--- title: Stonly Reviews meta\_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 132 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management ---

### Stonly Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. [(9 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews)

Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews)

Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews)

Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews)

Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. [(4 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews)

Users note a lack of **complementary features** , though these are not deemed critical for business operations. [(3 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews)

Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews)

Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews)

Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews)

Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Stonly

##### 1. Ease of Use

Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides.
[
See 9 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very intuitive, easy to use solution"

What do you like about Stonly?

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"It's the best"

What do you like about Stonly?

The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers

##### 2. Features

Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration.
[
See 5 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.")
TJ

Thomas J.

Mid-Market (51-1000 emp.)

5.0/5

"I literally recommend them on every call I have with EVERY vendor and potential vendor"

What do you like about Stonly?

It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"User friendly"

What do you like about Stonly?

It is easy to use stonly and many options to create guides for our employees

##### 3. Helpful

Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers.
[
See 5 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"It's the best"

What do you like about Stonly?

The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"So helpful!"

What do you like about Stonly?

Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that he

##### 4. Intuitive

Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively.
[
See 5 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very intuitive, easy to use solution"

What do you like about Stonly?

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"It's the best"

What do you like about Stonly?

The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers

##### 5. Easy Implementation

Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface.
[
See 4 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.")
TJ

Thomas J.

Mid-Market (51-1000 emp.)

5.0/5

"I literally recommend them on every call I have with EVERY vendor and potential vendor"

What do you like about Stonly?

It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to

RB

Rahul B.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use, easy to implement and user friendly"

What do you like about Stonly?

The service and support has been very strong from the start, alongwith regular sessions to support in implementing Stonly widgets across our digital p

### 5 Cons or Disadvantages of Stonly

##### 1. Missing Features

Users note a lack of **complementary features** , though these are not deemed critical for business operations.
[
See 3 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Product adoption software"

What do you dislike about Stonly?

Missing some complementary features but nothing business-critical (and already being developed by their team).

 ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.")
AD

Annalisa D.

Small-Business (50 or fewer emp.)

5.0/5

"Stonly is has an easy learning curve - dive in!"

What do you dislike about Stonly?

Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours

##### 2. Lack of Features

Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly.
[
See 2 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very intuitive, easy to use solution"

What do you dislike about Stonly?

It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Product adoption software"

What do you dislike about Stonly?

Missing some complementary features but nothing business-critical (and already being developed by their team).

##### 3. Time Consumption

Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging.
[
See 2 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews)

See Related User Reviews

JD

Joshua D.

Small-Business (50 or fewer emp.)

4.0/5

"Eliminate Repetitive Helpdesk Requests"

What do you dislike about Stonly?

Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could upd

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Stonly is a great help with B2B or B2C communication, it makes any page user friendly!"

What do you dislike about Stonly?

Management of multiple widgets can be time consuming, there is missing bulk import of widgets thorugh csv or copying of the group of widgets. Otherwis

##### 4. Button Issues

Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly.
[
See 1 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.")
AD

Annalisa D.

Small-Business (50 or fewer emp.)

5.0/5

"Stonly is has an easy learning curve - dive in!"

What do you dislike about Stonly?

Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours

##### 5. Chatbot Issues

Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly.
[
See 1 mentions
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.")
AD

Annalisa D.

Small-Business (50 or fewer emp.)

5.0/5

"Stonly is has an easy learning curve - dive in!"

What do you dislike about Stonly?

Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours

## Top-Rated Alternatives

[

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

Fin

4.5/5(3,901)

](https://www.g2.com/products/fin/reviews)

[

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

WalkMe

4.5/5(574)

](https://www.g2.com/products/walkme/reviews)

[

 ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")

UserGuiding

4.7/5(772)

](https://www.g2.com/products/userguiding/reviews)

[
View All Alternatives
](https://www.g2.com/products/stonly/competitors/alternatives)

UU

Udalin U.

Mid-Market (51-1000 emp.)

10/17/2023

"My experience with Stonly so far"

4.5/5

What do you like best about Stonly?

I think over the last 2 years I've been using it they have been improving a lot on their features Review collected by and hosted on G2.com.

What do you dislike about Stonly?

The U/X could be a little bit more friendly. The search bar doesn't save my last search result. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Most of the articles we created are used to solve our users inquires and show them how to use our website. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Wine and Spirits](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wine and Spirits")
UW

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

8/31/2023

"Build guides with advanced logic - without needing to be a coder!"

5/5

What do you like best about Stonly?

Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the page I want to highlight or guide the user through. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

There is a learning curve to Stonly - there are so many features and if/or/but/and/not functions that it is difficult to wrap your head around it all at first. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

We work with many clients who use our wine ecommerce software. Our team cannot handle the number of questions about product functionality and onboarding. Stonly helps us walk a user through their portal and show them tool tips which cuts down on a lot of support desk email. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Stephen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen G.")
SG

Stephen G.

Customer Experience

Mid-Market (51-1000 emp.)

6/15/2023

"So much more value than we realized..."

5/5

What do you like best about Stonly?

Perfect for our help portal and the "in-website" walk-throughs and guides are so valuable.

Morgan, our CSM, really blew our minds by showing us examples of what we can do after she saw what we were doing and hoping to do.

You can trigger for first-time visitors, or visitors that have only visited a few times.

We are just getting started, but there is so much value we can deliver for our clients with Stonly. Examples: when we release new products, walk through new customers on first log-ins, and more.

And I love the Stonly Chrome extension. I've been building, previewing, and showing my colleagues ideas of what we can do without ever needing to make a "live change" to our website. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

I don't have anything negative to say. I promise -

We bought to replace our old knowledgebase for end users, but came away with so much more than we expected. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

It brings the help to the user in a nice interface, in the application they are already in. More we can help our clients with good content, in the right places, the less support tickets we will have and the better experience we can deliver. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Octavian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Octavian M.")
OM

Octavian M.

Small-Business (50 or fewer emp.)

9/5/2023

"Stonly helped us transform the onboarding and ongoing support of our customers"

4.5/5

What do you like best about Stonly?

Stonly's ability to present guides, or specific steps of guides interactively throughout our tool, just when our users need them, set them apart for us. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

There are some limitations to how flexibly the guides can be designed, but these are incrementally resolved by the Stonly team. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

1) Our product is wide-reaching and has a high learning curve - Stonly helps with adoption and just-in-time help

2) Reduce the number of support tickets Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/2/2023

"Excellent methodical help system for SaaS products"

4/5

What do you like best about Stonly?

The small bite-sized delivery system for information to the end customer is Ideal.

The options and methods available for linking and connecting steps and guides together are outstanding. The live tours are also a great tool that we are in the midst of deploying in our product now.

The Report issues tool is excellent for identifying problems and reporting to those who can fix it. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

It is very easy to get lost when creating guides and steps in Stonly. because everything is extremely granular and fragmented by design, it is possible to accidentally create the same information in multiple places (instead of 'linking' to relevant, already created steps. The real danger here is that should one version of the information be updated, and the other not, you end up with conflicting information in your system, which leads to poor customer experience. It would be nice if there was some way to get a birds-eye view of a knowledge base, including relevant links between steps and guides to minimize this issue.

Another missing element that would be highly desired is a functional "draft/approve" process. We currently use a folder outside of the main KB for new draft articles, however, should one of our lower-level team members be tasked with drafting an update to an existing guide, it is very hard to obtain a clear list of what guides have been edited, where and what has changed, and then as an admin, be able to review, approve and publish. Ideally I would desire some sort of list where the guide edit page is not opened, but rather a list of changes, when you click one you get a pop-up of before/after comparison, and then you can approve and publish without a page load.

The report issues function could do with a link in the resulting email to take you to the edit page for the doc. Currently we need to copy/paste the guide name from the email to the editor portal fo find the guide. This has on more than one occassion lead to the incorrect guide being edited (sometimes related to the topic in paragraph one of these notes)

When first loading the customer-facing site, the search field shows up, you can start typing, but then the search is cleared and you end up with part of your search term missing and have to start again (minor frustration, however, customers will experience this as a touchpoint of our product, not Stonly, wo it looks bad on our part)

For the tours, you have element selectors for ID and CSS selector. XPATH support would be highly desirable for some of the elements in our app. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Stonly is providing a very intuitive customer-facing knowledge base, minimizing our need to resort to costly phone support or detailed email to cover training on common procedures in our App Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Vanessa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa D.")
VD

Vanessa D.

Small-Business (50 or fewer emp.)

7/12/2023

"Good support and clear expanations"

5/5

What do you like best about Stonly?

I can say that I received very good support from Stonly when I had to resolve a few issues recently. They explained a few things really well and also fixed a bug that I was asking for. While their system is not perfect, you can include this in our review if that helps StuRents. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

I would love to be able to create interactive user journeys like the ones offered by Jebbit. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Stonly is helping us simplify the user's experience with our product so that we offer great support, 24/7 Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance")
AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/22/2023

"Effective and powerful in driving our customers on their Journey"

5/5

What do you like best about Stonly?

Stonly is an extremely powerful and effective tool. It is allowing us to guide our customers step-by-step through sensitive moments such as onboarding or while using online features.

The fact that Stonly can be managed in "IT-free" mode also makes it very flexible and particularly suitable for the needs of those who, in the Marketing or Customer Experience area, need to test the impacts of changes.

Last but not least, their Customer Success Managers are always present and proactive in analyzing data and proposing possible innovations.

Definitely highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Nothing for the moment, I hope it continues like this :) Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Stonly is helping us in improving the accessibility of the information our customers need, thus reducing the need for contact via phone or email and improving the Customer Experience of our customers. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Andrea E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea E.")
AE

Andrea E.

Mid-Market (51-1000 emp.)

3/8/2023

"User friendly"

5/5

What do you like best about Stonly?

Stonly has taken internal and external-facing troubleshooting flows and allowed us to format them in a user-friendly interface. Our handling time is steadily decreasing and our customer experiences are much more consistent. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

The only downside to Stonly has been the inability to display guides for our customers on our Salesforce knowledge base, as I was able to use this feature in Zendesk before migrating. This is more a Salesforce restriction than a Stonly weakness, however. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Our current primary use is to simplify and streamline our troubleshooting process so customers can easily self-serve and search a multitude of symptoms to be directed through troubleshooting seamlessly, as well as creating more advanced internal flows for our employees to stop 'throwing spaghetti at the wall' and be directed through proper troubleshooting. It also assist us in ensuring customer issues are escalated to higher level tiers when appropriate. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices")
TM

Verified User in Medical Devices

Enterprise (\> 1000 emp.)

5/10/2023

"Stonly is great!"

5/5

What do you like best about Stonly?

The Support is excellent, either via e-mail or recorded videos to help me with any issue I might have (incuding self-inflicted ones). Review collected by and hosted on G2.com.

What do you dislike about Stonly?

There are a few things that I would like to be enhanced, for instance the checklist.

Stonly has always taken time to actually listen and try to understand my needs and suggestions, so I hope that these are somewhere on the road map. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

About two years ago, our multinational company was looking for a system to create automated troubleshooting guides that could be used online for technicians and customers worldwide (built-in translation) to help themselves before calling support.

We looked into three companies and chose Stonly because it not only looked good but was reasonably easy to learn and had the desired features.

Admittedly the other systems had more features, but we probably would have used only a few of them, or we would have had to hire a couple of full-time people to analyze all the reports they provided. (There ARE usage reports in Stonly, too.) And the price was also very reasonable compared to the rest. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

CS

Cornelius S.

Small-Business (50 or fewer emp.)

9/19/2023

"We are really happy with stonly,"

5/5

What do you like best about Stonly?

the easyness on bouth sides, our as a company and the costumers side. And the good customer support. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Not having Hubspot integration and its sould be more picture options Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

It is solving the problem with old chunky knowlage bases. Its easy to find what you need. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)

[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)

[Show MoreShow Less](javascript:void(0);)

##### Explore More

[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Which consumer insights software is the most accurate for tracking changing customer preferences across multiple countries for a brand managing research across several markets simultaneously?](https://www.g2.com/discussions/which-consumer-insights-software-is-the-most-accurate-for-tracking-changing-customer-preferences-across-multiple-countries-for-a-brand-managing-research-across-several-markets-simultaneously%20)[What legal billing software is best for remote law practices?](https://www.g2.com/discussions/what-legal-billing-software-is-best-for-remote-law-practices)

[Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[What visitor analytics software has the best multi-venue reporting and customer support?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-best-multi-venue-reporting-and-customer-support%20)[Pros and Cons Details](https://www.g2.com/products/stonly/reviews?qs=pros-and-cons)

[Show MoreShow Less](javascript:void(0);)