--- title: Spot AI Reviews meta\_title: 'Spot AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 75 reviews by the users' company size, role or industry to find out how Spot AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 75 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Spot AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **easy access** to multiple locations and data, enhancing operational efficiency and team collaboration. [(4 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290232&qs=pros-and-cons#reviews) Users commend the **quality and clarity of Spot AI's cameras** , enhancing their surveillance experience across multiple locations. [(3 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290151&qs=pros-and-cons#reviews) Users find Spot AI's **helpful smart AI features** invaluable for efficiently managing security and data across multiple locations. [(3 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290226&qs=pros-and-cons#reviews) Users appreciate the **seamless access control** across multiple locations, simplifying management and oversight for security needs. [(2 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1944401&qs=pros-and-cons#reviews) Users praise the **incredible technology** of Spot AI, particularly appreciating the unified dashboard experience. [(2 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289896&qs=pros-and-cons#reviews) Users find **access issues** with Spot AI, particularly needing enhancements for the Azure SSO logon process. [(2 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289853&qs=pros-and-cons#reviews) Users find **camera adjustment issues** challenging when setting up Turret & Dome Cameras in Spot AI. [(1 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290026&qs=pros-and-cons#reviews) Users face challenges with **slow video downloads** for cases, often experiencing timeouts during the process. [(1 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290125&qs=pros-and-cons#reviews) Users found the **complex setup** of Spot AI challenging due to unexpected cabling requirements. [(1 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290098&qs=pros-and-cons#reviews) Users find the **difficult setup** of Spot AI a challenge due to unexpected cabling requirements. [(1 mentions)](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289906&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Spot AI ##### 1. Easy Access Users love the **easy access** to multiple locations and data, enhancing operational efficiency and team collaboration. [ See 4 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290232&qs=pros-and-cons#reviews) See Related User Reviews RM Rob M. Mid-Market (51-1000 emp.) 5.0/5 "Great Experience" What do you like about Spot AI? Spot AI is great. We can have access to all of our locations from one platform and see them all at once or each location separately. We love that th JM JAMIE M. Mid-Market (51-1000 emp.) 5.0/5 "Very user-friendly software, that puts a number of tools right in the palm of your hand." What do you like about Spot AI? Spot A.I. tracks and saves numerous data points that help the overall operation of our business. Utilizing multi-platform layouts it has never been as ##### 2. Camera Quality Users commend the **quality and clarity of Spot AI's cameras** , enhancing their surveillance experience across multiple locations. [ See 3 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290151&qs=pros-and-cons#reviews) See Related User Reviews RM Rob M. Mid-Market (51-1000 emp.) 5.0/5 "Great Experience" What do you like about Spot AI? Spot AI is great. We can have access to all of our locations from one platform and see them all at once or each location separately. We love that th RR Randy R. Small-Business (50 or fewer emp.) 5.0/5 "New User in Memphis, TN" What do you like about Spot AI? -Quality and clarity of cameras. -User-friendly. -Accessibility. ##### 3. Helpful Users find Spot AI's **helpful smart AI features** invaluable for efficiently managing security and data across multiple locations. [ See 3 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290226&qs=pros-and-cons#reviews) See Related User Reviews ![Jacob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob P.") JP Jacob P. Mid-Market (51-1000 emp.) 5.0/5 "Spot AI continues to be easy to setup & use, has great online support, and releases new features" What do you like about Spot AI? Spot AI has many helpful smart AI features, such as the counting of people and/or cars in a certain area, the ability to make cases and attach videos JM Joe M. Mid-Market (51-1000 emp.) 5.0/5 "Great product and Customer Service" What do you like about Spot AI? SpotAI allows me to have a centralized view of all our properties. Easy to use platform and intuitive features. Customer service is always quick and e ##### 4. Access Control Users appreciate the **seamless access control** across multiple locations, simplifying management and oversight for security needs. [ See 2 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1944401&qs=pros-and-cons#reviews) See Related User Reviews RM Rob M. Mid-Market (51-1000 emp.) 5.0/5 "Great Experience" What do you like about Spot AI? Spot AI is great. We can have access to all of our locations from one platform and see them all at once or each location separately. We love that th ![Jacob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob P.") JP Jacob P. Mid-Market (51-1000 emp.) 5.0/5 "Spot AI continues to be easy to setup & use, has great online support, and releases new features" What do you like about Spot AI? Spot AI has many helpful smart AI features, such as the counting of people and/or cars in a certain area, the ability to make cases and attach videos ##### 5. Artificial Intelligence Users praise the **incredible technology** of Spot AI, particularly appreciating the unified dashboard experience. [ See 2 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289896&qs=pros-and-cons#reviews) See Related User Reviews ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Agentic AI and a Unified Dashboard for all locations" What do you like about Spot AI? The Agentic AI is incredible technology and I love the unified dashboard ### 5 Cons or Disadvantages of Spot AI ##### 1. Access Issues Users find **access issues** with Spot AI, particularly needing enhancements for the Azure SSO logon process. [ See 2 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289853&qs=pros-and-cons#reviews) See Related User Reviews WA Wally A. Mid-Market (51-1000 emp.) 5.0/5 "Great Experience" What do you dislike about Spot AI? Have not had any downsides so far with spot, have needed access assistance, then was handled. MM Michael M. Mid-Market (51-1000 emp.) 4.5/5 "Proof of Concept Review" What do you dislike about Spot AI? The Azure SSO logon is ok, needs to be enhanced to be one click and not have to enter an email account. ##### 2. Camera Issues Users find **camera adjustment issues** challenging when setting up Turret & Dome Cameras in Spot AI. [ See 1 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290026&qs=pros-and-cons#reviews) See Related User Reviews ![Jacob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob P.") JP Jacob P. Mid-Market (51-1000 emp.) 5.0/5 "Spot AI continues to be easy to setup & use, has great online support, and releases new features" What do you dislike about Spot AI? Spot AI can be a bit expensive, but a lot of the features make up for this. Would be nice to have a built in DHCP router in the Spot Appliance itself ##### 3. Clip Management Users face challenges with **slow video downloads** for cases, often experiencing timeouts during the process. [ See 1 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290125&qs=pros-and-cons#reviews) See Related User Reviews RM Rob M. Mid-Market (51-1000 emp.) 5.0/5 "Great Experience" What do you dislike about Spot AI? It takes a while to download video to save for cases and regularly times out. ##### 4. Complex Setup Users found the **complex setup** of Spot AI challenging due to unexpected cabling requirements. [ See 1 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1290098&qs=pros-and-cons#reviews) See Related User Reviews JM Joe M. Mid-Market (51-1000 emp.) 5.0/5 "Great product and Customer Service" What do you dislike about Spot AI? In our use case, set up was quite involved and required unforseen cabling. ##### 5. Difficult Setup Users find the **difficult setup** of Spot AI a challenge due to unexpected cabling requirements. [ See 1 mentions ](https://www.g2.com/products/spot-ai/reviews?filters%5Bsentiment_snippet%5D=1289906&qs=pros-and-cons#reviews) See Related User Reviews JM Joe M. Mid-Market (51-1000 emp.) 5.0/5 "Great product and Customer Service" What do you dislike about Spot AI? 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Security Operations Manager Enterprise (\> 1000 emp.) 5/29/2026 "Flexible AI Options Make Searches Effortless" 5/5 What do you like best about Spot AI? The most helpful is the easy ability to select and deselect AI options to help with searches Review collected by and hosted on G2.com. What do you dislike about Spot AI? AI will often mistake an object for a person. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? We utilize spot a for security needs at multiple facilities, including internal theft, and after hours protection. We also use it to document safety incidents in preparation for litigation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DS Darrell S. Director of Information Technology Mid-Market (51-1000 emp.) 4/21/2026 "Easy-to-Use Console with the Security Features We Need" 5/5 What do you like best about Spot AI? Easy to use. Console is very easy to use and has the functionality need to secure our company Review collected by and hosted on G2.com. What do you dislike about Spot AI? No direct telephone support. Too many times it would have saved everyone time if telephone support was available Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? Sure of our dealership at night. And easy to record and send videos of any incident Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/27/2026 "Easy Case Creation and Seamless Camera Switching" 4/5 What do you like best about Spot AI? Fairly easy to create cases and swap between cameras Review collected by and hosted on G2.com. What do you dislike about Spot AI? Lower video quality sometimes makes it difficult to truly navigate some incidents. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? Having less clicks to get to a certain time frame has helped. Spot AI lets me review when customers claim incidents being done in the car wash Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina F.") CF Christina F. General manager Small-Business (50 or fewer emp.) 1/8/2026 "Detailed Search and Thumbnails Make Monitoring a Breeze" 5/5 What do you like best about Spot AI? the ability to search in such detail, and seeing thumb nails of clips Review collected by and hosted on G2.com. What do you dislike about Spot AI? not being able to pull up multi cameras at the same time when searching time stamps. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? being able to always have eyes on my staff and location Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa S.") LS Lisa S. Regional Sales Director Mid-Market (51-1000 emp.) 2/23/2026 "Incredible Agentic AI and a Unified Dashboard for all locations" 5/5 What do you like best about Spot AI? The Agentic AI is incredible technology and I love the unified dashboard Review collected by and hosted on G2.com. What do you dislike about Spot AI? I do not have any issues with Spot at this time Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? The problems that they could be solving is the integration with other technologies. This could win us a large deal. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.") DA Daniel A. Technology Coordinator Non-Profit Organization Management Mid-Market (51-1000 emp.) 4/3/2023 "Intelligent Security" 5/5 What do you like best about Spot AI? Spot AI has replaced all of our legacy systems and enables us to view and review all of our sites from one central location. And with cheaper costing than our on-site analog DVR systems, it was an easy choice to go with Spot AI. Review collected by and hosted on G2.com. What do you dislike about Spot AI? Initial POE set-up at all of our locations was intensive but Spot AI communicated with us all the way through. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? We have multiple uses for Spot AI and whether that's reviewing footage from our parking lots or getting a live feed from our offices Spot AI gives us the perfect tools to do this quickly and with precision. Review collected by and hosted on G2.com. Show More 6/17/2025 Current UserValidated ReviewerSource: Organic ![Jacob P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob P.") JP Jacob P. IT Manager Mid-Market (51-1000 emp.) 1/5/2024 "Spot AI continues to be easy to setup & use, has great online support, and releases new features" 5/5 What do you like best about Spot AI? Spot AI has many helpful smart AI features, such as the counting of people and/or cars in a certain area, the ability to make cases and attach videos to the cases, the ability to follow a specific individual through multiple cameras, and so much more. They consistantly listen to feedback, add new features, and provide training for these features, such as comparative dashboards to compare AI data from one location to another. Spot AI is also easy to set up, easy to use, and easily intergrates into your business. Even if you have an older DVR, you can connect that to your Spot AI appliance in order to access the footage online. As an IT Tech, I use the cameras frequently, and reach out to customer support a lot. They are always readily avalible to help and always come up with solutions to fix the issues in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Spot AI? Spot AI can be a bit expensive, but a lot of the features make up for this. Would be nice to have a built in DHCP router in the Spot Appliance itself. Turret & Dome Cameras can be hard to adjust the angle on when setting up. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? Spot AI helps our business stay secure by keeping a constant video surveillance presence on site. Spot AI also helps our business by helping us keep track of employees, helps us make sure the employees are working and not hanging out in the office, and even helps us keep track of volume of cars going through our wash and keep track of volume of customers in our stores. They now also help us with operations by showing us comparative dashboards that allow us to see the difference between locations with AI Agents, such as comparing employee presence when customers first pull up. Review collected by and hosted on G2.com. Show More 11/21/2024 Current UserValidated ReviewerSource: Organic JM JAMIE M. District Manager of multiple High volume automatic bay car washes Mid-Market (51-1000 emp.) 11/11/2024 "Very user-friendly software, that puts a number of tools right in the palm of your hand." 5/5 What do you like best about Spot AI? Spot A.I. tracks and saves numerous data points that help the overall operation of our business. Utilizing multi-platform layouts it has never been as easy to access the information to share with the team on a daily hourly basis. The software also hosts video feeds for easy sharing where file size causes issues and makes it difficult to do business at times. The customer support team has also been very efficient utilizing meetings and emails to adapt to our business needs and take feedback at every turn. Review collected by and hosted on G2.com. What do you dislike about Spot AI? There are some very small details that have been brought to the teams attention like a pinch to zoom function on the mobile camera application that would come in handy. The support team has acknowledged this and have plans to implement in the near future. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? Our business has a kiosk station that should always have a customer service attendant present to help customers through their selections and have a friendly inviting interaction. Spot AI can track the presence of people or lack thereof, and it puts all of the data into an easy to understand chart that can be quickly accessed and shared with the team at any given time to re-direct their focus and increase the customer experience. This description is only a small window of what spot AI provides, the possibilities of other uses are coming up daily, providing great alert systems and security to run a safe healthy business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG kristen g. Operations Leader Mid-Market (51-1000 emp.) 7/15/2025 "Spot.ai is paving the way for AI for the real world" 5/5 What do you like best about Spot AI? You don’t have time to dig through hours of footage. Spot.ai gives you actionable intel fast PPE compliance, motion events, license plates, you name it. All from a clean, easy-to-use dashboard. Review collected by and hosted on G2.com. What do you dislike about Spot AI? There are no downsides in my opinion. Maybe, that not more people know how useful this information is. Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? AI functionalities that go beyond what everyone else offers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Todd A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd A.") TA Todd A. Systems Manager Mid-Market (51-1000 emp.) 3/9/2022 "Great Camera Integration" 5/5 What do you like best about Spot AI? The ability to monitor and troubleshoot cameras across multiple sites. Review collected by and hosted on G2.com. What do you dislike about Spot AI? The initial sticker shock, after you get past that it's great! Review collected by and hosted on G2.com. What problems is Spot AI solving and how is that benefiting you? Compliance and training issues are able to be addressed immediately. Review collected by and hosted on G2.com. 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