The support staff is phenomenal! They go above and beyond for my team and we value and appreciate their time. Review collected by and hosted on G2.com.

Lots of different site to click on for each platform (ie. schedules, tipshare, kiosk, etc.) Review collected by and hosted on G2.com.

I like that it’s pretty user friendly. The way it’s set up was done well by the spot on team, and menu items and functions are fairly easy to find. I also think it crashes less than others as I haven’t experienced it go down and even though I also like toast, I think toast loses its connection a lot which is not convenient during service. That hasn’t happened with spot on and I like that it seems more reliable. Review collected by and hosted on G2.com.

My only real complaint about the system is the payment, I dislike that it’s 2 steps but otherwise it’s quick and simple to learn.

Sometimes the cash drawer won’t open even if I hit no sale. I’m not sure if this is on purpose but it’s also inconvenient as we don’t keep a key in the drawer at my bar. Review collected by and hosted on G2.com.

The support is truly unmatched. There’s always someone available to listen and respond to any comments or concerns I have. Review collected by and hosted on G2.com.

There isn’t much to quibble about, but if I had to point to anything, the occasional back-of-house menu adjustments can feel a bit clunky. Review collected by and hosted on G2.com.

We moved to Spoton to shorten our tech stack and it has done just that. Everything runs smooth and is tied well together between our website and online ordering, the value is there. We are saving $700 a month alone by switching and moving multiple tech stacks into one spot, pun intended.

The system is much faster than our old system was and has been chugging along without issue since we launched. Review collected by and hosted on G2.com.

As a Pizzeria it was a bit cumbersome to get set up, but our rep, menu consultant, and tech support were all very patient and got us to where we needed to be ultimately. Then again most POS are hard for pizzerias unless it was specifically built for one, but we have been giving feedback for other owners going forward to help out. Review collected by and hosted on G2.com.

Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business Review collected by and hosted on G2.com.

General Customer service can be a challenge. Review collected by and hosted on G2.com.

SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. Review collected by and hosted on G2.com.

SOME USERS HAVE REPORTED CONNECTIVITY PROBLEMS WITH SPOTON, WHICH CAN LEAD TO HARDWARE LAG AND SYNCING ERRORS Review collected by and hosted on G2.com.

The Teamwork feature is the best for us in terms of tracking labor cost and accounting for breaks. Review collected by and hosted on G2.com.

The handhelds are challenging for a fine dining restaurant. Review collected by and hosted on G2.com.

With out a doubt my favorite thing about Spot-On has been the level of service we received from day one. Spot-On makes you feel like you are part of the family and fully supported. Review collected by and hosted on G2.com.

We have been users all summer and I honestly don't have any complaints. Review collected by and hosted on G2.com.

From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy.

The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help!

In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff.

The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction!

Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always available and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed.

One more thing, we love their online ordering and E-Gift card feature. Its amazing! Review collected by and hosted on G2.com.

Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed.

Sometimes I have been on hold for longer than I like but that is rarer.

If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! Review collected by and hosted on G2.com.

In Sept 2024, we made the change to SpotOn from Revel and what an upgrade it was. From never meeting a single person at Revel to several people with SpotOn making the trip to the cafe. DJ Rentz really made an impression on the owners of the cafe. Once we were rolling, the virtual and phone support teams were very quick to answer calls for any issues we were having or questions we had about learning our system better. Back of House site is easy to use. As we go, we're excited to begin using TeamWork. Reporting has been an extremely useful tool to track labor, and product sales. DoorDash integration has also proven to be extremely helpful. Finally, Lucky Nguyen has been very helpful to put in me in touch with the right people as we expand our SpotOn services. Really awesome to have a human, face-to-face point of contact. Makes SpotOn feel very local and supportive. Review collected by and hosted on G2.com.

I've had some suggestions that the customer-facing screen have larger buttons and larger font when customers enter their phone number for rewards. Also, since we are high-volume and fast paced... every so often if a cashier makes a mistake when ringing someone up, other systems we've used do not require a complete refund and re-ringing when correcting mistakes. Review collected by and hosted on G2.com.