Compare SurveyMonkey and SurveySensum 
Featured Products
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (54.3% of reviews)
Entry-Level Pricing
Contact Us
$3,600.00 Per Year
SurveyMonkey
Star Rating
(23,430)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSurveySensum
Star Rating
(39)4.6 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$3,600.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and ease of use. Users appreciate that everything they need is available on a single platform, making survey creation straightforward without requiring extensive training.
- Users say that SurveySensum shines in its ability to collect customer feedback across multiple channels. Reviewers highlight its strong analytics and sentiment analysis capabilities, which provide valuable insights from survey data, enhancing the overall feedback process.
- According to verified reviews, SurveyMonkey has a significantly higher G2 Score, indicating greater overall user satisfaction. Many users find it easy to set up and integrate with other software, which contributes to a smoother workflow in gathering information.
- Reviewers mention that while SurveySensum offers advanced features like a closed-loop feedback workflow and built-in CX metrics, it may not be as intuitive for users who are looking for a quick and easy survey setup compared to SurveyMonkey's streamlined process.
- Users highlight that SurveyMonkey's AI features enhance efficiency, allowing for deeper and faster analysis of survey results. This capability is particularly appreciated by those who need to quickly gather and interpret data from multiple respondents.
- G2 reviewers note that while SurveySensum provides excellent support and a positive partnership experience, SurveyMonkey's larger user base and extensive review history suggest a more established presence in the market, which can be reassuring for potential buyers.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
SurveySensum
Starter CX
$3,600.00
Per Year
- Up to 12,000 responses/year
- Unlimited users
- SensAI Questionnaire – Create surveys with one prompt
Free Trial
SurveyMonkey
Free Trial is available
SurveySensum
Free Trial is available
Ratings
Meets Requirements
9.0
20,576
9.2
24
Ease of Use
9.2
20,694
9.2
24
Ease of Setup
9.0
8,029
9.1
17
Ease of Admin
8.9
7,613
8.5
13
Quality of Support
8.6
14,599
9.6
23
Has the product been a good partner in doing business?
8.8
6,662
9.2
12
Product Direction (% positive)
7.7
20,137
9.4
19
Features by Category
Feedback Management
7.7
148
Not enough data
8.1
145
Not enough data
8.1
153
Not enough data
Feedback Analysis
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Not enough data
Feedback Sources
8.1
147
Not enough data
9.0
161
Not enough data
7.8
139
Not enough data
7.7
137
Not enough data
Generative AI
7.4
131
Not enough data
7.6
83
Not enough data
Survey Management
9.0
1446
9.5
11
8.9
1430
9.5
10
8.6
1356
9.2
11
8.9
1400
9.3
10
Survey Customization
8.5
1162
8.3
10
8.2
1199
9.3
10
8.1
1077
8.9
9
8.1
908
8.1
8
Survey Insights
8.6
1370
9.1
11
8.0
940
8.3
9
8.5
1261
9.3
10
8.4
1137
9.2
10
Agentic AI - Survey
7.6
149
Not enough data
7.6
150
Not enough data
8.0
152
Not enough data
Customization
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and SurveySensum are categorized as Survey
Unique Categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
SurveySensum has no unique categories
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySensum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Health, Wellness and Fitness
14.7%
Information Technology and Services
14.7%
Computer Software
8.8%
Financial Services
5.9%
Professional Training & Coaching
5.9%
Other
50.0%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
SurveySensum has no discussions with answers
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