The G2 on Sumo Logic

Sumo Logic Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of navigation in Sumo Logic, enjoying seamless integration and simple dashboard setup. (49 mentions)

Users find Sumo Logic's performant query engine invaluable for efficiently resolving application errors and performance issues. (33 mentions)

Users value the ease of use and integration of Sumo Logic, enjoying quick access to comprehensive data insights. (27 mentions)

Users value the real-time monitoring of Sumo Logic, finding it essential for comprehensive log management and insights. (27 mentions)

Users appreciate the easy integrations of Sumo Logic, enhancing their data management and overall workflow efficiency. (25 mentions)

Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience. (25 mentions)

Users find the difficult learning curve of Sumo Logic challenging, particularly with complex queries and advanced features. (15 mentions)

Users note the high costs for Sumo Logic, particularly when scaling up and managing non-standard configurations. (13 mentions)

Users note a steep learning curve with Sumo Logic, particularly for complex queries and scripting languages. (13 mentions)

Users experience slow performance with Sumo Logic, including delays in loading data and navigating the UI. (13 mentions)

Users face a steep learning curve with Sumo Logic's query language, making it challenging to master complex queries. (12 mentions)

Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency. (11 mentions)

Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors. (10 mentions)

Users find the user experience frustrating due to poor documentation and a complicated UI for data processing. (9 mentions)

Top Pros or Advantages of Sumo Logic

1. Ease of Use

Users appreciate the ease of navigation in Sumo Logic, enjoying seamless integration and simple dashboard setup.

See 49 mentions

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Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

Rakind M.

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is great with good customer service."

What do you like about Sumo Logic?

Best about Sumo Logic is its old UI, Easier to navigate and specially good with reviewing multiple queries in same windows

2. Log Management

Users find Sumo Logic's performant query engine invaluable for efficiently resolving application errors and performance issues.

See 33 mentions

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Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

3. Features

Users value the ease of use and integration of Sumo Logic, enjoying quick access to comprehensive data insights.

See 27 mentions

See Related User Reviews

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you like about Sumo Logic?

The dashboards are very comprehensive and offer a variety of ways to view your data. I find the pricing structure easy to understand and forecast, whi

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

4. Real-time Monitoring

Users value the real-time monitoring of Sumo Logic, finding it essential for comprehensive log management and insights.

See 27 mentions

See Related User Reviews

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you like about Sumo Logic?

Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so fa

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Works Well, But the Cost and Flexibility Can Be Better"

What do you like about Sumo Logic?

Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has us

5. Easy Integrations

Users appreciate the easy integrations of Sumo Logic, enhancing their data management and overall workflow efficiency.

See 25 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you like about Sumo Logic?

I like that Sumo Logic brings all my logs together. The search is quick, and it’s pretty simple to set up dashboards. It also connects easily with oth

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Sumo is best tool to get the collective information like logs, features and monitoring"

What do you like about Sumo Logic?

I like the way of easy usage while writing queries to get collective information with the help of Copilot. Very easy to implement to get the data by t

6. Monitoring

Users value the ease of monitoring and dashboard creation with Sumo Logic, enhancing their overall tracking experience.

See 25 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Sumo logic siem"

What do you like about Sumo Logic?

helps gather application security log and provides real time insight

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Sumo Logic a top class log collector and log query"

What do you like about Sumo Logic?

Sumo Logic has a query language that is easy to learn. It queries returns fast results. One of the many features of Sumo Logic is that it ingests lo

Top Cons or Disadvantages of Sumo Logic

1. Difficult Learning

Users find the difficult learning curve of Sumo Logic challenging, particularly with complex queries and advanced features.

See 15 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

2. Expensive

Users note the high costs for Sumo Logic, particularly when scaling up and managing non-standard configurations.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

3. Learning Curve

Users note a steep learning curve with Sumo Logic, particularly for complex queries and scripting languages.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

4. Slow Performance

Users experience slow performance with Sumo Logic, including delays in loading data and navigating the UI.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Tool for Centralizing and Analyzing Logs"

What do you dislike about Sumo Logic?

Sometimes Sumo Logic feels a bit slow loading large amounts of data, and it takes a while to get used to more advanced features. The pricing can also

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

5. Learning Difficulty

Users face a steep learning curve with Sumo Logic's query language, making it challenging to master complex queries.

See 12 mentions

See Related User Reviews

Joshua W.

Enterprise (> 1000 emp.)

4.5/5

"Quality Product, Premium Price, Excellent Support"

What do you dislike about Sumo Logic?

The pricing is definitely premium. This isn't to say it doesn't offer good value, it really does. I have also found the script language difficult to l

Verified User

Enterprise (> 1000 emp.)

3.5/5

"SumoLogic review"

What do you dislike about Sumo Logic?

Query language has a learning curve - can take some time to pick up and get used to for complex queries

6. Poor UI

Users find the new UI cumbersome, lacking features from the old version that hinder usability and efficiency.

See 11 mentions

See Related User Reviews

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

7. Poor Interface Design

Users find the poor interface design of Sumo Logic outdated, limiting usability and overall experience compared to competitors.

See 10 mentions

See Related User Reviews

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience over multiple services for correlation tracking"

What do you dislike about Sumo Logic?

The UI is starting to become dated compared to tools like NewRelic

8. UX Improvement

Users find the user experience frustrating due to poor documentation and a complicated UI for data processing.

See 9 mentions

See Related User Reviews

Krishnan M.

Enterprise (> 1000 emp.)

3.5/5

"Good monitoring and log management tool"

What do you dislike about Sumo Logic?

The old UI was really clunky to use. Need to check the new UI properly.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"SumoLogic is pretty good"

What do you dislike about Sumo Logic?

The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lac

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Nitin P.

Software Engineer

Small-Business (50 or fewer emp.)

6/21/2023

"Efficient security monitoring, logging and analytics platform."

5/5

What do you like best about Sumo Logic?

The Sumo Logic team is supportive and easily accessible, frequently adding more features that make the product more robust. It is a 100% reliable product backed by a great team. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

I do not have anything negative about Sumo Logic as such to state. Their product is up to the mark and doing a great job. It would be great if more query languages were supported in future. Review collected by and hosted on G2.com.

What problems is Sumo Logic solving and how is that benefiting you?

1. Incident management - Sumo Logic has been a boon to our organisation in incident management. It has helped us setup robust measures to identify and implement a secure and resilient incident lifecycle.

2. Log analysis - The interface provided by Sump Logic for log analysis is intuitive. With some profound insights, we identified certain vertexes in our product that, when tweaked, positively impacted the revenue. Review collected by and hosted on G2.com.

Aurelio S.

Interior Designer

Design

Mid-Market (51-1000 emp.)

1/27/2024

"Perfect team with supportive infrastructure"

5/5

What do you like best about Sumo Logic?

Sumo logic have the best and suportive team to manage our all problems in just a seconds. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

They have besst and easy to use interface to lg our data informtion easily. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

12/2/2023

"Great tool for monitoring and log aggregation"

5/5

What do you like best about Sumo Logic?

Sumo Logic makes agregating our logs across server/environments/accounts easy and accessibe. Not only is pulling our data in a single window or query helpful, the visualization of this data makes it easy to comprehend and compile it into an understandable data set for the intended viewer. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Not much to dislike about Sumo Logic from the logging aspect, satisfied our use cases just fine Review collected by and hosted on G2.com.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

11/29/2023

"We were not looking for a new tool but your team sold us during the POV"

5/5

What do you like best about Sumo Logic?

Your team. Trenton Tubolino and Brandon Borodach deserve a raise. We have had bad experiences in the past and we never thought to move away from our current provider. But thanks to them we are purchasing your solution this month Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Nothing at all. This solution is not only perfect for our use case but helps us expand to the rest of the organization Review collected by and hosted on G2.com.

Raghu S.

Site Reliability Engineer

Enterprise (> 1000 emp.)

11/29/2023

"Great tool for monitoring"

5/5

What do you like best about Sumo Logic?

Single unified place easy to configure and maintain Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Nothing much may be better UI and experience Review collected by and hosted on G2.com.

Satheesh M.

Sr Devops/Cloud engineer

Enterprise (> 1000 emp.)

11/29/2023

"Great logging system"

4/5

What do you like best about Sumo Logic?

Application logging and query. That's help app team Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Better obserbility and pricing. Ease of use Review collected by and hosted on G2.com.

Chirag M.

Senior Software Engineer

Computer Software

Mid-Market (51-1000 emp.)

4/19/2023

"Great monitoring tool but too costly"

4/5

What do you like best about Sumo Logic?

The best thing about Sumo Logic is the monitoring dashboards and the easy integrations, the tool provides. It helped my team to get quicker alerts on application downtime and security issues. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

The only thing I dislike about Sumo Logic is the pricing. It costs us a huge bill for providing these services. There are more tools available that are cheaper but yeah they are not accurate enough for big scale systems. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/30/2023

"My company uses sumologic"

5/5

What do you like best about Sumo Logic?

Centralized logging for different environments. Easy configurations for alerts. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

Nothing much, sumologic serves what we want. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/17/2023

"Excellent, price-friendly, security monitoring & analytics platform!"

5/5

What do you like best about Sumo Logic?

Support is second-to-none, documentation is excellent, deployment is a breeze, and they're constantly innovating and adding new integrations in their app library. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

I really don't have anything negative to say about SumoLogic's platform and I've been using it for 2 years now. This is with over a decade of SIEM/log aggregation administration experience using countless 3rd party products. If I had to get crazy and dig into my wishlist, I do wish they offered an "AlienVault-style" endpoint agent to collect logs on desktop/laptop OSes. And maybe a bit more SOAR-style workflows in the regular (non-enterprise) security monitoring and analytics platform, but they have an enterprise SIEM/SOAR product for that. And we can automate a lot with the native scheduled searches and integrations with various collaboration platforms (Slack, etc.) and incident response platforms (PagerDuty, etc.) that our subscription has. Review collected by and hosted on G2.com.

What problems is Sumo Logic solving and how is that benefiting you?

We needed a SIEM and a platform to centralize all logs, metrics, etc. from all our disparate platforms, SaaS apps, internal applications, and cloud environment. It has beyond solved those and the support we get from our account managers is absolutely amazing. Typically you'll see the smaller businesses get ignored by vendors, but not here. We have monthly syncs with our account management team and they're readily available every other day on Slack if we need them. Their education and documentation modules are also outstanding and are free (they don't charge for certifications or introductory knowledge/curriculum courses). It's truly just about everything I wish I had when using more expensive platforms in the past. Review collected by and hosted on G2.com.

Michael N.

Information security analyst

Mid-Market (51-1000 emp.)

4/20/2023

"Easy to collect logs, but can get pricey fast."

3/5

What do you like best about Sumo Logic?

Getting most machines set up logging with sumo was super easy. I really liked the fact that you could limit ingestion using regex before it even counted towards your limit. So I was able to specify specific logs amongst a group of unfiltered logs that I'd be able to not count towards my storage limits. Review collected by and hosted on G2.com.

What do you dislike about Sumo Logic?

The pricing scaled pretty atrociously for me. I ended up suddenly going over my limits and getting bills that were unexpected. And I found the prices rose very quickly from an enticing low cost entry level. Review collected by and hosted on G2.com.