# Which Outbound Call Tracking tools prevent frustrating call drops during agent transfers and handoffs?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which Outbound Call Tracking tools prevent frustrating call drops during agent transfers and handoffs is a real pain point for outbound teams, since a dropped transfer usually means losing the prospect entirely rather than just an inconvenience. Genesys Cloud CX, Five9, and Salesloft come up most for handling transfers reliably.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/genesys-cloud-cx/reviews"><strong>Genesys Cloud CX</strong></a>: built for complex routing and transfer scenarios at scale, with reliability often cited as a strength.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews"><strong>Five9 Intelligent Cloud Contact Center Platform</strong></a>: known for stable call handling during warm transfers between agents.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesloft/reviews"><strong>Salesloft</strong></a>: handles handoffs within its own dialer rather than routing through a separate transfer system.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ctm-ctm/reviews"><strong>CTM</strong></a>: focused on call tracking accuracy, which extends to keeping transfer data intact rather than losing context mid-call.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews"><strong>Vonage Contact Center (formerly NewVoiceMedia)</strong></a>: built on a telephony backbone designed to minimize drops during agent-to-agent handoffs.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has a dropped transfer ever cost your team a deal, and did it change which platform you use?</p>

##### Post Metadata
- Posted at: 1 day ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For outbound teams, the real reliability test is whether transfers preserve both the call and the context around it. I’d compare warm-transfer success rates, dropped-call frequency, routing behavior, and whether CRM or call-tracking data stays intact when ownership changes mid-conversation.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 18 hours ago
- Author title: Marketing Executive





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