SOFTLOFT Reviews & Provider Details

They provided a skilled team including a Business Analyst, four Magento developers, and two testers, integrated quickly, and enhanced our existing eCommerce platform with solid customizations. Their deliverables were outstanding despite replacing another team and working under pressure. Communication was good, timelines were met, and the output elevated our user experience. Review collected by and hosted on G2.com.

The main drawback noted was cost since we replaced a previous vendor, their rates were higher than what we were used to. Some of the more complex customization work required more back-and-forth to ensure alignment on details. Review collected by and hosted on G2.com.

We appreciated their structured, professional approach from the very beginning. They did a thorough technical audit before starting, which helped them understand our architecture and requirements. The team performed well in modernizing our storefront with PWA features, ensuring faster load-times and a much more fluid user experience. Their backend integrations were solid, making complex data flows work smoothly. Throughout, communication was clear, responsive, and transparent. Review collected by and hosted on G2.com.

There wasn’t much to criticize. If anything, some non-technical team members needed extra explanation to understand the technical changes, and scope expansion during the project required careful alignment. Review collected by and hosted on G2.com.

They provided a highly capable team (Magento developers, business analyst, testers) that stepped in seamlessly, replacing a previous team and driving better results. Their work included integrating complex backend systems, dynamic functionality (like personalized questionnaires or custom features), and overall smart design all done with schedule adherence and under pressure. Their agile and problem-solving approach stood out. Review collected by and hosted on G2.com.

The main downside mentioned was that their cost was higher than the prior provider; value had to be clearly justified. Also, for non-technical stakeholders, some of the complexities in integrations and dynamic features may require more explanation to fully follow. Review collected by and hosted on G2.com.

SoftLoft’s strength lies in their deep technical skill especially with Magento, PWA, custom integrations, frontend, backend, and QA. They integrate well as part of our team, respond proactively to feedback, and manage projects with clear communication (via tools like Jira / Slack, etc.). Clients consistently mention that they not only deliver what was asked but often suggest improvements, catch issues early, and maintain a high standard of usability and performance. Their work has improved site speed, reduced support tickets, and increased user satisfaction. Review collected by and hosted on G2.com.

Minor drawbacks include occasional language or communication clarity issues especially when discussing technical or highly detailed points. Also, some clients feel that alignment on project specifications at the very beginning could be stronger, to avoid minor misunderstandings later. These issues are small compared to the overall positives.Maintain frequent communication and feedback loops (sprints, demos, stand-ups) to catch potential misalignments early. Review collected by and hosted on G2.com.

What I appreciate most is their deep technical expertise especially with Magento, PWA, frontend + backend frameworks, and QA. Their teams integrate well and adapt fast. They’re proactive, not just reactive bringing ideas, identifying issues early, and suggesting improvements. Clients repeatedly praise their timely delivery, professionalism, and clear communication, often noting that SoftLoft feels like part of the internal team rather than just an outsourced vendor. Their agile methods, transparency, and strong project management (using tools like Slack, Jira, Zoom) help a lot. In many cases, projects are delivered ahead of schedule with fewer bugs and improved UX. Review collected by and hosted on G2.com.

There are a few minor areas to watch out for: occasional communication or language‐clarity issues, especially when technical or complex details are involved. Also, because of their high demand, there can sometimes be constraints on availability or slower start times. Some clients feel that better alignment on project specs from the beginning could help avoid minor misunderstandings. Review collected by and hosted on G2.com.

Absolute professionalism from every person in every role. Review collected by and hosted on G2.com.

If I had to say an area of weakness - it'd be graphic design. So cover this element elsewhere and leave the coding to them. Review collected by and hosted on G2.com.

Communication and onboarding process was really smooth. Review collected by and hosted on G2.com.

We've only could book senior engineers for 6month+ contract Review collected by and hosted on G2.com.