SumUp Reviews & Product Details

I like that SumUp fully integrates everything throughout the system, including POS and the credit card processor. It's nice to have this integration, especially with the rewards program that operates on autopilot. The actual setup wasn't difficult, making it a simple, easy process. The system also makes ordering easier with available projections. I love their whole system, and it's the best system I've used so far, definitely giving it a 10 out of 10. Review collected by and hosted on G2.com.

The fact that it's all running off of Wi-Fi, occasionally, the credit card processor doesn't work. It'll disconnect here and there, but that's just minor and kind of infrequent. Most of the time, it pulls through just fine. But every now and again, it just kinda acts up. That would probably be the only thing that doesn't really work all that well. Everything else functions very smoothly. I would say there would be some back office inventory management tools that could be a little bit more helpful or, you know, make it a little easier. Review collected by and hosted on G2.com.

We’re a small farm market that sells artisan baked goods and handcrafted items, and we’re proud to support our local farm community. SumUp makes it possible for us to bring our goods to where the people are. We can head to local farm markets without worrying, because SumUp has been a trusted partner for us. Review collected by and hosted on G2.com.

The unit we have is a bit clunky when it comes to figuring out tax. We found out later than we should have that it takes the tax out of the amount we type in, rather than adding it on to the customer’s total. Because of that, we still need to keep a calculator handy, and it can slow things down a little. Review collected by and hosted on G2.com.

No lost sales! Never miss a sale again!

Cash and ATH Móvil in Puerto Rico are great, but adding the SumUp was a total game-changer for my business. Now, my customers can pay quickly and securely with any credit or debit card. No more missed opportunities or turning customers away just smooth, easy checkout.

SumUp makes all the difference. Review collected by and hosted on G2.com.

Phone support can be a bit slow at times, but thankfully I haven’t needed to reach out very often. Review collected by and hosted on G2.com.

I love the fact that SumUp offers a variety of ways to pay, like Tap and Apple Pay, which makes payment processing easy for my customers. Some of my customers appreciate that they can insert their cards. I also love the receipt options, whether it's printing, texting, or emailing the receipt to customers. What I love most is not needing to use my hot spot, and the device being very lightweight and versatile. I can use the handheld device or take out the little device from the charger. It's cool that the Internet connection is embedded, saving me from extra hotspot charges. It easily fits in one hand, making it convenient for me, especially when working outside the mall. Review collected by and hosted on G2.com.

I don't think there's a big area that needs improvement with SumUp. The only thing is some of our elderly customers don't have chips on their cards, so they'd prefer a swipe option. It would be cool if SumUp could add a swipe feature on the device itself. Review collected by and hosted on G2.com.

As a consignor with Sumup, I get my sales money instantly, instead of waiting for a check from my Consignee. I get to see my inventory and sales movement instantly. Very easy to use and drives me more sales compared to only accepting cash or other modes of digital payments. I also love the option to send the receipt through a text or email Review collected by and hosted on G2.com.

Manually choosing the tax rate ( I consign with different cities with different tax rate). A lot of times, the tax rate is mistakenly selected and I have to cover the difference when making my tax Review collected by and hosted on G2.com.

The setup was quick and easy, and the interface is very user-friendly. Transactions are fast and secure, giving me peace of mind and saving valuable time. Their customer support is responsive and helpful whenever I have questions. Overall, it’s a reliable and efficient solution that helps my business run smoothly! Review collected by and hosted on G2.com.

My only complaint is that you can't use one hand-held device on two phones at the same time. Review collected by and hosted on G2.com.

I love the SumUp app and card service. Having the merchant card service device allows me to never lose a sale. I'm able to charge for my food and drinks on a daily or weekly basis and send receipts to my clients. I can process payments and get my funds in two business days. I don't have to pay any monthly fees, as I bought the card machine outright. I love that I can reach someone anytime to assist me with any problems and get it resolved in a timely fashion. Review collected by and hosted on G2.com.

Could use a little loan assistance as a small business merchant client at the moment. Review collected by and hosted on G2.com.

SumUp is an easy platform that was easy to set up when I first started my art business as well as the card reader. The transaction fees were lower than other platforms which was and still is definitely a huge plus. Review collected by and hosted on G2.com.

The only downside that SumUp has is that there is no way to integrate my inventory into my online store. Review collected by and hosted on G2.com.

I like that SumUp is very easy to set up for an account, which makes getting started a breeze. The easy handling of payments is another feature I appreciate. Review collected by and hosted on G2.com.

In the beginning, I got my payments the day after and also on the weekends, but suddenly it can take three or four days. Review collected by and hosted on G2.com.

I like the easy transaction process and the next day payout. Being able to access your money quickly soon after the transaction is made is great. Offering multiple payment methods, especially for a salon and customers who don't carry cash, is a big plus for my business. It allows customers to use their phones to pay effortlessly. The initial setup of SumUp was pretty easy; once I connected my EIN and my bank account, everything was effortless. Review collected by and hosted on G2.com.

I don't particularly care that the SumUp cutoff time is approximately 5PM eastern time. Most of my clients come in after work, so the payments wouldn't be processed until the next day, and then it'll be paid out the day after that. It's a longer period to wait for receiving and having access to the funds. Review collected by and hosted on G2.com.