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Sumo Logic Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Sumo Logic, finding navigation and dashboard setup straightforward and intuitive. (49 mentions)
Users value the performant query engine of Sumo Logic for efficiently resolving application errors and performance issues. (33 mentions)
Users appreciate the ease of use and integration in Sumo Logic, enabling effective data analysis and support. (27 mentions)
Users value the real-time monitoring capabilities of Sumo Logic, enhancing their log management and insight generation. (27 mentions)
Users value the easy integrations of Sumo Logic, enhancing their ability to gather and analyze data efficiently. (25 mentions)
Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience. (25 mentions)
Users face a difficult learning curve for Sumo Logic, especially with complex queries and advanced features. (15 mentions)
Users find Sumo Logic expensive, especially when scaling up or configuring non-standard systems, affecting overall value perception. (13 mentions)
Users face a challenging learning curve with Sumo Logic, particularly for complex queries and advanced features. (13 mentions)
Users face slow performance with Sumo Logic, experiencing delays in UI responsiveness and alerting. (13 mentions)
Users face a steep learning curve with Sumo Logic's complex query language, making it challenging to master. (12 mentions)
Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency. (11 mentions)
Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors. (10 mentions)
Users find the user experience frustrating due to poor documentation and a complicated UI for data processing. (9 mentions)

Top Pros or Advantages of Sumo Logic

1. Ease of Use
Users appreciate the ease of use of Sumo Logic, finding navigation and dashboard setup straightforward and intuitive.
See 49 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

RM

Rakind M.

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is great with good customer service."

What do you like about Sumo Logic?

Best about Sumo Logic is its old UI, Easier to navigate and specially good with reviewing multiple queries in same windows

2. Log Management
Users value the performant query engine of Sumo Logic for efficiently resolving application errors and performance issues.
See 33 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

3. Features
Users appreciate the ease of use and integration in Sumo Logic, enabling effective data analysis and support.
See 27 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

4. Real-time Monitoring
Users value the real-time monitoring capabilities of Sumo Logic, enhancing their log management and insight generation.
See 27 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

5. Easy Integrations
Users value the easy integrations of Sumo Logic, enhancing their ability to gather and analyze data efficiently.
See 25 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is best tool to get the collective information like logs, features and monitoring"

What do you like about Sumo Logic?

I like the way of easy usage while writing queries to get collective information with the help of Copilot. Very easy to implement to get the data by t

6. Monitoring
Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience.
See 25 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Sumo logic siem"

What do you like about Sumo Logic?

helps gather application security log and provides real time insight

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Sumo Logic a top class log collector and log query"

What do you like about Sumo Logic?

Sumo Logic has a query language that is easy to learn. It queries returns fast results. One of the many features of Sumo Logic is that it ingests lo

Top Cons or Disadvantages of Sumo Logic

1. Difficult Learning
Users face a difficult learning curve for Sumo Logic, especially with complex queries and advanced features.
See 15 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

2. Expensive
Users find Sumo Logic expensive, especially when scaling up or configuring non-standard systems, affecting overall value perception.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

3. Learning Curve
Users face a challenging learning curve with Sumo Logic, particularly for complex queries and advanced features.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

4. Slow Performance
Users face slow performance with Sumo Logic, experiencing delays in UI responsiveness and alerting.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
I

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

5. Learning Difficulty
Users face a steep learning curve with Sumo Logic's complex query language, making it challenging to master.
See 12 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

6. Poor UI
Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency.
See 11 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

7. Poor Interface Design
Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors.
See 10 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

8. UX Improvement
Users find the user experience frustrating due to poor documentation and a complicated UI for data processing.
See 9 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
I

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

Sumo Logic Reviews (365)

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Sumo Logic Reviews (365)

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G2 reviews are authentic and verified.
Verified User in Facilities Services
AF
Mid-Market (51-1000 emp.)
"Facilitated visualization with Logs"
What do you like best about Sumo Logic?

Great security tool, with excellent dashboards. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

A lot of information on the screen is hard to find Review collected by and hosted on G2.com.

Nili J.
NJ
Team Coach
Mid-Market (51-1000 emp.)
"High End Security Provision"
What do you like best about Sumo Logic?

ease of use for customers and an amazing backend team available for support Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

very new to using cloudsoar and have not found anything marking it down for, hoping it remains to be the same experience even ahead. Review collected by and hosted on G2.com.

Ujwala D.
UD
Mid-Market (51-1000 emp.)
"User friendly app"
What do you like best about Sumo Logic?

Easy to read & configure. For all tracing & monitoring we frequency of use is higher, Sumo logic. Ease of integration & Ease of Implementation is also good. Never felt a need to contect Customer Support. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Documentation around dashboard configurations & other features related help.

Looks like sumo is providing many features but people are not having enough knowledge ot utilize it at its best Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Centralized log management with insights"
What do you like best about Sumo Logic?

Sumo Logic allows you to create a central location to store all your logs in on place where these logs can be analyzed, reported on and alerted on. Its powerful search capabilities can help reduce troubleshooting times by letting you filter and get down to the information needed. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

There is a small initial learning curve to become an effective user at leveraging the features and functionality. Cost is another aspect that be become a pain point if one does not properly plan on what is being ingested. Using the infrequent data tier helps with this but it's something that needs to thought out so as not to reduce the usability. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"Sumologic is the best in town for log processing"
What do you like best about Sumo Logic?

Very powerful analysis language. It allows not only querying but transformations to display the data exactly as needed. Also very good at finding the needle in the haystack.

Easy to start with from the instrumentation point of view, they cover a lot of tech stacks. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Its implementation of metrics, RUM, tracing is all disconnected.

It feels like multiple products put together with no thought of the whole.

No meaningful way to discover what data is available.

The root cause analysis, service diagram and others do not scale, for a big organization they are useless. Review collected by and hosted on G2.com.

Stuart S.
SS
Junior DevOps Engineer
Mid-Market (51-1000 emp.)
"Indexed logs make searching easy"
What do you like best about Sumo Logic?

Sending our logs to infreuqnet access tiers cut out our costs significantly which is no mean feat when you're i.porting every log for hundreds of microservices. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Nothing, it's a great tool that does everything we need it to. Review collected by and hosted on G2.com.

NS
security engineer and consultant
Mid-Market (51-1000 emp.)
"SumoLogic - Harnessing the Power of Log Data for Intelligent Insights"
What do you like best about Sumo Logic?

Sumo Logic excels in collecting, aggregating, and managing log data from various sources, simplifying infrastructure monitoring and analysis. Its powerful search and analytics capabilities enable quick insights through complex queries and data filtering. Real-time monitoring and alerting features ensure proactive anomaly detection and prompt action. The cloud-native architecture of Sumo Logic offers scalability and flexibility to adapt to evolving log data volumes and business requirements. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Sumo Logic has several strengths, but there are areas for improvement. Some users find the learning curve associated with the advanced features challenging due to the richness and flexibility of the toolset. The pricing structure might also be a concern for smaller organizations or those with budget constraints, requiring careful evaluation to ensure alignment with specific requirements and budget considerations. Review collected by and hosted on G2.com.

poonam h.
PH
Senior SEO Lead
Mid-Market (51-1000 emp.)
"Real-Time Log Management tool"
What do you like best about Sumo Logic?

sumo logic has alot of upsides. some of them are mentioned below

1. Real time insights : The platform's capability to monitor and analyze log data in real time can help organizations quickly identify and address issues.

2. Ease of use : Sumo Logic is user interface intuitive and user-friendly. This can be crucial, especially for teams that may not have extensive experience with log management and analytics platforms.

3. Scalability : It's ability to handle large volumes of data and scale with the needs of the organization is often seen as a strong point. This makes it suitable for both small startups and large enterprises.

4.Analytics : analytics and visualization features help organizations to gain insights from their log data, identify the trends and patterns Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Cost: One common criticism is that Sumo Logic can be relatively expensive, especially for organizations with large volumes of data.

Complexity: Sumo Logic's interface intuitive, but certain advanced features or configurations can be complex to set up and use effectively. This could potentially result in a steeper learning curve for some users.

Limited Historical Data Access: due to higher price, few organizations might have limitations in accessing historical log data. Review collected by and hosted on G2.com.

Nitin  P.
NP
Software Engineer
Small-Business (50 or fewer emp.)
"Efficient security monitoring, logging and analytics platform."
What do you like best about Sumo Logic?

The Sumo Logic team is supportive and easily accessible, frequently adding more features that make the product more robust. It is a 100% reliable product backed by a great team. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

I do not have anything negative about Sumo Logic as such to state. Their product is up to the mark and doing a great job. It would be great if more query languages were supported in future. Review collected by and hosted on G2.com.

AS
Interior Designer
Design
Mid-Market (51-1000 emp.)
"Perfect team with supportive infrastructure"
What do you like best about Sumo Logic?

Sumo logic have the best and suportive team to manage our all problems in just a seconds. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

They have besst and easy to use interface to lg our data informtion easily. Review collected by and hosted on G2.com.

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