# SurveyMonkey vs SurveySensum Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface for creating and sharing surveys. Users highlight that "the whole process feels intuitive and fast," making it a preferred choice for data collection.
- **According to verified reviews** , SurveySensum stands out for its advanced analytics capabilities, particularly in sentiment analysis. Users appreciate its ability to collect feedback across multiple channels, which enhances their understanding of customer experiences.
- **Users say** that SurveyMonkey's implementation process is quick and straightforward, with many noting that it is "very easy to use and export data to analysis." This ease of setup is a significant advantage for teams looking to get started quickly.
- **Reviewers mention** that SurveySensum offers a robust closed-loop feedback workflow, which is particularly beneficial for organizations focused on customer experience management. The platform's built-in metrics like NPS and CSAT allow for rapid deployment of feedback programs.
- **G2 reviewers highlight** that while SurveyMonkey has a larger market presence and a higher overall satisfaction score, SurveySensum's quality of support is notably strong, with users rating it highly for responsiveness and helpfulness in resolving issues.
- **Users report** that both platforms provide strong survey-building features, but SurveySensum's templates and question types receive higher ratings, indicating a more versatile approach to survey design that can cater to diverse needs.



| | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 23,545 | 38 | 
| **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (54.3% of reviews) | 
| **Entry Level Price** | Contact Us | $3,600.00 Per Year | 

---
## Top Pros & Cons

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### SurveySensum

Pros:
- Ease of Use (7 reviews)
- Intuitive (5 reviews)

Cons:
- Integration Issues (3 reviews)
- Data Visualization (2 reviews)

---
## Ratings Comparison
| Rating | SurveyMonkey | SurveySensum | 
|---|---|---|
  | **Meets Requirements** | 9.0 (20673 reviews) | 9.2 (24 reviews) | 
  | **Ease of Use** | 9.2 (20791 reviews) | 9.2 (24 reviews) | 
  | **Ease of Setup** | 9.0 (8126 reviews) | 9.1 (17 reviews) | 
  | **Ease of Admin** | 8.9 (7621 reviews) | 8.5 (13 reviews) | 
  | **Quality of Support** | 8.6 (14666 reviews) | 9.6 (23 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.2 (12 reviews) | 
  | **Product Direction (% positive)** | 7.7 (20215 reviews) | 9.4 (19 reviews) | 

---
## Pricing

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### SurveySensum

#### Entry-Level Pricing

Plan: Starter CX

Price: $3,600.00 Per Year

Key Features:
- Up to 12,000 responses/year
- Unlimited users
- SensAI Questionnaire – Create surveys with one prompt

[Browse all 3 editions](https://www.g2.com/products/surveysensum/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 7.9/10 | 194 |
| **SurveySensum** | N/A | N/A |

#### Feedback Management

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Tagging** | 7.8 (150 reviews) | Not enough data | 
| **Segmentation** | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Thematic Analysis** | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Online Reviews** | 8.1 (147 reviews) | Not enough data | 
| **Surveys** | 9.1 (170 reviews) | Not enough data | 
| **Social Media** | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **AI Text Generation** | 7.4 (130 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 1705 |
| **SurveySensum** | 9.0/10 | 11 |

#### Survey Management

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Survey Builder** | 9.0 (1503 reviews) | 9.5 (11 reviews) | 
| **Question Types** | 8.9 (1443 reviews) | 9.5 (10 reviews) | 
| **Templates** | 8.6 (1358 reviews) | 9.2 (11 reviews) | 
| **Survey Distribution** | 8.9 (1419 reviews) | 9.3 (10 reviews) | 

#### Survey Customization

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Branching/Skip Logic** | 8.4 (1170 reviews) | 8.3 (10 reviews) | 
| **Branding** | 8.2 (1206 reviews) | 9.3 (10 reviews) | 
| **Multimedia Support** | 8.1 (1073 reviews) | 8.9 (9 reviews) | 
| **Multilingual Surveys** | 8.1 (905 reviews) | 8.1 (8 reviews) | 

#### Survey Insights

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1415 reviews) | 9.1 (11 reviews) | 
| **BI Tools Integration** | 8.0 (945 reviews) | 8.3 (9 reviews) | 
| **Data Exporting** | 8.5 (1266 reviews) | 9.3 (10 reviews) | 
| **Permissions** | 8.4 (1138 reviews) | 9.2 (10 reviews) | 

#### Agentic AI - Survey

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (152 reviews) | Not enough data | 
| **Decision Making** | 8.0 (152 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SurveyMonkey** | 8.3/10 | 246 |
| **SurveySensum** | N/A | N/A |

#### Customization

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Custom Fields** | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | 
| **Design** | 8.6 (228 reviews) | Not enough data | 

#### Additional Functionality

| Feature | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Embedded Forms** | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | 8.3 (197 reviews) | Not enough data | 
| **Payments** | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | 8.5 (205 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | SurveyMonkey | SurveySensum | 
|---|---|---|
| **Small-Business** | 36.5% | 54.3% | 
| **Mid-Market** | 34.1% | 31.4% | 
| **Enterprise** | 29.4% | 14.3% | 

### By Industry

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### SurveySensum

- **Health, Wellness and Fitness:** 14.7%
- **Information Technology and Services:** 14.7%
- **Computer Software:** 8.8%
- **Financial Services:** 5.9%
- **Professional Training & Coaching:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Market Research:** 5.9%
- **Management Consulting:** 5.9%
- **Food & Beverages:** 2.9%
- **Hospitality:** 2.9%
- **Other:** 26.5%

---
## Alternatives

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to SurveySensum

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48017 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7392 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5821 reviews)

---
## Top Discussions

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### SurveySensum

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-surveysensum)