--- title: SurveySensum Reviews meta\_title: 'SurveySensum Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how SurveySensum works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 39 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### SurveySensum Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface** of SurveySensum, making survey creation and analysis effortless and efficient. [(7 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107816&qs=pros-and-cons#reviews) Users highlight the **intuitive survey builder** of SurveySensum, making feedback creation and analysis user-friendly and efficient. [(5 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107813&qs=pros-and-cons#reviews) Users appreciate how SurveySensum offers **simplified feedback analysis** , making it easy to turn insights into actionable strategies. [(4 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2254561&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** offered by SurveySensum, enhancing their experience and facilitating smooth operations. [(3 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2254592&qs=pros-and-cons#reviews) Users appreciate the **clarity and simplicity** of SurveySensum, making feedback analysis and survey creation a breeze. [(3 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2427551&qs=pros-and-cons#reviews) Users note **integration issues** with existing tools, seeking more seamless connections and customization options for better functionality. [(3 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107819&qs=pros-and-cons#reviews) Users find the **data exporting limitations** of SurveySensum cumbersome, complicating the sharing of insights effectively. [(2 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2463449&qs=pros-and-cons#reviews) Users note the **limited customization** in templates, hindering flexibility in report design and data presentation. [(2 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2408330&qs=pros-and-cons#reviews) Users find the **exporting process clunky** , limiting flexibility and requiring extra effort for detailed reporting. [(1 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2463431&qs=pros-and-cons#reviews) Users experience **dependency issues** with SurveySensum, citing slow loading and data sync delays impacting usability. [(1 mentions)](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2408331&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SurveySensum ##### 1. Ease of Use Users appreciate the **intuitive interface** of SurveySensum, making survey creation and analysis effortless and efficient. [ See 7 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Intuitive Survey Builder, Needs Better Exports" What do you like about SurveySensum? I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builde ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you like about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer se ##### 2. Intuitive Users highlight the **intuitive survey builder** of SurveySensum, making feedback creation and analysis user-friendly and efficient. [ See 5 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107813&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Intuitive Survey Builder, Needs Better Exports" What do you like about SurveySensum? I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builde ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you like about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer se ##### 3. Feedback Management Users appreciate how SurveySensum offers **simplified feedback analysis** , making it easy to turn insights into actionable strategies. [ See 4 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2254561&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Clear and Simple with Minor Delays" What do you like about SurveySensum? I like that SurveySensum is more clear and transparent. I also enjoy its feedback and find the features for answering the survey clear and simple. Add ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you like about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer se ##### 4. Helpful Users appreciate the **helpful customer support** offered by SurveySensum, enhancing their experience and facilitating smooth operations. [ See 3 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2254592&qs=pros-and-cons#reviews) See Related User Reviews ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you like about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer se ![Anup K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anup K.") AK Anup K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Surveys with Real-Time Insights and Stellar Support" What do you like about SurveySensum? Easy-to-use interface, quick survey setup, real-time feedback insights, smooth analytics dashboard, fast response tracking, helpful customer support ##### 5. Simple Users appreciate the **clarity and simplicity** of SurveySensum, making feedback analysis and survey creation a breeze. [ See 3 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2427551&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Clear and Simple with Minor Delays" What do you like about SurveySensum? I like that SurveySensum is more clear and transparent. I also enjoy its feedback and find the features for answering the survey clear and simple. Add ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you like about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer se ### 5 Cons or Disadvantages of SurveySensum ##### 1. Integration Issues Users note **integration issues** with existing tools, seeking more seamless connections and customization options for better functionality. [ See 3 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2107819&qs=pros-and-cons#reviews) See Related User Reviews ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you dislike about SurveySensum? While I find SurveySensum very useful overall, there are a few areas that could be improved. One is deeper integration with some of the tools we use r ![Elen U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elen U.") EU Elen U. Small-Business (50 or fewer emp.) 5.0/5 "SurveySensum made customer insights clear and actionable" What do you dislike about SurveySensum? Not all integrations with the tools we currently use are available out of the box. However, they do provide custom integration options to address this ##### 2. Data Visualization Users find the **data exporting limitations** of SurveySensum cumbersome, complicating the sharing of insights effectively. [ See 2 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2463449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Intuitive Survey Builder, Needs Better Exports" What do you dislike about SurveySensum? The analytics dashboard is robust, but exporting data into customizable formats (e.g., pivot tables in Excel or interactive dashboards in Tableau) is ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you dislike about SurveySensum? While I find SurveySensum very useful overall, there are a few areas that could be improved. One is deeper integration with some of the tools we use r ##### 3. Limited Customization Users note the **limited customization** in templates, hindering flexibility in report design and data presentation. [ See 2 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2408330&qs=pros-and-cons#reviews) See Related User Reviews ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. 4.5/5 "Transformative Tool for Customer Feedback Insights" What do you dislike about SurveySensum? While I find SurveySensum very useful overall, there are a few areas that could be improved. One is deeper integration with some of the tools we use r ![Anup K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anup K.") AK Anup K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Surveys with Real-Time Insights and Stellar Support" What do you dislike about SurveySensum? Sometimes slow loading, limited customization in certain templates, occasional data sync delays, mobile view could be smoother. ##### 4. Dashboard Issues Users find the **exporting process clunky** , limiting flexibility and requiring extra effort for detailed reporting. [ See 1 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2463431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Intuitive Survey Builder, Needs Better Exports" What do you dislike about SurveySensum? The analytics dashboard is robust, but exporting data into customizable formats (e.g., pivot tables in Excel or interactive dashboards in Tableau) is ##### 5. Dependency Issues Users experience **dependency issues** with SurveySensum, citing slow loading and data sync delays impacting usability. [ See 1 mentions ](https://www.g2.com/products/surveysensum/reviews?filters%5Bsentiment_snippet%5D=2408331&qs=pros-and-cons#reviews) See Related User Reviews ![Anup K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anup K.") AK Anup K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Surveys with Real-Time Insights and Stellar Support" What do you dislike about SurveySensum? Sometimes slow loading, limited customization in certain templates, occasional data sync delays, mobile view could be smoother. ## Top-Rated Alternatives [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ View All Alternatives ](https://www.g2.com/products/surveysensum/competitors/alternatives) ![Adrian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian H.") AH Adrian H. Mid-Market (51-1000 emp.) 8/7/2026 "AI-Driven Insights, Needs a Simpler Dashboard" 4/5 What do you like best about SurveySensum? I like SurveySensum's AI-powered analysis because it automatically identifies sentiment and recurring themes in customer feedback, making it faster to uncover actionable insights without manually reviewing every response. I also appreciate its straightforward initial setup with helpful templates and an intuitive interface. Additionally, the strong AI-powered insights, useful customer experience features, and easy-to-use reporting stand out to me. I enjoy using it alongside CRM tools, customer support platforms, and communication tools to centralize feedback and take action more efficiently. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? I find the dashboard overwhelming at first. It could be more intuitive by simplifying the layout, making key metrics easier to find, and allowing greater customization so users can create views tailored to their specific needs. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? I use SurveySensum for creating and distributing surveys. The AI-powered analysis helps identify sentiment and themes, speeding up insights. It integrates with CRM and support tools for efficient feedback management. We switched for its AI analytics and customer experience features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 3/6/2026 "Easy Multi-Channel Feedback Collection with Powerful Analytics and Clear Dashboards" 4/5 What do you like best about SurveySensum? The best thing about SurveySensum is it is easy to collect customer feedback across multiple channels. Also, this platform gives me strong analytics and sentiment analysis from the obtained survey, which is very helpful. This platform overall helps our team to understand the customer experience and pain points. Their dashboard makes it possible to visualise the customer scenario very clearly. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Even though their platform is very powerful, their interface needs to be refined, as it is very difficult to understand at the beginning. And their reporting and customisation features should also be made deeper in terms of effectiveness. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? This platform solves my problem of fragmented opinions by centralising all the customer feedback, with a feedback collection mechanism, which can be turned into actionable insights. It also provides us the proper metrics to track the customer and turn it into actionable insights. Their AI sentiment analysis does an excellent job. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 3/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bribiesca S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bribiesca S.") BS Bribiesca S. Sales Operation Supervisor Real Estate Mid-Market (51-1000 emp.) 3/7/2026 "Elevated B2B CX Management, Needs Customization Boost" 3.5/5 What do you like best about SurveySensum? I really appreciate how SurveySensum combines ease of use with genuinely useful AI-driven feedback analysis. The platform makes it simple to create and launch NPS, CSAT, and CES surveys that look professional and fit our B2B brand in Germany. We don’t need extensive training or technical support for this. The AI sentiment and thematic analysis is a standout feature, automatically categorizing open-text responses and saving our team hours of manual review each week. The initial setup was straightforward and faster than expected. The template library and the drag-and-drop builder made it easy to launch our first professional survey in just hours. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? One point is that the customization for survey logic and branching is a bit limited compared to some enterprise tools. For more complex B2B survey flows with conditional questions or skip logic based on previous answers, we sometimes need to use simpler structures than we’d prefer. One area that stands out for improvement is the user management and permission system, especially for larger B2B teams. Right now, the role settings are fairly basic—we can’t easily restrict access by team, region, or customer segment as precisely as we need. For a business with multiple departments and external stakeholders like account managers, more granular permissions would make collaboration safer and cleaner. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? SurveySensum centralizes our customer feedback, automates sentiment analysis, and highlights issues or praise without manual review. We can deliver reliable NPS, CSAT, and CES surveys, respond quickly to feedback, and save hours of work identifying service gaps and customer values. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 1/27/2026 "Intuitive Survey Builder, Needs Better Exports" 5/5 What do you like best about SurveySensum? I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builder that incorporates logic and personalization. The drag-and-drop interface makes it easy to create surveys without needing any coding skills. I also like the skip logic and branching features, which allow me to tailor questions based on previous responses. This helps in asking specific follow-up questions, such as in cases where a customer rates CSAT as “poor.” Another feature I love is the custom branding option, which lets us match surveys to our clients’ logos and color schemes, significantly boosting response rates by 15–20% compared to generic tools. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? The analytics dashboard is robust, but exporting data into customizable formats (e.g., pivot tables in Excel or interactive dashboards in Tableau) is clunky. Currently, exports are limited to CSV or PDF, which requires extra work to manipulate for in-depth reports. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? I use SurveySensum to design, distribute, and analyze feedback surveys, which helps close the feedback loop by turning responses into actionable steps. This is vital for both product and customer success teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![CE AVINANDAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CE AVINANDAN S.") CS CE AVINANDAN S. Organizer 1/21/2026 "Transformative Tool for Customer Feedback Insights" 4.5/5 What do you like best about SurveySensum? I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer sentiment and quickly identify what needs improvement. With SurveySensum, I can centralize customer feedback and turn it into actionable insights. The platform helps by providing stronger analytics and better insights from open-ended responses than our previous tool. I also found the initial setup to be reasonably straightforward for basic surveys and dashboard configuration. The platform's interface is intuitive, which made starting without a steep learning curve possible. Once the initial integration steps were completed, the system ran smoothly, making survey creation and analytics user-friendly. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? While I find SurveySensum very useful overall, there are a few areas that could be improved. One is deeper integration with some of the tools we use regularly—for example, more seamless two-way data syncing with our CRM and support platforms would help reduce manual effort. Another area for improvement is advanced survey logic and branching. Although the platform handles standard surveys well, more sophisticated conditional logic could make complex surveys easier to manage without external tools. Finally, while the analytics and dashboards are strong, having more customization options for visual reports and exporting data in different formats would make it easier to share insights with broader stakeholders. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? I use SurveySensum to centralize customer feedback into actionable insights, helping understand customer sentiment and identify pain points. It simplifies feedback analysis and makes improvements prioritization easier, using real data rather than assumptions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anup K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anup K.") AK Anup K. Business Analyst Mid-Market (51-1000 emp.) 12/12/2025 "Effortless Surveys with Real-Time Insights and Stellar Support" 4.5/5 What do you like best about SurveySensum? Easy-to-use interface, quick survey setup, real-time feedback insights, smooth analytics dashboard, fast response tracking, helpful customer support Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Sometimes slow loading, limited customization in certain templates, occasional data sync delays, mobile view could be smoother. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? Collecting customer feedback faster, simplifying survey analysis, reducing manual reporting, improving response insights, helping make quicker decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Elen U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elen U.") EU Elen U. Content Marketing Manager Small-Business (50 or fewer emp.) 8/21/2025 "SurveySensum made customer insights clear and actionable" 5/5 What do you like best about SurveySensum? The AI-based text analytics feature is a game-changer - it helps us swiftly spot trends in open-ended feedback without the need to manually sift through everything. The interface is intuitive and visually clean. Plus, their customer support team is highly responsive and genuinely supportive. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Not all integrations with the tools we currently use are available out of the box. However, they do provide custom integration options to address this. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We implemented SurveySensum to understand why some customers were dropping off. Through its surveys and open-text analysis, we pinpointed specific pain points in our onboarding process. After addressing these, we saw a notable boost in customer retention. It’s more than a survey platform - it’s a key part of enhancing our overall customer journey. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sudhanshu G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudhanshu G.") SG Sudhanshu G. VP - Product and Customer Experience Mid-Market (51-1000 emp.) 6/30/2025 "Go for better CX consultants and support" 4.5/5 What do you like best about SurveySensum? AI features are pretty strong. Basically, I was conflicted between Qualtrics and Surveysensum. The deciding factor (apart from the cost), was the customer support and consultants who are willing to handhold if needed. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Almost nothing. Some integration hiccups but solved extremely quickly. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? End to end integration of NPS system, across multiple platforms and touch points. Capturing and then providing a proper dashboard which gives actual insights and steps to increase the scores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vineet G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vineet G.") VG Vineet G. Founder Marketing and Advertising Small-Business (50 or fewer emp.) 5/16/2025 "SurveySensum Helped Us Understand Our Customers Better" 5/5 What do you like best about SurveySensum? The AI-powered text analytics really stands out - it helps us quickly identify patterns in open-ended responses without spending hours reading through each one. The platform is easy to use, the UI is clean. Also, their customer support is super responsive and genuinely helpful. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? Some integrations with other tools we use weren’t available by default. But they offer custom integration support. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? We started using SurveySensum to figure out why some customers were leaving. With its surveys and open-text feedback, we found the exact issues in our onboarding process. After fixing those, our customer retention improved. It’s more than just a survey tool - it really helps us make our customer experience better. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![ANKUR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANKUR S.") AS ANKUR S. Assistant Manager Enterprise (\> 1000 emp.) 5/13/2025 "Good alternative to Qualtrics which is easy to use and has excellent support" 5/5 What do you like best about SurveySensum? Smooth navigation, excellent support from team, easy to use dashboard and intergration avalibility with internal softwares and processes. Review collected by and hosted on G2.com. What do you dislike about SurveySensum? There is nothing to dislike as platform keeps on updating and they prioritize features according to requests and market. Review collected by and hosted on G2.com. What problems is SurveySensum solving and how is that benefiting you? It helps me to get direct customer feedback, helps to highlight reoccuring problems through text analysis and provides close loop and escalation mechanism as well to decrease turn around time for tickets. Review collected by and hosted on G2.com. 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