Initial implementation of Salesforce within a 50+ employee business for sales and client services. We did not have an existing CRM in place so this was a fresh start designing needs from ground up with Sonoma. We did not have a full understanding of Salesforce's capabilities and were looking for a partner that could understand our business and guide us on the best use cases for Salesforce.
Professional and friendly implementation team. During the design and build phase, they were very prompt with addressing our concerns and guiding us. We could tell the team had a good amount of experience under their belt and could draw from past implementations to guide our build.
Sales team we worked with was not accommodating and hard to work with. Unlikable, even. After implementation, nickel and dime mentality made it undesirable to continue future endeavors.