[ SnapComms Reviews ](https://www.g2.com/products/snapcomms/reviews) [ SnapComms Reviews ](https://www.g2.com/products/snapcomms/reviews) # SnapComms Features ##### ## Platform (68) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Training Management Track employee/learner's progression through training programs Goal Management Allows employees to set and manage work or career related goals Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Action Management Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Benefits Dashboard Use a dashboard to view benefits that are selected by employees or offered by employers Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Recruitment Management Tools to find, assess, and hire suitable candidates for a job within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Training Management Track employee/learner's progression through training programs Calendar Management Track and manage schedules and meetings via an integrated calendar Employee Management Track employee schedules, availability, and performance across projects and tasks Orientation Workflow Management Create orientation programs for new employees or students Task Management Create, manage and track all task activities and progression HR Management Automates core HR functions such as talent management, employee evaluation and learning management Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Mobile Access Access software remotely via mobile devices Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Document Management Store, manage, and track all electronic documents in a centralized location Job Description Management Create, share, and manage the distribution of job descriptions/duties Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations Set up connections to third-party platforms to improve business processes Assessment Management Creation, administration, and evaluation of assessments or tests Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Third-Party Integration Addition of necessary external data, applications, tools, or features Initiative Management Create and manage internal campaigns to improve company culture or business strategy. Workflow Management Create, design and manage workflows for repetitive tasks Community Management Enable students, customers or employees to engage with each other in a particular space online or offline Employee Referral Management Manage and track employee referrals for open job positions Candidate Management Build, track, and maintain relationships with candidates Workflow Management Create, design and manage workflows for repetitive tasks Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Advertising Management Manage advertising space and its sales within your network or publication Application Management Track, manage and store the applications of potential future members, customers or candidates Email Management Manage, store and organize emails within the system or via third-party apps Job Management Manage and track all job information and associated tasks Discount Management Track products that are for sale at a reduced price or part of coupon promotions Pipeline Management Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. File Management Create, save, and store files Job Management Manage and track all job information and associated tasks Data Storage Management Manage and store data in a database Compensation Management Manages compensation such as salary, bonus, and benefits processes, aligning with policies Employee Management Track employee schedules, availability, and performance across projects and tasks Job Application Management HR Management Automates core HR functions such as talent management, employee evaluation and learning management Competency Management Catalog, manage, and develop employee skill sets Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Job Description Management Create, share, and manage the distribution of job descriptions/duties Evaluation Management Create, share, and manage the distribution of job descriptions/duties User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Platform Basics (2) Reporting & Dashboards Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. Interoperability Connects to external systems and applications as needed to complete team workflows. Show More ##### ## Platform Content (5) Employee Pulse Surveys Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. Survey Customization Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Science-based templates Provides content templates built by academics and/or practitioners and leverage science and research. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Platform Additional Functionality (7) Employee Segmenting Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Peer Recognition Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. Social Feedback Portal Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. Employee Portal Online portal where employees can access and track their own information Surveys & Feedback Gauge satisfaction and receive information for improvement and success Peer-to-Peer Recognition Allows employees to praise one another in a social network-like feed visible to the whole organization Show More ##### ## Administrative Tasks - Frontline Worker Communication Platforms (6) Training & Learning Modules Distributes and manages access to training and educational modules. Health & Safety Policies Enables administrators to enforce health and safety policies, such as COVID-19 testing and workplace safety instructions. Onboarding & Offboarding Allows workers to access onboarding and offboarding materials through the platform. Surveys & Feedback Allows administrators to distribute surveys and analyze feedback from workers. Employee Services Gives employees access to employee services , such as PTO requests and pay summaries. Knowledge Management Allows administrators to upload and manage documents and files within the platform. Show More ##### ## Communication Features - Frontline Worker Communication Platforms (4) Group Messaging Enables users to message each other in designated groups, whether public or private. Private Messaging Users can communicate in a private, one-on-one manner. Announcements Allows company-wide and targeted announcements to ensure workers receive relevant communications. Emergency Notifications Administrators can send out mass emergency notifications to everyone, designated groups, or individuals. Show More ##### ## Operations - Frontline Worker Communication Platforms (4) Shift Scheduling Includes shift scheduling features, allowing managers to create, distribute, and update shift schedules easily. Insights & Analytics Provides performance insights and other analytics by individual, team, or region. Task Management Schedules and assigns tasks for employees and provides productivity insights for managers. SOPs & Documentation Provides written, step-by-step instructions for workers as well as task-related documents. Show More ##### ## Newsletter Interface Features - Internal Newsletter Software (3) Feedback Provides a way for recipients to provide feedback directly. Design Provides a variety of design elements and templates. Content Embedding Allows users to embed a variety of content types to a newsletter, including videos, images, and links. Show More ##### ## Newsletter Management Features - Internal Newsletter Software (3) Collaboration Multiple contributors can work on a newsletter simultaneously. Personalization Personalizes content based on recipient, team, department, etc. Archive Has an archive to store and manage past newsletters. Show More ##### ## Administrative Features - Internal Newsletter Software (4) Security Ensures the security and confidentiality of internal communications. User Permissions Provides granular control over user access and permissions. Compliance Has features to ensure newsletter adheres to internal regulation and compliance requirements. Integration Integrates with other collaboration tools, such as intranets and employee communication platforms. Show More ##### ## Agentic AI - Frontline Worker Communication Platforms (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Additional Functionality (83) Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Rewards Program Point or incentive based programs loyalty programs designed to increase customer engagement Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Learning & Development Facilitate training materials that help employees grow and progress in their positions Social Engagement Process of communicating with an online community and measuring the effectiveness of activity Chat/Messaging Communicate using direct chat or messages within the system Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Customizable Reports Alter the layout and content of reports Commenting/Notes Leave comments and notes on documents for others to view Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Generative AI Use AI to generate content in the form of text, images, videos, etc. Employee Profiles Centralized storage for employee data, records, and performance metrics Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Gamification Games or game-like elements to track progress and reward accomplishments Real-Time Data Receive data and information in real time Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Scoring Automatically calculate score after the assessment AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offboarding Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Interaction Tracking Track interaction history by documenting conversations for contacts Geolocation Determines the location of a device using GPS or an IP address Two-Way Communication Send, receive, and respond to messages Scenario Planning Develop potential scenarios to identify risks and opportunities Generative AI Use AI to generate content in the form of text, images, videos, etc. Incident Management Manage and track all disruptions and incidents SMS Messaging Send messages via SMS Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Chat/Messaging Communicate using direct chat or messages within the system Multi-Language Alerts Provide notifications in multiple languages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Templates Sample files or documents that could be customized as needed or used as is Mobile Access Access software remotely via mobile devices Campus Notifications Campus Notifications Mobile Alerts Notifications via mobile devices User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Contact Management Manage, organize, and store contact information Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Access Controls/Permissions Define levels of authorization for access to specific files or systems Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Mass Notifications Send messages to multiple recipients at the same time Scheduling Plan availability and assign specific time slots for tasks and resources Reminders Timed notification for any upcoming task, deadline, appointment, or activity Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Real-Time Monitoring Active monitoring of systems, applications, or networks API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Push Notifications Trigger clickable pop-up messages Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Event Calendar A list of events with their respective dates Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Document Storage Store and organize documents in a centralized system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components API Application programming interface that allows for integration with other systems/databases Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Real-Time Updates Receive system updates as soon as any changes are made Data Import/Export Import and export data to and from software applications Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Branding Add customized logos and colors to align with company branding Employee Photos Store photos of employees Activity Tracking Track and document all activities across devices, networks, and other systems Transcripts/Chat History View messages sent by both parties during the chat conversation Mobile Alerts Notifications via mobile devices Single Sign On Allow users to access multiple services after entering their login credentials once Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site @mentions An 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