Swag Pro (by Swag.com) Reviews & Product Details

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world.

Seller

Custom Ink

Discussions

Swag Pro (by Swag.com) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Ryan Campion (Head of Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

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Top-Rated Alternatives

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User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/27/2024

"Solid Communication and Customer Support"

4/5

What do you like best about Swag Pro (by Swag.com)?

Everyone I have worked with Printfection has been timely in their communication and helpful with whatever I need. Whether it is billing or operationally-related, I have always felt supported and understood. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Printfection does not offer much support as it relates to designing swag items. Review collected by and hosted on G2.com.

Tima B.

Communications Coordinator

Small-Business (50 or fewer emp.)

2/29/2024

"Printfection is great!"

4/5

What do you like best about Swag Pro (by Swag.com)?

It's all encompassing, from printing merch to shipping. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Not always easy to plan a budget as shipping and turnaround times vary. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/6/2024

"Printfection is a great vendor to partner with!"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

Printfection makes it very easy for us to dropship swag. The process is very easy and secured. They are also great at suggesting creative swag ideas, as well as very responsive to all our queries. We love working with Printfection! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing! We love using Printfection and have nothing negative to say. Review collected by and hosted on G2.com.

Esmeralda N.

Marketing Specialist

Small-Business (50 or fewer emp.)

5/22/2023

"Printfection is incredibly user-friendly and their customer support is top-notch."

5/5

What do you like best about Swag Pro (by Swag.com)?

I have to say, Printfection has been a game-changer for me. Their platform is incredibly user-friendly and their customer support is top-notch. Whenever I have a question or need help, Erik from Printfection is always quick to respond with a detailed answer and even a helpful video tutorial. He’s been an invaluable resource as I’ve been learning the ropes these past few months.

Looking back, I can’t believe I didn’t start using Printfection sooner. It would have saved me so much time and stress during the 25 conferences I had to handle alone last year. With Printfection, I can easily store and ship all of our swag items, and even order them directly through the platform. It’s made my job so much more efficient and has allowed me to focus on other important conference tasks. Overall, I’m thrilled with the decision to use Printfection. It’s taken a huge weight off my shoulders and has made my life so much easier. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

It would be great if there were more integrations available, but I understand that they are currently working on expanding their offerings. I’m excited to see what new integrations they will add in the future. Review collected by and hosted on G2.com.

Alli C.

Small-Business (50 or fewer emp.)

5/11/2023

"Printfection was the solution we needed for swag & tradeshows!"

5/5

What do you like best about Swag Pro (by Swag.com)?

Printfection has so many features worth raving about! Their intuitive, easy-to-use inventory dashboard allows me to see how much swag we have at a glance - no more asking for counts from our warehouse team. Drop-ships allow me to get my items across the country quickly to our many events, and plan new orders easily. But my favorite part? The top-notch customer service across the company. From our initial sales rep, to our account manager, and our swag consultant - Printfection has allowed us to uplevel our swag and keep a much better track of what we have AND how much we're spending! A win/win all the way around! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I wish the reporting was a little bit more robust - it takes a bit of legwork to get the specific amount for individual items when using giveaway links. I also wish there were a weekend shipping option - working in the tradeshow industry, there are tons of events where setup / show site delivery is not allowed until the day prior to the beginning of an event which is often on a weekend. Saturday deliveries would be swell. Review collected by and hosted on G2.com.

David B.

Mid-Market (51-1000 emp.)

8/15/2023

"Great customer support & super easy to use!"

5/5

What do you like best about Swag Pro (by Swag.com)?

Their team is always there to help you whenever needed. The platform itself is so easy to use and makes sending out swag and gifts seamless! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing. They are constantly improving, have a great variety in merch, and do everything we need them to do when it comes to sending out swag and gifts. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/27/2024

"Printfection makes my life so much easier! Making fulfillment a breeze!"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

Super fast fulfillment and a dedicated account management staff. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Sometimes the quality of the items are not as great as originally expected. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/27/2024

"Awesome website for swag"

5/5

What do you like best about Swag Pro (by Swag.com)?

The team is very helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing! All around a great site. Nothing negative to say! Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/29/2023

"Great service and supportive team"

5/5

What do you like best about Swag Pro (by Swag.com)?

The CSMs and design team members at Printfection are always on hand to help with questions about the platform, designs and products. They are also super helpful when it comes to thinking through swag campaigns and even with donating old swag. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I initially had some challenges navigating the platform, but with great coaching and more practice, I'm able to easily navigate to create orders, search inventory, etc. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/24/2023

"A great swag platform"

5/5

What do you like best about Swag Pro (by Swag.com)?

What stands out most about Printfection is its ability to simplify and streamline the entire swag management process. The platform interface makes it effortless to select, customize, and order a diverse range of swag items tailored to specific campaigns or recipient groups. This customization not only aligns with our brand identity but also allows us to create more personalized connections with our target audience.

Having all our swag items stored and accessible in one place greatly improves our efficiency and eliminates redundancy. Additionally, the integration of shipping logistics within the platform has made sending out swag a breeze, ensuring that items reach their intended recipients accurately and promptly. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Depending on the customization and quantity of swag items ordered, production and shipping times can vary. This might not be ideal for organizations with tight deadlines or last-minute event needs. They have recently updated the user interface and it is better but still feels a little slow and clunky. Overall it's not a cheap tool to run either when you factor in subscription costs, swag items and delivery fees but given what you might pay employees to manage this for you it likely stacks up. Review collected by and hosted on G2.com.

What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?

Swag is a very tough logistical problem when you are managing requests manually, heading down to the post office yourself and trying to get it in the hands of different people in different places. It can become very time consuming for the marketing team to have to deal with this alongside their other responsibilities. By using Printfection, not only do we get to source new items in a structured way, we also get to offload the logistics and actual management of the ordering, stock levels and delivery of the items. As well as reviewing orders and reporting. This means it is a lot easier and stress-free for the team to manage items and requests. Review collected by and hosted on G2.com.