough and well thought out! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

There is nothing I dislike about Printfection Review collected by and hosted on G2.com.

Questions about Swag Pro (by Swag.com)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Printfection used for?

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Verified User
G2
Verified User
•
Last activity over 6 years ago

What types of branded swag / promotional merchandise can Printfection create?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

7%

Swag Pro (by Swag.com) Comparisons
Swag Pro (by Swag.com) Features
Warehousing
Procurement
Fulfillment
Spend
Conversion Rates
Proof Portal
Budgeting
CRM Integration