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At a Glance
Market Segments
Small-Business (61.9% of reviews)
Small-Business (52.9% of reviews)
Entry-Level Pricing
Free
$25 user/month
Zoho CRM
Star Rating
(2,847)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing planssolve 360
Star Rating
(17)3.9 out of 5
Market Segments
Small-Business (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25 user/month
Learn more about solve 360Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Sales Force Automation, particularly in Contact & Account Management with a score of 8.5, while Solve 360 shines in Task / Activity Management with a higher score of 8.9. Reviewers mention that Zoho's interface for managing contacts is intuitive, but Solve 360's task management features are more robust and user-friendly.
- Reviewers mention that Zoho CRM offers a better Marketing Automation experience, especially in Email Marketing with a score of 8.0 compared to Solve 360's 7.8. Users on G2 appreciate Zoho's comprehensive email campaign tools, while they feel Solve 360 lacks some advanced features in this area.
- Users say that Zoho CRM's Customer Support is slightly less favorable, scoring 7.6, compared to Solve 360's 8.5. Reviewers mention that Solve 360 provides a more responsive support portal and better knowledge base resources, making it easier for users to find solutions to their issues.
- G2 users report that Zoho CRM has a more flexible Pricing Structure, offering a free entry-level option, while Solve 360 starts at $25 per user/month. Reviewers mention that this makes Zoho CRM more accessible for small businesses looking to minimize costs.
- Users report that Zoho CRM has a higher score in Data Analytics with 8.9, compared to Solve 360's 8.5. Reviewers mention that Zoho's interactive dashboards and data segmentation features provide deeper insights into customer behavior, which is crucial for sales strategies.
- Reviewers mention that Zoho CRM's Integration Capabilities are superior, scoring 8.9 for CRM Integration, while Solve 360 scores 8.3. Users on G2 appreciate the seamless integration with various third-party applications in Zoho, which enhances their overall workflow efficiency.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Zoho CRM
Free Trial is available
solve 360
Free Trial is available
Ratings
Meets Requirements
8.4
2,425
8.3
14
Ease of Use
8.3
2,438
7.9
14
Ease of Setup
8.0
1,207
Not enough data
Ease of Admin
8.0
1,010
Not enough data
Quality of Support
7.6
2,219
8.5
11
Has the product been a good partner in doing business?
8.0
986
Not enough data
Product Direction (% positive)
8.0
2,360
6.7
14
Features by Category
Sales Force Automation
8.5
1625
|
Verified
8.8
11
|
Verified
8.3
873
|
Verified
Feature Not Available
8.2
1547
|
Verified
7.7
10
|
Verified
8.2
1623
|
Verified
8.9
11
|
Verified
7.8
1186
|
Verified
7.2
6
|
Verified
8.4
667
|
Verified
8.0
9
|
Verified
7.9
1216
|
Verified
8.8
8
|
Verified
8.0
1206
|
Verified
7.4
7
|
Verified
8.2
1318
|
Verified
8.3
8
|
Verified
Marketing Automation
8.0
1335
|
Verified
7.8
9
|
Verified
7.9
1299
|
Verified
Feature Not Available
8.4
1521
|
Verified
8.0
10
|
Verified
7.9
1124
|
Verified
Feature Not Available
Customer Support
8.0
1199
|
Verified
8.0
9
|
Verified
7.9
1200
|
Verified
8.0
9
|
Verified
7.9
1234
|
Verified
8.0
11
|
Verified
7.8
1067
|
Verified
7.4
7
|
Verified
8.0
1110
|
Verified
7.1
7
|
Verified
Reporting & Analytics
8.2
1496
|
Verified
8.7
9
|
Verified
8.2
1552
|
Verified
8.3
10
|
Verified
8.1
1052
|
Verified
8.1
8
|
Verified
Mobile & Social
8.1
1080
|
Verified
7.8
9
|
Verified
8.0
1091
|
Verified
Feature Not Available
8.0
1196
|
Verified
7.8
10
|
Verified
Platform
8.1
856
|
Verified
Not enough data
8.1
829
|
Verified
Not enough data
8.4
859
|
Verified
Not enough data
8.1
649
|
Verified
Not enough data
7.8
549
|
Verified
Not enough data
8.1
719
|
Verified
Not enough data
8.4
840
|
Verified
Not enough data
8.1
662
|
Verified
Not enough data
Integration
8.3
650
|
Verified
Not enough data
8.1
634
|
Verified
Not enough data
8.0
599
|
Verified
Not enough data
Generative AI
8.2
179
Not enough data
Agentic AI - CRM
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.1
27
Not enough data
8.0
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
Not enough data
AI and Automation
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.4
69
Not enough data
Agentic AI - Sales Engagement
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Not enough data
Agentic AI - Customer Journey Mapping
6.7
10
Not enough data
Content
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Collaboration
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Lead Monitoring
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Not enough data
Agentic AI - Lead Capture
7.1
26
Not enough data
7.1
26
Not enough data
Data Capture
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Not enough data
Analytics
9.1
41
Not enough data
8.8
41
Not enough data
Customization
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Not enough data
Agentic AI - Lead Scoring
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Not enough data
Attribution
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Not enough data
Discovery
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
Management
8.3
21
Not enough data
8.3
21
Not enough data
Platform
8.3
21
Not enough data
8.3
20
Not enough data
Agentic AI - Sales Performance Management
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Not enough data
Incentives
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Not enough data
Personalization
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Not enough data
Administrative
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Not enough data
Agentic AI - Email Tracking
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Not enough data
Analytics
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
Data Sourcing
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Not enough data
Predictive Analytics
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Not enough data
Sales Management
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and solve 360 are categorized as CRM
Unique Categories
solve 360 has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
solve 360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Construction
11.8%
Telecommunications
5.9%
Retail
5.9%
Publishing
5.9%
Marketing and Advertising
5.9%
Other
64.7%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
solve 360 has no discussions with answers
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