--- title: SpotOn Reviews meta\_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 241 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### SpotOn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [(84 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [(66 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [(49 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [(43 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [(28 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [(26 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [(16 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [(15 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [(14 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [(13 mentions)](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SpotOn ##### 1. Customer Support Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. [ See 84 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365333&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 2. Ease of Use Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. [ See 66 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364400&qs=pros-and-cons#reviews) See Related User Reviews ![Lyndsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsey J.") LJ Lyndsey J. Small-Business (50 or fewer emp.) 5.0/5 "Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro" What do you like about SpotOn? There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you like about SpotOn? I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre ##### 3. Staff Professionalism Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. [ See 49 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364679&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Kalei's K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalei's K.") KK Kalei's K. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive, Reliable, and Streamlined Platform That Keeps Improving" What do you like about SpotOn? What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily o ##### 4. Helpful Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. [ See 43 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you like about SpotOn? I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. ##### 5. User Interface Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. [ See 28 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363988&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you like about SpotOn? Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi ![Jeffrey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey K.") JK Jeffrey K. Small-Business (50 or fewer emp.) 5.0/5 "SPOTON PRINCIPALS" What do you like about SpotOn? SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. ### 5 Cons or Disadvantages of SpotOn ##### 1. Poor Customer Support Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. [ See 26 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons#reviews) See Related User Reviews ![Romeo Z. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romeo Z. T.") RT Romeo Z. T. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Dedicated Support, A Game Changer" What do you dislike about SpotOn? Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experie ![Adam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam W.") AW Adam W. Mid-Market (51-1000 emp.) 5.0/5 "Great System That Delivers" What do you dislike about SpotOn? General Customer service can be a challenge. ##### 2. Difficult Setup Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. [ See 16 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364895&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv ![Stacia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia H.") SH Stacia H. 4.5/5 "Streamlined POS Experience with Stellar Support" What do you dislike about SpotOn? I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but i ##### 3. Technical Issues Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. [ See 15 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1363966&qs=pros-and-cons#reviews) See Related User Reviews ![Masahiro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masahiro S.") MS Masahiro S. 4.0/5 "Streamlined Setup with Exceptional Support" What do you dislike about SpotOn? I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback fo ![Jorgelina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorgelina V.") JV Jorgelina V. Small-Business (50 or fewer emp.) 5.0/5 "Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating" What do you dislike about SpotOn? Sometimes it gets bugged and delete everything ##### 4. Connectivity Issues Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. [ See 14 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364500&qs=pros-and-cons#reviews) See Related User Reviews FG Frank G. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support Makes All the Difference" What do you dislike about SpotOn? Often times my printer goes off-line for no reason ![Lucio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucio R.") LR Lucio R. Small-Business (50 or fewer emp.) 5.0/5 "Great restaurant management tool." What do you dislike about SpotOn? The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had. ##### 5. Slow Performance Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. [ See 13 mentions ](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365520&qs=pros-and-cons#reviews) See Related User Reviews ![Purva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purva K.") PK Purva K. Small-Business (50 or fewer emp.) 4.5/5 "Simple, Transparent, and Insightful—Spot On Makes Management Easy" What do you dislike about SpotOn? Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the lear ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. 5.0/5 "SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement" What do you dislike about SpotOn? Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv CP Connor P. Owner / Manager Small-Business (50 or fewer emp.) 5/7/2024 "Treat you like family, work to re-earn and keep your business everyday plus amazing system!" 5/5 What do you like best about SpotOn? From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy. The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help! In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff. The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction! Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always avilable and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed. One more thing, we love their online ordering and E-Gift card feature. Its amazing! Review collected by and hosted on G2.com. What do you dislike about SpotOn? Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed. Sometimes I have been on hold for longer than I like but that is rarer. If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? #1 - Waste. By installing the KDS system, we are going through less paper which is saving money. #2 - Online ordering. We have never had it before and the SpotOn online ordering system is great. Customers give feed back all the time how easy it is. This has reduced are phone calls by a lot and is helping with keeping servers and managers on the floor and not stuck on the phone. #3 - Handhelds. Keeping servers efficient at the tables and making everyone more money #4 - Faster processing. Time is money and being able to cash people out quicker is very helpful. #5 - Scheduling an order. Love this feature. Before we had to just remember or literally set a timer on my phone causing to many issues and mistakes. This has saved so many headaches! # 6 - Consolidation. I used to use multiple platforms for data, scheduling, employee information, website, online ordering, etc. With SpotOn I have been able to consolidate all of this under one company aka SpotOn and it has been seamless ever since and saving us money each month. Review collected by and hosted on G2.com. Show More Response from Allison Bailey of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-9621581/official_response/edit) Thank you for your kind words and thorough feedback! This is all so helpful for us as we continue to prioritize product improvements and evaluate what makes the biggest impact on our valued clients. We really appreciate your business and the time it took to leave us a review. 5/30/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Danny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny L.") DL Danny L. General Manager Small-Business (50 or fewer emp.) 5/20/2025 "SpotOn - leveling up from our previous POS system" 5/5 What do you like best about SpotOn? In Sept 2024, we made the change to SpotOn from Revel and what an upgrade it was. From never meeting a single person at Revel to several people with SpotOn making the trip to the cafe. DJ Rentz really made an impression on the owners of the cafe. Once we were rolling, the virtual and phone support teams were very quick to answer calls for any issues we were having or questions we had about learning our system better. Back of House site is easy to use. As we go, we're excited to begin using TeamWork. Reporting has been an extremely useful tool to track labor, and product sales. DoorDash integration has also proven to be extremely helpful. Finally, Lucky Nguyen has been very helpful to put in me in touch with the right people as we expand our SpotOn services. Really awesome to have a human, face-to-face point of contact. Makes SpotOn feel very local and supportive. Review collected by and hosted on G2.com. What do you dislike about SpotOn? I've had some suggestions that the customer-facing screen have larger buttons and larger font when customers enter their phone number for rewards. Also, since we are high-volume and fast paced... every so often if a cashier makes a mistake when ringing someone up, other systems we've used do not require a complete refund and re-ringing when correcting mistakes. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn is saving me a ton of time and money as manager with DoorDash integration, Teamworks, and reporting. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11197086/official_response/edit) Thank you for such a kind review, Danny! We are glad to hear you're loving SpotOn. We are proud to work with you and your business! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RS Rad S. Food server Small-Business (50 or fewer emp.) 5/14/2025 "Like the name of the POS system! Spot on!" 4.5/5 What do you like best about SpotOn? I really enjoy the efficiency, oraganization,user friendly interface and ticket speeds. Really good responsive touch screen buttons. What i really enjoy the most is that this system has the ability to use and has handheld devices to process orders away from the main POS, like ringing up orders, cashing out with chip or tap to pay cards, nfc payment apps/phones and more. This system is also great for splitting checks by guest or items. Thank you Brandon C. For the tuturiols and guidence. Just like the name, it was SPOT ON! Review collected by and hosted on G2.com. What do you dislike about SpotOn? Im not sure if its possible, im sure it probaly is, needs solid color buttons for the main options/categories buttons to distinguish it faster with sight and not having the main buttons blend in to the secondary options on the screen. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? The ability of not having to walk back to main POS to put in a order or cash out customers. Everything can be done right at the table/sections, reducing time wasted walking back and forth by just using the spot on hand helds. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11171038/official_response/edit) Thank you for such a kind review, Rad! We're glad you're loving SpotOn. We are proud to work with you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marisol V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisol V.") MV Marisol V. Manager Small-Business (50 or fewer emp.) 7/31/2025 "SpotOn all in one payment plataform" 5/5 What do you like best about SpotOn? SpotOn has significantly improved how we run our business by combining payment processing, marketing, and management tools into one streamlined platform. The next-day funding feature has helped us maintain steady cash flow, and the email marketing tools make customer outreach simple and effective. The hardware is dependable and user-friendly, with everything working together smoothly — from the POS system to marketing integrations. Ivan Monroy’s support has been exceptional; he's responsive, knowledgeable, and truly committed to our success. If you're looking for a comprehensive solution backed by great service, SpotOn and Ivan are a smart choice. Review collected by and hosted on G2.com. What do you dislike about SpotOn? Lack’s offline transactions payments during network issues. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Automatic updates at nights Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11464988/official_response/edit) Thank you so much for the thoughtful feedback, Marisol! We’re thrilled to hear how SpotOn has made a positive impact on your business—from streamlining your operations to improving cash flow and customer outreach. It’s especially great to hear that the hardware and tools are working seamlessly for your team. We couldn't agree more about Ivan—he’ll be glad to know his support has made such a difference. We’re proud to partner with you and look forward to continuing to support your growth! 8/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Gabriela R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela R.") GR Gabriela R. Propietario Marketing and Advertising Small-Business (50 or fewer emp.) 4/24/2025 "The best Sistem for POS and Marketing" 5/5 What do you like best about SpotOn? One of the things I appreciate most about SpotOn is how easy the POS system is to use. Having worked as a server myself, I know how important it is to have a system that's intuitive and efficient during busy shifts—and SpotOn delivers just that. The back-of-house features are also user-friendly, making it easy to manage operations smoothly. Whenever I've run into an issue, their technical support team has always been responsive and helpful. I’ve worked closely with Ivan Monroy for the past two years, and he consistently goes above and beyond. He’s professional, attentive, and always has a great attitude, which makes a big difference. Additionally, the marketing tools and loyalty rewards program have been fantastic for my clients. These features have helped increase customer retention and grow the base of loyal guests at the restaurants I work with. SpotOn has truly been a great partner in our growth. Review collected by and hosted on G2.com. What do you dislike about SpotOn? While I’ve had a great overall experience with SpotOn, one thing I think could really improve the platform is the addition of a dedicated mobile app for customers to track their loyalty points—similar to what big brands like McDonald’s offer. It would make it much easier and more convenient for guests to check their rewards, stay engaged, and feel more connected to the loyalty program. Providing customers with their own app to view and manage their points would definitely take the program to the next level. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn helps me reach customers in a more personalized and meaningful way. With their marketing tools, I can easily schedule campaigns for special promotions, holidays, or events ahead of time, which saves a lot of planning and keeps everything organized. I also love the ability to customize rewards—for example, offering double points on specific days—which keeps our regulars engaged and encourages repeat visits. Overall, it’s made client communication more strategic and effective. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11082539/official_response/edit) Thanks so much for your kind feedback, Gabriela! We are happy to hear you are loving our POS. We couldn't agree more, Ivan is a true asset. We also appreciate the product feedback and where we can improve. We're excited to partner with you and your business! 4/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brenton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenton W.") BW Brenton W. COO Mid-Market (51-1000 emp.) 5/22/2025 "Multi Location Support" 5/5 What do you like best about SpotOn? SpotOn has helped us out immensely in our operations and was a big step in the right direction when we swapped from our previous provider. SpotOn made install and implantation easy, providing menu build out, after hours installation/testing, and follow up support when swapping out our old system. When we ran into any issues, they were quick to make adjustments or fix the issue with a satisfactory resolution. Review collected by and hosted on G2.com. What do you dislike about SpotOn? We are utilizing SpotOn in a quick service setting, since it was originally built for table service restaurants, there are some features that are currently being worked on that would make the product more beneficial to our application. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? We needed an enterprise solution for a point of sale at multiple Fast Casual restaurant locations. SpotOn was able to provide the level of service and integration that we need for business. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11208261/official_response/edit) Thank you for such a kind review, Brenton! We are glad to hear you're loving SpotOn. We are proud to partner with you and your business! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 6/26/2025 "Great, responsive customer service!" 5/5 What do you like best about SpotOn? We love working with our Client Support Partner, Michael Lattek! He’s incredibly friendly, knowledgeable, and always quick to respond whenever we have questions. As a brewery with a busy taproom and rotating menus, it’s been such a relief not having to wait on hold or go through layers of support — Michael is always just an email or call away and truly understands the pace and needs of our business. SpotOn has also been a great fit for our brewery operations. It’s intuitive, easy for our team to learn, and packed with features that support everything from managing tabs and digital menus to loyalty programs and marketing. Having tools that adapt to the way we work — and a real person like Michael to back us up — makes a big difference. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about SpotOn? Nothing, except refunds take a few steps but that is a good security feature. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Keeping a busy brewery running with great handhelds helping us shorten distances to deliver great experiences Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11337189/official_response/edit) Thank you for such a kind review! We are proud to be partnering with you and your business! 9/9/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/22/2026 "Easy-to-Navigate System That Just Works" 4/5 What do you like best about SpotOn? I like how easy it is to navigate the system Review collected by and hosted on G2.com. What do you dislike about SpotOn? I dont like that we're not able to send text messages to our customers for promotions Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? Whenever we have technical difficulties, they are awesome with providing help Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-12665748/official_response/edit) Thank you for sharing your experience with SpotOn! We're glad the system is easy to navigate and that our support team has been there for you when you need help. Wishing you continued success! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CS charlotte s. operations assistant Small-Business (50 or fewer emp.) 11/17/2025 "Empowering Platform with Excellent Reporting and Support" 4/5 What do you like best about SpotOn? This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. Review collected by and hosted on G2.com. What do you dislike about SpotOn? The pricing structure is not very clear and can become confusing, especially when you try to add extra features. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? It brought together several systems we used before, such as sales, payments, inventory, and customer relations, into a single platform. This integration has helped us save time and minimize errors. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11968094/official_response/edit) Thank you for sharing your experience, Charlotte! We’re so glad the platform’s tools, reporting, and integrations have helped streamline your operations and reduce errors. We also appreciate your feedback on pricing clarity — it’s incredibly valuable as we work to make things simpler and more transparent. And thank you for the kind words about our support team! We're grateful to be part of your growth. Validated ReviewerIncentivizedSource: G2 invite ![Timothy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy B.") TB Timothy B. Owner Small-Business (50 or fewer emp.) 6/24/2025 "Best Restaurant POS available" 5/5 What do you like best about SpotOn? The support when needed is second to none. I have been through several other POS systems and SpotOn is by far the best software package out there. The frontline ordering is easy to use as well as Backoffice is easy to modify and set up. Handhelds are the best feature. Handhelds mirror the POS station and allow for easy tableside ordering and also executing the tableside payments. Review collected by and hosted on G2.com. What do you dislike about SpotOn? Don't have too many dislikes. The only negative I have experienced is the integration partners needs to grow faster. Review collected by and hosted on G2.com. What problems is SpotOn solving and how is that benefiting you? SpotOn is helping with easy tableside payments, easy cloud financials access across my several restaurants and easy management of labor the cloud reporting. Review collected by and hosted on G2.com. Show More Response from Lauren Morgan of SpotOn [Editedit](https://www.g2.com/survey_responses/spoton-review-11327294/official_response/edit) Thank you for such a kind review, Timothy! We are proud to be partnering with you and your business! 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