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Sumo Logic Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Sumo Logic, finding navigation and dashboard setup straightforward and intuitive. (49 mentions)
Users value the performant query engine of Sumo Logic for efficiently resolving application errors and performance issues. (33 mentions)
Users appreciate the ease of use and integration in Sumo Logic, enabling effective data analysis and support. (27 mentions)
Users value the real-time monitoring capabilities of Sumo Logic, enhancing their log management and insight generation. (27 mentions)
Users value the easy integrations of Sumo Logic, enhancing their ability to gather and analyze data efficiently. (25 mentions)
Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience. (25 mentions)
Users face a difficult learning curve for Sumo Logic, especially with complex queries and advanced features. (15 mentions)
Users find Sumo Logic expensive, especially when scaling up or configuring non-standard systems, affecting overall value perception. (13 mentions)
Users face a challenging learning curve with Sumo Logic, particularly for complex queries and advanced features. (13 mentions)
Users face slow performance with Sumo Logic, experiencing delays in UI responsiveness and alerting. (13 mentions)
Users face a steep learning curve with Sumo Logic's complex query language, making it challenging to master. (12 mentions)
Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency. (11 mentions)
Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors. (10 mentions)
Users find the user experience frustrating due to poor documentation and a complicated UI for data processing. (9 mentions)

Top Pros or Advantages of Sumo Logic

1. Ease of Use
Users appreciate the ease of use of Sumo Logic, finding navigation and dashboard setup straightforward and intuitive.
See 49 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

RM

Rakind M.

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is great with good customer service."

What do you like about Sumo Logic?

Best about Sumo Logic is its old UI, Easier to navigate and specially good with reviewing multiple queries in same windows

2. Log Management
Users value the performant query engine of Sumo Logic for efficiently resolving application errors and performance issues.
See 33 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

3. Features
Users appreciate the ease of use and integration in Sumo Logic, enabling effective data analysis and support.
See 27 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

4. Real-time Monitoring
Users value the real-time monitoring capabilities of Sumo Logic, enhancing their log management and insight generation.
See 27 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

5. Easy Integrations
Users value the easy integrations of Sumo Logic, enhancing their ability to gather and analyze data efficiently.
See 25 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is best tool to get the collective information like logs, features and monitoring"

What do you like about Sumo Logic?

I like the way of easy usage while writing queries to get collective information with the help of Copilot. Very easy to implement to get the data by t

6. Monitoring
Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience.
See 25 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Sumo logic siem"

What do you like about Sumo Logic?

helps gather application security log and provides real time insight

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Sumo Logic a top class log collector and log query"

What do you like about Sumo Logic?

Sumo Logic has a query language that is easy to learn. It queries returns fast results. One of the many features of Sumo Logic is that it ingests lo

Top Cons or Disadvantages of Sumo Logic

1. Difficult Learning
Users face a difficult learning curve for Sumo Logic, especially with complex queries and advanced features.
See 15 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

2. Expensive
Users find Sumo Logic expensive, especially when scaling up or configuring non-standard systems, affecting overall value perception.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

3. Learning Curve
Users face a challenging learning curve with Sumo Logic, particularly for complex queries and advanced features.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

4. Slow Performance
Users face slow performance with Sumo Logic, experiencing delays in UI responsiveness and alerting.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User
I

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

5. Learning Difficulty
Users face a steep learning curve with Sumo Logic's complex query language, making it challenging to master.
See 12 mentions

See Related User Reviews

Joshua W.
JW

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

6. Poor UI
Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency.
See 11 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

7. Poor Interface Design
Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors.
See 10 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

8. UX Improvement
Users find the user experience frustrating due to poor documentation and a complicated UI for data processing.
See 9 mentions

See Related User Reviews

Krishnan M.
KM

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User
I

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

Sumo Logic Reviews (363)

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Sumo Logic Reviews (363)

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Joshua W.
JW
Technical Procurement Specialist
Enterprise (> 1000 emp.)
"Quality Product, Premium Price, Excellent Support"
What do you like best about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, which is complemented by the analytic abilities the platform has to offer.

I also feel it is important to state that the level of support and dedication to your account is spectacular. Sumo make the relationship feel like a partnership.

Sumo Logic has integrated seamlessly into our tech stack, and is used every second of the day. Implementation is simple and well supported, it would be hard to replace. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to learn. Review collected by and hosted on G2.com.

Ishita K.
IK
Account Manager
Mid-Market (51-1000 emp.)
"Great tool for insights and reporting"
What do you like best about Sumo Logic?

The way it helps us track the usage of our customers and we can filter on the basis of dates plus the reports and dashboards help in data driven decision making Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

None - it’s awesome. I’d recommend to all IT companies Review collected by and hosted on G2.com.

Verified User in Program Development
UP
Mid-Market (51-1000 emp.)
"Reliable Tool for Centralizing and Analyzing Logs"
What do you like best about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with other tools we use. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also get high if you need to scale up. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Enterprise (> 1000 emp.)
"It is Good and Friendly UI"
What do you like best about Sumo Logic?

Sumo Logic is helpful for real-time monitoring, log management, and security analytics. The main upsides include fast data insights, scalable cloud-native architecture, strong security features, and easy integration with many tools. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Here are the main downsides of Sumo Logic:

Complex Query Language: Steep learning curve for writing complex queries.

Costly at Scale: Pricing can get expensive with high data volumes.

Limited Customization: Dashboards and alerts can be less flexible compared to some other tools. Review collected by and hosted on G2.com.

Rohan  D.
RD
Co-Founder
Mid-Market (51-1000 emp.)
"Great observability tool!"
What do you like best about Sumo Logic?

I like the current UX it is simple to understand, I also like the query language ie the search syntax. Also has great visualization tools in built which we use.

The integration in our project was also pretty simple. We use it quite frequently to investigate incidents. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

The UI design could be better it seems a bit dated, There could be more of UI feedback on executing queries.

The customer support is something which was a bit hard to reach to as we use it through the client. Review collected by and hosted on G2.com.

Sri D.
SD
Associate Software Engineer
Mid-Market (51-1000 emp.)
"Easy Log Search, No Complaints"
What do you like best about Sumo Logic?

Ease to search for logs, properly grouped logging structure Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Nothinng to dislike about this amazing product Review collected by and hosted on G2.com.

JK
Devops Engineer
Mid-Market (51-1000 emp.)
"Sumo for Devops usecase"
What do you like best about Sumo Logic?

We can check all logs from various regions and multiple account in one place, which makes us not to change AWS account to see logs in different account. And it also has longer retention period than Cloudwatch. Its really easy to setup as well like adding collectors or embedding Sumo into AWS lambda. This is written by me 100% based on my expereince and my usecases and not even partially written by AI Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

I hope Sumo would have NLM based search like doing query with natural lanuges. Once you get used to do queries in Sumo then its quite easy, but there would be littel bit of learning curve at the beginning. And its almost real-time like Sumo still gets little bit of delays getting data from AWS lambda or so. This is written by me 100% based on my expereince and my usecases and not even partially written by AI Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Enterprise (> 1000 emp.)
"Sumo Logic a top class log collector and log query"
What do you like best about Sumo Logic?

Sumo Logic has a query language that is easy to learn. It queries returns fast results. One of the many features of Sumo Logic is that it ingests logs from many different sources. It does have support for many data sources which reduces the time one would have to spend with any customization. When troubleshooting issues one can turn to Sumo Logic logs to investigate to norrow down what happened at a particular time. In my organisation we use Sumo Logic to ingest Active Directory logs and query for events relates to user(s) when investigating user activities. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Some of the things that I don't like about Sumo Logic is that it's cost is higher than similar tools. The customer support for Sumo Logic is not that great. As an enterprise custom I expected a higher quality of service. There is not much for out of the box reports or dashboards. Review collected by and hosted on G2.com.

Mushraf  H.
MH
Associate Software Engineer
Mid-Market (51-1000 emp.)
"Sumo Logic: Solid observability, but costs pile up"
What do you like best about Sumo Logic?

Sumo Logic offers strong log analytics with wide integrations that make it easy to plug into existing systems. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

The platform gets expensive at scale, and query performance can lag with high-cardinality data. Review collected by and hosted on G2.com.

Christian D.
CD
SOC Analyst
Mid-Market (51-1000 emp.)
"SumoLogic Review"
What do you like best about Sumo Logic?

We value sumologic as our SIEM on security. It is very helpful on query and ease of use for monitoring and setting up alerts. We use this everyday for critical monitoring. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

It needs more tutorials on queries and pipelines. Monitoring on logging size too. Review collected by and hosted on G2.com.

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