SmartDeploy Reviews & Product Details

Smart Deploy has made our jobs so much easier when it comes to deploying and managing Windows computers. We were easily able to create our image for initial deployment and using the SmartDeploy Agent we are able to push software to our users even when they are working from home. With us working through the pandemic, Smart Deploy has allowed us to continue to effectively support our users. Review collected by and hosted on G2.com.

There is not much to dislike about smart deploy. Unless you like wasting time manually setting up computers. Review collected by and hosted on G2.com.

Extremely helpful support, custom platform packs, overall great solution that as helped our small business succeed with imaging our fleet of workstations. Platform Packs are freaking great and they have packs for a ton of brands & models. If they don't have a PP for your workstation, they can create custom packs. Depending on your support level, that may be free or cost a very small amount. Review collected by and hosted on G2.com.

Struggling to come up with solid answer here, but one area that has room for improvement is their self-help. KB articles, FAQ, etc. aren't very deep or cover a large enough area of subjects. I think they could use more there. Review collected by and hosted on G2.com.

We used to buy an extra computer when we did a lab of 25 just to use as the golden image. With smart deploy we no longer have to do that because of the SmartDeploy hardware packs. If we are the first one on the block to get a new model, SmartDeploy will make us a hardware pack. Another thing I like s the individual software program deployment which allows us to load a base image and then add programs to the particular computer at the time of imaging. Review collected by and hosted on G2.com.

Only nitpick is that the computer labs are not sorted numerically so when you make you lab groups add them in order. Review collected by and hosted on G2.com.

The features/platform give me the ability to customize images with more freedom that other methods. It allows me to manage/organize the images to quickly deploy and maintain the many systems I have in the higher education environment. Review collected by and hosted on G2.com.

Minor things that are not showstoppers, and those are usually short lived as SmartDeploy does a tremendous job of continually updating their solution. Review collected by and hosted on G2.com.

I love the fast image creation process, as well as the fast image deployment process! And with all the driver packages and application packages already available, the fine folks at SmartDeploy have already done a lot of the legwork so I don't have to spend time finding the correct driver package for my enterprise systems. Review collected by and hosted on G2.com.

I dislike that I've waited this long to finally get onboard with SmartDeploy! :-) Review collected by and hosted on G2.com.

No need to learn SCCM. Platform Packs already available. Simple to use console. Availability of guides and How-To. They are constantly updating to bring new features. We are still exploring all the options that SmartDeploy has and learning to use them. Review collected by and hosted on G2.com.

Licensing. They are updating to include a better way for licensing but if there was a way to incorporate it into AD or similar it would help with the management of machines/licenses. Review collected by and hosted on G2.com.

SmartDeploy has saved me a lot of time deploying machines on our network. The software is constantly being improved and new features are always being added. The support team is always quick to reply and resolve any issues I have with SmartDeploy and fortunately that has been very few issues. Review collected by and hosted on G2.com.

I can't really think of anything I dislike with SmartDeploy. My biggest concerns if I have to try to think of something is with keeping Windows up to date for deployments. It can being very tasking to try to keep an image updated with Microsoft constantly updating Windows. Review collected by and hosted on G2.com.

I really love the client downloads that can be deployed off the image itself for remote deploying images (Which also allows you to be able to see if machines are out of date with firmware and you can send those updates via SmartDeploy). It saves me so much time not having to install all my applications individually. I was not disappointed at all with buying and using this product. Review collected by and hosted on G2.com.

I have troubles with trying to use the capture images from machines so I keep a backup image of some machines. Review collected by and hosted on G2.com.

I had no previous product knowledge just a little insight on what it actually did. My boss basically gave me a list of wants and left it for me to come up with the how. Was basically provided with login information. Had the environment up & running with a golden image and a couple test systems imaged in about 2 - 4 hours. It's easy to use and get started. When advanced things beyond basics come up, support it quick to respond and take action. If a remote session is needed, support is very prompt to assist. Review collected by and hosted on G2.com.

Being on Eastern Time Zone, not really sure of the actual support hours. Not sure if that is really a dislike. Can't really thing of a dislike, looking forward to this solution making life in IT and management easier. Review collected by and hosted on G2.com.

One image for all devices is fantastic. That and SmartDeploy take care of the drivers for the different models we have. But mostly, one image! Fortunately I had implemented SmartDeploy in 2019. When the pandemic hit in 2020 and staff had to work from home, the scramble to issue everyone with laptops was made supremely easy because of SmartDeploy. Without it, the timeframes would have jumped significantly. Review collected by and hosted on G2.com.

Reporting and feedback within the product is poor. For example, you can deploy an app or a task, but there's no way to know the success of that. However, it's not a huge issue for me, but I see it as a barrier to enhancing increased adoption of the product. Also management of licences is a pain e.g. if you rename a computer, the equivalent in the licence doesn't get renamed. If you then retire the device, you need to search for the original licence to remove it and free the licence up. Fortunately I believe that is about to be resolved in a soon to be released update, but that aspect should have been dealt with a long time ago. Review collected by and hosted on G2.com.