solve 360 Reviews & Product Details

Many intyeresting feaytures that make it easy and intuitive. HOwever, many large scale features especially for large enterprise are not yet available. Hopefully they come out soon... Review collected by and hosted on G2.com.

Lack of many large scale related features Review collected by and hosted on G2.com.

It integrates somewhat well with Google Apps and it offers a fair degree of customization. It has the ability to set up lead nurturing templates. It offers project management tools. Review collected by and hosted on G2.com.

Sometimes the links between Solve360 and Google Apps stop working and you have to restart both in order to get them to work together again. It is very expensive. Review collected by and hosted on G2.com.

Fantastic for Google Apps fans - being able to pull custom reports directly from Google Sheets is a huge bonus. Gmail integration is very good and better than any other CRM I've seen. Integration with Google Drive is also very good.

Outstanding uptime - in past 2 years not down for more than 6 hours total and most were from one session.

Deep functionality - very robust search, decent project management sub-system, 'activities' are abundant and robust.

Customization - can add custom fields all day long at no extra charge. Integration with Google sheets affords more flexibility when sharing data with customers.

This list could go on for many pages - it's a very mature, traditional CRM with tons of great features! Review collected by and hosted on G2.com.

Like Google, they have built some amazing software but they seem to build a feature then quickly lose interest in improving it.

THERE HAS NOT BEEN ANY (ANNOUNCED) UPDATES ON ANYTHING IN 9 MONTHS. No communication since August 2015 - for a SaaS product this is inexcusable! Maybe they're working on something big but they have not bothered to tell their customers.

Contacts and Companies are linked but separate so at times this can cause much frustration trying to create lists or exporting or connecting up to simple things like Zapier. APIs are very robust BUT to make them work most will require using their APIs and custom programming hooks (i.e. expensive programmers).

Support is by email only and they are usually prompt, courteous and helpful, even when it is in the online help guides, HOWEVER, they almost never admit to the issue being a bug or due to poor design and after making DOZENS of suggestions not one has been incorporated (I'm an engineer by training and a former software product manager fyi).

Seems to be catered to Real Estate pros - if that's you and you love Google Apps for Work and don't like change, this is the system for you!

They have no public forum where people can make suggestions and vote on them.

They offer no visibility on their product road map.

Their releases / improvements are very infrequent and usually not that significant.

Their ability to embrace the various social sites like twitter, FB, even G+ which they should, but especially linkedin! is deplorable and a few social widgets they had built in their site have either been taken off or don't work hardly at all and they continue to remove those capabilities or when they break they don't update them.

Overall their integration with Google is quite good, however, the basics seem to be very thin for example synchronizing contacts with Google should be a core competency but their instructions recommend that you only push from solve360 to Google and not the other way. Unfortunately this explains why we've had a lot of issues when we also try to synchronize from Google contacts back to the CRM. They only support the default contact fields when bringing data over from Google contacts, so any of the rich data that can be collected from a lot of these contact tools out there, like their Twitter address or other email addresses and things where we might want to have custom fields will not come across.

Google calendar integration - Solve requires its own calendar, why can't it write/update our regular calendar so our free/busy tools like youcanbook me can see it? vyte.in can see it but still seems silly. Solve also requires manual sync from Google cal/tasks back to solve - ugh.

Emails created in the CRM don't show true wysiwyg - outlook users see whacky stuff that doesn't show in the CRM nor on Gmail.

There's more, but I'll stop ranting now :) Review collected by and hosted on G2.com.

The CRM works great with google apps, the syncing with google mail and google drive i use daily. I love the ability to customize the client information user interface as well as the ability to create templates for activity lists. Review collected by and hosted on G2.com.

Sometimes there are connection issues with google apps but those are few and far between. Review collected by and hosted on G2.com.

Google integration is great. Simple, but powerful Review collected by and hosted on G2.com.

Mobile app is html. Works but not elegant. Irritating Review collected by and hosted on G2.com.

Solve 360 offers affordability; flexibility; intuitive functionality; delivered with the best support platform in the industry. Their website; tutorials; case studies; etc are some of the best reads on the internet. Review collected by and hosted on G2.com.

I am a Microsoft centric user and Solve 360 lives mostly in the Google world. Would love better integration with Outlook, MS office, etc. but even with this "mixed marriage" situation, the offsetting benefits make up for much of the difference. Review collected by and hosted on G2.com.

I like that is tailor-able not only to my specific business, but to small businesses in general. Review collected by and hosted on G2.com.

First, the user interface is not pleasing to the eye. The search engine part runs slowly. I also find it annoying that I cannot make a call list through Solve directly. Instead I have to star each account, and go through a long list each day. Review collected by and hosted on G2.com.