---
title: Soffront Reviews
meta_title: 'Soffront Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Soffront works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 19
  scale: '5'
date_modified: '2026-06-24'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Soffront Reviews
**Vendor:** Soffront  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 19
## About Soffront
Soffront offers an award-winning CRM and marketing platform and fully managed marketing services. For over 25 years, Soffront has helped thousands of businesses establish their brand, generate more leads, and close more sales. Soffront gives customers access to an expert marketing team that works as their own extended team. Managed marketing services offered include website design, SEO, digital advertising, and social marketing services. The Soffront platform is entirely web-based, with no need to install anything and includes lead management, email and social marketing, reputation management, sales prospecting and forecasting, customer service, and more. The platform can be configured with drag-and-drop tools, instead of programming or needing external IT knowledge.



## Soffront Pros & Cons
**What users like:**

- Users appreciate the **user-friendly format** of Soffront, enabling easy navigation and efficient client information tracking. (1 reviews)
- Users love the **easy navigation** of Soffront, finding it user-friendly and efficient for tracking important information. (1 reviews)
- Users appreciate the **easy setup** of Soffront, making navigation and initial configuration straightforward and hassle-free. (1 reviews)
- Users appreciate the **user-friendly format** of Soffront, enjoying easy navigation and effective tracking of important information. (1 reviews)

**What users dislike:**

- Users notice that the **slow performance** of Soffront can hinder their productivity and overall user experience. (1 reviews)

## Soffront Reviews
  ### 1. All-in-One CRM That Streamlines B2B Operations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Naglis H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Soffront?**

What I like most about Soffront is its all-in-one platform that unifies CRM, sales automation, marketing, and customer service, saving our team time and reducing confusion by avoiding multiple separate tools. I really appreciate the user-friendly and intuitive interface, making it easy for even non-technical team members to pick up quickly, resulting in smooth and fast adoption across the company. The automation features stand out, allowing us to automate follow-ups, task assignments, and email campaigns, which cuts down on repetitive manual work and lets our sales team focus on building customer relationships. The GDPR-compliant data management provides strong peace of mind, as it securely stores and manages customer data while meeting local regulatory requirements in Germany.

**What do you dislike about Soffront?**

Some integrations with common German business tools are not as seamless as we would like. Connecting with DATEV, our ERP system, and Microsoft 365 works, but data synchronization isn’t fully automated and sometimes requires manual checks. The reporting functionality covers standard needs, but building complex, individual reports is not very intuitive. For deeper data analysis, we still need to export information and work with Excel, which adds extra effort.

**What problems is Soffront solving and how is that benefiting you?**

Soffront centralizes our CRM and business automation, streamlining customer data management and automating repetitive tasks. It eliminates manual data entry, ensures a consistent single customer view, maintains GDPR compliance, and enhances collaboration, making our workflows more efficient and reliable.

  ### 2. User-Friendly CRM with Excellent Support, But Needs Speed Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priscilla G. | Account Management, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Soffront?**

I like the user-friendly format of Soffront, which makes it easy to navigate. I'm able to track notes made by my reps and any personal identifiable information needed for clients. The initial setup was great as all my questions were answered.

**What do you dislike about Soffront?**

I think the speed could be improved.

**What problems is Soffront solving and how is that benefiting you?**

I use Soffront to track clients. It lets me track payments and past assistance to clients, and manage notes by my reps and any PII needed.

  ### 3. Increase sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandeep K. | Chief Marketing Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 02, 2022

**What do you like best about Soffront?**

Analytics is one of the best feature of Soffront. If you are looking for an ideal CRM for your team, Soffront is one of the best option. The UI &UX. is also amazing.

**What do you dislike about Soffront?**

They can work a bit on AI & ML. Capabilities and by adding these I believe we should be able to add attributes as per our requirements and it can make sense to users.

**What problems is Soffront solving and how is that benefiting you?**

Soffront is the best CRM service provider for SME. The small business enterprises face the challenges of having inadequate value of money but with Soffront you will get the right value of money

  ### 4. Complicated to use but robust system once you get the hang of it.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2022

**What do you like best about Soffront?**

It has all the features you need in a CRM, including integrations, even phone integrations, and all the usual things like workflow and keeping you on top of the sales metrics.

**What do you dislike about Soffront?**

It's a very clunky system and hard to use/get the hang of, and it looks very outdated as well. A lot of the functions are not very user friendly either, which makes you want to use it less.

**What problems is Soffront solving and how is that benefiting you?**

It does help to keep track of your work though, and provides a handly CRM system for those who get used to it eventually, although I don't think it really helps or benefits first-time users.

  ### 5. Ideal Cost Effective CRM Solution for Small/Medium Enterprises

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2022

**What do you like best about Soffront?**

Soffront has a Spanish version in addition to English which is its biggest benefit according to me as it can cater to small enterprises over in Europe/Mexico etc to utilize a great CRM.

**What do you dislike about Soffront?**

Soffront's Mobile application is ordinary and could do with a whole heap of improvement and many add-ons in the functionalities to compete with Zoho or Salesforce.

**Recommendations to others considering Soffront:**

Shop around for alternatives before you settle down with Soffront, however I can vouch for the fact that coming to cost-effective solutions, you won't find a better one.

**What problems is Soffront solving and how is that benefiting you?**

Very low expense and much increased productivity with Soffront. Accelerated training and webinars are amazing. The application can sometimes also be a little peculiar with text displays but considering the price, it's extremely fine.

  ### 6. Very Adaptable CRM

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 01, 2019

**What do you like best about Soffront?**

Soffront CRM is entirely adaptable and front end is smooth. It has streamlined our organization and made following, detailing, and undertaking the executives simple. The CRM offers a plenty of customization choices and certainly meets our requirements. The undertaking the board and bolster group are speedy with reaction and accommodating. Generally speaking would prescribe.

**What do you dislike about Soffront?**

There are some minor tweeks I would like to see, but I realize that some have just been executed in the most current form.

**Recommendations to others considering Soffront:**

Easy to use. Will be better in future

**What problems is Soffront solving and how is that benefiting you?**

We had the capacity to get up and in progress in a couple of days. We keep on building our insight into its use and are using more for a CRM as well as a functioning email promoting apparatus.

  ### 7. I've had a very positive experience with Soffront CRM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nicholas R. | Arizona, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 03, 2019

**What do you like best about Soffront?**

Soffront CRM folks are quick to respond and help solve even the easiest problems. We were able to get up and underway in a few days. We continue to build our knowledge of its usage and are utilizing more not only for a CRM but as an active email marketing tool.

**What do you dislike about Soffront?**

On the initial uploading of contact information, you can only manage duplicate based on emails or company name. We would like this option to include the contact name or unique ID.

**What problems is Soffront solving and how is that benefiting you?**

Soffront CRM was quite easy to upload our prior contact and client information..



  ### 8. Soffront in the workplace

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.)

**Reviewed Date:** June 11, 2019

**What do you like best about Soffront?**

The way soffront allows for a better CrM and marketing management

**What do you dislike about Soffront?**

I did prefer our precious software but soffront is not bad

**What problems is Soffront solving and how is that benefiting you?**

What are using it in the marketing department to streamline CRM & Marketing issues

  ### 9. User friendly 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jerry M. | Insurance Specialist, Insurance, Enterprise (> 1000 emp.)

**Reviewed Date:** December 19, 2018

**What do you like best about Soffront?**

The simplicity and user friendly platform

**What do you dislike about Soffront?**

The inability to interact with other platforms 

**What problems is Soffront solving and how is that benefiting you?**

Avoe to assist clients issues 

  ### 10. Intuitive CRM program to optimize sales and customer relations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Logan Z. | CSA, Retail, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2018

**What do you like best about Soffront?**

Great for tracking each step of a sale, from the initial lead, to tracking each communication with the customer. It even offers helpful call scripts and call recording.

**What do you dislike about Soffront?**

A bit expensive and has some issues with updating contacts.

**What problems is Soffront solving and how is that benefiting you?**

We are better tracking our salespersons day to day tasks and what they need to do to close a deal. It also ties in our marketing and sales aspects of the business seamlessly.

  ### 11. This is a great product 

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2018

**What do you like best about Soffront?**

Very easy to use and quick to teach other people 

**What do you dislike about Soffront?**

It takes a long time to install and have some minor glitches

**What problems is Soffront solving and how is that benefiting you?**

None

  ### 12. Easy site

**Rating:** 4.0/5.0 stars

**Reviewed by:** Steph M. | Ambassador, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 04, 2018

**What do you like best about Soffront?**

Easy to use I would recommend it for a new business

**What do you dislike about Soffront?**

I honestly really don't dislike anything it's very fast

**What problems is Soffront solving and how is that benefiting you?**

Making a business better

  ### 13. Soffront needs it's own ticket system

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 21, 2018

**What do you like best about Soffront?**

Would not use the system if not required to by our Electronic Health Record provider.

**What do you dislike about Soffront?**

Not user friendly.  Difficult to navigate.  Have trouble with submitting tickets sometimes and lose information.

**Recommendations to others considering Soffront:**

Use a different ticket system if you have a choice.

**What problems is Soffront solving and how is that benefiting you?**

None.

  ### 14. Very user friendly 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2018

**What do you like best about Soffront?**

User friendly and easy to navigate with 

**What do you dislike about Soffront?**

I find it extremely difficult to track leads. 

**What problems is Soffront solving and how is that benefiting you?**

Organzation

  ### 15. Thank you for precise help. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cheryl D. | Owner, Apparel & Fashion, Enterprise (> 1000 emp.)

**Reviewed Date:** September 29, 2016

**What do you like best about Soffront?**

I like the completion of installing the system. The staff is generous with knowledge and patience. I am not a patient computer person


**What do you dislike about Soffront?**

It's all good..I needed to settle down to work on my business.

**Recommendations to others considering Soffront:**

Try it

**What problems is Soffront solving and how is that benefiting you?**

I am able to connect with each customer quickly and accurately.

  ### 16. Very Happy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Howard H. | President, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2016

**What do you like best about Soffront?**

I like how easy it is to perform the daily tasks.
The software is set up perfectly for what I need.
Ryan does an excellent job of following up even without a request of information.

**What do you dislike about Soffront?**

I haven't found anything I dislike. 
So far this software has been quite fluid

**What problems is Soffront solving and how is that benefiting you?**

better flow from start to finish for keeping my tasks in line.

  ### 17. WOWZERS!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2016

**What do you like best about Soffront?**

The product is very simple to use and customize. The customer support is amazingly AWESOME!!

**What do you dislike about Soffront?**

At this time I cannot find any aspect which I dislike.

**What problems is Soffront solving and how is that benefiting you?**

Soffront is solving my CRM challenges with an easy and simple solution!

  ### 18. Great tool.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.)

**Reviewed Date:** September 15, 2016

**What do you like best about Soffront?**

Easy to use and endless capabilities moving into marketing.

**What do you dislike about Soffront?**

Nothing at this point, will have more experience in the future.

**Recommendations to others considering Soffront:**

I do tinis.

**What problems is Soffront solving and how is that benefiting you?**

Documentation of everything and having a system to follow for sales and marketing.

  ### 19. Cookie Cutter CRM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Peter B. | Director, Enterprise Solution Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2013

**What do you like best about Soffront?**

Soffront is great for small businessand not looking for a lot of bells and whistles.  Everything comes standard out of the box, with little to no customization, which in some instances could be a good thing.  IT handles a lot of the same stuff that Salesfroce does, but without the customization.

**What do you dislike about Soffront?**

The pricing for Professional edition (full blown) is up there with Salesforce, so I would recommend going the Salesfroce route.  Not having much customization also could be a negative if you have a niche business.

**Recommendations to others considering Soffront:**

For a small business, without strong IT staff or support, it's worth the free trial to see if it fits your needs.


## Soffront Discussions
  - [What is Soffront used for?](https://www.g2.com/discussions/what-is-soffront-used-for)

- [View Soffront pricing details and edition comparison](https://www.g2.com/products/soffront/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+18%3A49%3A05+-0500&secure%5Bsession_id%5D=f80ecef6-273e-4b27-800a-eeb852d5d310&secure%5Btoken%5D=e63ab9be660edcb4f18d0108472e9c420f52b6aa6686c18aae7c103d2eb34ba9&format=llm_user)

## Soffront Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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