--- title: Stonly Reviews meta\_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 132 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- ### Stonly Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. [(9 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews) Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews) Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. [(4 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews) Users note a lack of **complementary features** , though these are not deemed critical for business operations. [(3 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews) Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews) Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews) Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews) Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Stonly ##### 1. Ease of Use Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. [ See 9 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you like about Stonly? Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ##### 2. Features Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.") TJ Thomas J. Mid-Market (51-1000 emp.) 5.0/5 "I literally recommend them on every call I have with EVERY vendor and potential vendor" What do you like about Stonly? It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "User friendly" What do you like about Stonly? It is easy to use stonly and many options to create guides for our employees ##### 3. Helpful Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "So helpful!" What do you like about Stonly? Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that he ##### 4. Intuitive Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you like about Stonly? Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ##### 5. Easy Implementation Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. [ See 4 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.") TJ Thomas J. Mid-Market (51-1000 emp.) 5.0/5 "I literally recommend them on every call I have with EVERY vendor and potential vendor" What do you like about Stonly? It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to RB Rahul B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, easy to implement and user friendly" What do you like about Stonly? The service and support has been very strong from the start, alongwith regular sessions to support in implementing Stonly widgets across our digital p ### 5 Cons or Disadvantages of Stonly ##### 1. Missing Features Users note a lack of **complementary features** , though these are not deemed critical for business operations. [ See 3 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product adoption software" What do you dislike about Stonly? Missing some complementary features but nothing business-critical (and already being developed by their team). ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ##### 2. Lack of Features Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. [ See 2 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you dislike about Stonly? It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product adoption software" What do you dislike about Stonly? Missing some complementary features but nothing business-critical (and already being developed by their team). ##### 3. Time Consumption Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. [ See 2 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews) See Related User Reviews JD Joshua D. Small-Business (50 or fewer emp.) 4.0/5 "Eliminate Repetitive Helpdesk Requests" What do you dislike about Stonly? Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could upd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Stonly is a great help with B2B or B2C communication, it makes any page user friendly!" What do you dislike about Stonly? Management of multiple widgets can be time consuming, there is missing bulk import of widgets thorugh csv or copying of the group of widgets. Otherwis ##### 4. Button Issues Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. [ See 1 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews) See Related User Reviews ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ##### 5. Chatbot Issues Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. [ See 1 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews) See Related User Reviews ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe") WalkMe 4.5/5(574) ](https://www.g2.com/products/walkme/reviews) [ ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding") UserGuiding 4.7/5(772) ](https://www.g2.com/products/userguiding/reviews) [ View All Alternatives ](https://www.g2.com/products/stonly/competitors/alternatives) ![Jaqulyn K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaqulyn K.") JK Jaqulyn K. Small-Business (50 or fewer emp.) 1/18/2024 "Great value" 5/5 What do you like best about Stonly? The interface is easy to use, it is intuitive and allows us to offer knowledge to our customers. I recently just used it today and have trained many of my team members on how to use it. Review collected by and hosted on G2.com. What do you dislike about Stonly? I would like to know what new features are coming up or have come up recently. I don't know if I'm getting emails about that. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? We do new user guides as well as feature updates using stonly. We also use the stonly knowledge base for our support center Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") EL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 1/17/2024 "New to Stonly, Excited about what it can do!" 4.5/5 What do you like best about Stonly? They have a wide breadth of capabilities that are helping both with our internal and external knowledge base. The Stonly team has done a great job handling some unique questions for our use cases, and in some cases worked to see when things can be added to their roadmap. The Stonly team is working to keep our tight pace for the implementation. Overall my team picked up the software quickly from a build perspective. Review collected by and hosted on G2.com. What do you dislike about Stonly? There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something that has required some workarounds. That said - the team has been responsive and open to working with us to find unique solutions! Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? We are using stonly as our internal knowledge base for our call center, and eventually the company as a whole. We are integrating it into our ticketing system. We are also using it to build a help section for our software using the Bot and DAP features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 2/29/2024 "So helpful!" 5/5 What do you like best about Stonly? Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that help everyone make informed decisions before a purchase is made. Review collected by and hosted on G2.com. What do you dislike about Stonly? More defined prompts that help the user understand what information will be displayed in the guide. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Helps customers with questions they may have outside of business hours Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![João M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João M.") JM João M. Mid-Market (51-1000 emp.) 9/11/2023 "Perfect Step by Step guides" 4.5/5 What do you like best about Stonly? Among all platforms for the effect of a Knowledge Base, Stonly is by far the best-looking one. Absolutely love the guide's display and how easy it is to find them. Review collected by and hosted on G2.com. What do you dislike about Stonly? It lacks some text editing tools, like a list of fonts you could choose from. That would be the first thing that comes to mind, other than that everything works and looks awesome. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? It has been a major help with booth onboarding of new co-workers as well as a reliable source of information about our company and internal procedures across all departments. We have actually created several training programs based solely on content created and stored in Stonly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JB Joey B. Small-Business (50 or fewer emp.) 11/3/2023 "Good, If you need help there support is there to help" 5/5 What do you like best about Stonly? The good things about Stonly is that its easy to use and if you cant find something, the people on support are always there to help. Also are you able to use alot of features that is implemented in the site. Review collected by and hosted on G2.com. What do you dislike about Stonly? if u use a contact forum, it takes a minute to send the email Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly page helps us with taking pressure of our support team. This because we use it as a helping hand on our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/16/2023 "An awesome tool to streamline your contact channels accross different websites" 4.5/5 What do you like best about Stonly? The team behind Stonly is amazing. At all stages of our lifecycle with Stonly, we've been supported with best practices for setup, but even best practices in more technical aspects. Stonly makes sure to show their customers that they really care. Stonly's simple user interface makes it easy to learn and understand, even for users that do not have a strictly technical background. In terms of functionality, it ticks almost all of the boxes that our fairly complex requirements had. Comparatively, more established competitors were not able fulfill our requirements. On a more technical note, Stonly offers many different awesome methods to customize the look, feel and behaviour of guides and help centers. Review collected by and hosted on G2.com. What do you dislike about Stonly? There is nothing I explicitly dislike, but as with most up-and-coming tech products, there is room for improvement. Contact Form: - add an option to use an RTF Editor in a request's description - add more form field types (date / time / multi-select / radios / ranges / etc..) Documentation: This is personal preference, please take it with a grain of salt. An 'old school' OpenAPI description format for Stonly's API & custom methods would be amazing. If you're used to working with APIs, it is a bit difficult to get into Stonly's way of documenting their technical solutions. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly helped us address three core issues: 1. Legal requirements for customer facing roles Our business works with sensitive customer data. Stonly helped us implement a legal requirement where only authorised and identified customers can reach out to us. Previously, this was a manual vetting process that a person in a customer-facing role had to do on every single request. 2. Manual Triaging of customer requests A context-based Guide and routing logic drastically reduced the amount of manual triaging needed in our customer facing teams. (~70% of all contacts don't need triaging) 3. Enabling Self-Service Stonly's built-in Guides help us deflect new requests by proposing solutions based on which Guide a user is viewing. (~30% lower inbound volume) In summary, Stonly helps our customer facing role on what's truly important: Supporting our customers with timely and fitting answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV Sarah V. Senior Technical Writer Small-Business (50 or fewer emp.) 5/30/2023 "Makes my job easier, and provides easy customer access to info they need" 5/5 What do you like best about Stonly? I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using Stonly || EASE OF USE || - Easy to use - Much more intuitive when selecting elements from your application than some other programs - Easy to customize to fit your brand - Provides options for custom CSS when building content || SUPPORT || - Support is in-country and very easy to work with - Stonly values its users and works to continually improve the product - There are always new features coming out to make building content easier and more user-friendly || FEATURES || (some of the great features) - Allows you to expand or shrink the selected area using an awesome tool that uses your code to find exactly what you want to focus on. This also allows you a checkbox area to select the precise items you want to focus (divs, headers, styles, etc) - Easy to modify text and formatting in individual steps - Easy options for displaying steps/modals/announcements/etc depending on circumstances, limiting the number of pop-ups per user, and allowing user to dismiss items to not see again after use - Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded - Several different options for creating user start points such as hot spots, modal popups, info buttons, and menu searches || COST || - The best thing about Stonly is the amount of product you get for the price. Stonly is extremely affordable and well worth the money... plus, it is way more affordable than other platforms. Review collected by and hosted on G2.com. What do you dislike about Stonly? There isn't much that I don't like about Stonly. I think a couple things that come to mind are as follows: - It's a newer product so it is a bit smaller when it comes to having infinite capabilities. However, it is always growing and has already added most features I was really missing when I started using it over a year ago. - No in-app chat with support. This would make a huge difference sometimes when trying to get quick answers instead of waiting through email - It offers insights to usage and such, and even though they are awesome, they haven't been fully built out yet and are improving on this (again, it's there, and still being built, so it's just a matter of time before these are extra awesome) - Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly is helping us get information to our user in the easiest way possible. One of the biggest things we can do to make users' lives easier is getting them the help they need where they need it. This includes tooltip-type information in difficult areas of the field, helpful walkthroughs to help users adopt the system, etc. We can also let them know when releases are complete and the new functionality that comes with it, without having to add to their email load or making them go elsewhere to find out about new items. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/26/2023 "Stonly is a great enhancement to our app" 5/5 What do you like best about Stonly? Once you understand the basics, Stonly is easy to use and you can really apply it to a large variety of scenarios. It was also easy for our developers to integrate it onto our app. Personally, the features I love the most are the ability to configure triggers. This ensures that we can target the information to the right users. Review collected by and hosted on G2.com. What do you dislike about Stonly? No downsides, certain features such as the guied tour we have difficulty using to its fullest capability, due to the dynamic nature of our app. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly is helping us reduce our internal effort for onboarding new users, allows us to provide the information that they need to start using our app and be self-sufficient Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tyler D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler D.") TD Tyler D. Small-Business (50 or fewer emp.) 5/29/2023 "Fantastic Software for implementing comprehensive, powerful and user friendly help center solutions!" 4.5/5 What do you like best about Stonly? The approach to guides is very intuitive and user-friendly breaking things down into multiple easy-to-follow steps! The backend interface is very easy to use but powerful at the same time. The need to refocus how you approach guides using Stonly really helps to simplify the content for end users! Review collected by and hosted on G2.com. What do you dislike about Stonly? One thing I dislike is the limited number of images/media per page in a guide. GIFs render funny sometimes in the guide view which can be annoying. Working with very large guides can be cumbersome at times but still very manageable! This may be different now but an ability to import existing content from other help center services (Zendesk specifically) would be fantastic and make switching easier! Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly makes providing an intuitive and useful help center easy to do! It solves the issue of having information readily available to both answer customer questions in a self-service manner along with providing the answers for our own Customer Service agents to relay to customers in a consistent manner. The way guides can be set-up allows for customers to solve their problems in a very easy way when diagnosed by our agents or even on their own! The formatting required for making a guide within Stonly also ensures it does not become a wall of text and focuses on the important things in a brief and to the point manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CN Claudia N. Enterprise (\> 1000 emp.) 11/22/2023 "I am a first-time user and I am loving it." 5/5 What do you like best about Stonly? It is a very interactive tool that embraces creativity. Review collected by and hosted on G2.com. What do you dislike about Stonly? Sometimes, I feel a little lost, but it is only because I am a first-time user. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly is helping us to create an interactive self-service knowledge base for multiple areas in our company. It is benefiting us by providing a creative content creation space for our users to find the information they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Which consumer insights software is the most accurate for tracking changing customer preferences across multiple countries for a brand managing research across several markets simultaneously?](https://www.g2.com/discussions/which-consumer-insights-software-is-the-most-accurate-for-tracking-changing-customer-preferences-across-multiple-countries-for-a-brand-managing-research-across-several-markets-simultaneously%20)[What legal billing software is best for remote law practices?](https://www.g2.com/discussions/what-legal-billing-software-is-best-for-remote-law-practices) [Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[What visitor analytics software has the best multi-venue reporting and customer support?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-best-multi-venue-reporting-and-customer-support%20)[Pros and Cons Details](https://www.g2.com/products/stonly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)