# SmartCOMM Reviews **Vendor:** Smart Communications **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 15 ## About SmartCOMM SmartCOMM by Smart Communications helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI. ## SmartCOMM Pros & Cons **What users like:** - Users value the **ease of use** of SmartCOMM, noting significant time savings and fewer potential errors. (1 reviews) - Users value the **time-saving efficiency** of SmartCOMM, enhancing productivity in drafting formal letters. (1 reviews) ## SmartCOMM Reviews ### 1. The efficiencies SmartCOMM will create is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie H. | Director Underwriting operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about SmartCOMM?** SmartCOMM will reduce the amount of time our underwriters spend on drafting formal letters. The ease of use and reduction in potential errors is also beneficial. **What do you dislike about SmartCOMM?** We have just moved into our stabilization period, and I'm excited to see the integration in action. So far I've been pleased with what we've seen. **What problems is SmartCOMM solving and how is that benefiting you?** In our legacy system underwriters drafted formal letters and amendatory forms. At times this process is time consuming. There is also potential for errors. SmartCOMM addresses these issues. ### 2. Powerful and easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about SmartCOMM?** The template editor is seemless and easy to work with. It is a modern platform that receives regular updates from the vendor. **What do you dislike about SmartCOMM?** I do not think that there are any downsides. **What problems is SmartCOMM solving and how is that benefiting you?** The product is providing the ability for template changes to be made much more efficiently compared with our old system. We can get through our workload much faster meaning improved turnaround times for requests to our team. ### 3. We use SmartComm from 2 different products of the same vendor and generally like it. **Rating:** 4.5/5.0 stars **Reviewed by:** Joe M. | Manager of Information Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about SmartCOMM?** It has a lot of very powerful features, very robust change management and the XML input structure is flexible and logical. **What do you dislike about SmartCOMM?** The versioning process has tripped us up some--but most of that has been resolved as we've understood the product better. **What problems is SmartCOMM solving and how is that benefiting you?** Communicating with customers. Currenly only paper, future will use e-mail ### 4. Really Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer G. | Finance Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about SmartCOMM?** The user-friendly interface and easy-to-use features have made it simple to learn and work with the platform. **What do you dislike about SmartCOMM?** Licensing is a bit complicated which gets tiresome sometimes. **What problems is SmartCOMM solving and how is that benefiting you?** We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM. ### 5. Simple to use. Efficient support. Excellent template development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SmartCOMM?** APIs are super easy to use , functionality. Responsability of the support , clear communication sector . Flexibility also is important , really appreciate s as t **What do you dislike about SmartCOMM?** Now , in this stage , difficult to say. We are having a good support to management the issues and to solve questions, setup and use . Help a lot the coordinator the template **What problems is SmartCOMM solving and how is that benefiting you?** The communication issues. Now it s completely solve at all. The support helped a lot to understand our questions and doubts. We are improved our sector , positive ### 6. A superb way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | Technical Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about SmartCOMM?** The functionality on offer and the benefits we are realising as a result of utilising SmartComms effectively are huge. A great example is the Litmus preview function in SmartComm. The ability to preview our emails across multiple devices and accounts is invaluable. Up until not our email testing has been poor but this function really allows us to build and test more efficiently and really simplify and enhance our process. Things like the right click function in the latest release will make a huge difference to our developers. As well as having the data modeller in the same place as the template designer and the enhancements to layouts, these are very important to our developers. Understanding tools such as SmartIQ and how we can really utilise this function is of great interest. I can see where we can gain some really great wins and improve the customer experience. Our relationship managers are superb, always on hand to help us with any queries or problems we're facing and always offer solutions. **What do you dislike about SmartCOMM?** Very difficult to say as the there's not much to dislike, it's more the way we are utilising the tools which we need to enhance and really exploit the abilities of SmartComm. **What problems is SmartCOMM solving and how is that benefiting you?** As mentioned above, we have had a real issue in the way we test our email output, and the Litmus preview function offers a superb solution to this problem. We also have a huge number of forms we ask clients to complete, there are clear advantages we could gain by adopting SmartIQ ### 7. A Great Partner for Digital Success **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Assistant Vice President, Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about SmartCOMM?** Excellent tooling for template development. Template tooling and APIs are easy to use and well-documented. Responsive and knowledgeable support when you have an issue. **What do you dislike about SmartCOMM?** Page-based billing for hybrid cloud is a bit silly; we are hosting most of the infrastructure. Hybrid cloud sometimes feels like an afterthought, with the most significant issue being the template tooling lacking support to generate against the hybrid cloud. It is easy to work around but complicates testing customized output processing. **What problems is SmartCOMM solving and how is that benefiting you?** Operating at scale with minimal touch points. Today's customer expects digital communications and instant results. From data capture to customer communication, SmatCOMM's helps us build solutions for the customer of today and the future. ### 8. A game changer in the communications sector **Rating:** 4.5/5.0 stars **Reviewed by:** Alan Z. | Smart Communications & Salesforce Design Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about SmartCOMM?** Ease of use and having the flexibility to customise outputs quickly and efficiently in a a cost effective manner. The more recent updates to template editor to align to ATD have been a massive win within my organisation. **What do you dislike about SmartCOMM?** Although the people are friendly and helpful, I find the support mailbox hard work to get end results. Often there is many back and forths and although there is a contact number, the person on the end of the phone always seems shocked to be contacted. **What problems is SmartCOMM solving and how is that benefiting you?** SmartComm is helping us to produce better and more efficient pieces of correspondence in a cost effective manner resulting in a better customer experience and way of working. ### 9. Offers solutions that fit the digital age **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about SmartCOMM?** Cloud first best in suite tooling. Easy to set up, easy to work with with high quality deliverables **What do you dislike about SmartCOMM?** The batch integration could be easier on salesforce platform **What problems is SmartCOMM solving and how is that benefiting you?** For us it solves the problem for fast realtime document generation. We can now offer stp customer journeys the way our customers want. ### 10. Easy and convienient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about SmartCOMM?** I like that I can clock in from my phone. **What do you dislike about SmartCOMM?** I don't like having to use a different app to look at my pay and hours. **What problems is SmartCOMM solving and how is that benefiting you?** I always know my schedule and like the clock in/out notifications in case I get distracted or forget. ### 11. Very efficient cloud based CCM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep B. | Senior CCM Architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about SmartCOMM?** Template creation is very straightforward. Allows me to create correspondence on the fly **What do you dislike about SmartCOMM?** Licensing is bit complicated. Difficult to setup the environment initially **What problems is SmartCOMM solving and how is that benefiting you?** We are creating business templates for both barch and on demand correspondence. ### 12. Smarter Smart Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about SmartCOMM?** Can have great conversations with customers, fantastic document negotiation, and a complete SaaS product. **What do you dislike about SmartCOMM?** It's almost simple to implement, and designing layouts can be a little tricky, which can be more user-friendly. **Recommendations to others considering SmartCOMM:** Go Digital, Go SmartCOMM **What problems is SmartCOMM solving and how is that benefiting you?** We are going Digital, On-demand, and providing Interactive solutions. ### 13. Have great potential **Rating:** 4.0/5.0 stars **Reviewed by:** Pitsucha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about SmartCOMM?** Detailed configuration. You can customize the output document. Pretty easy to use for end users once everything has been setup. The support team is helpful and responsive. **What do you dislike about SmartCOMM?** You will need to learn and understand how to this application works and how to configure it. Depends on your requirement for the template, this can be challenging sometime. **What problems is SmartCOMM solving and how is that benefiting you?** This product helps us automated some of our process. Save our time and resources. ### 14. SmartCOMM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Polly D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about SmartCOMM?** Ease of deploying/configuring virtual appliances **What do you dislike about SmartCOMM?** No dislikes........................................ **Recommendations to others considering SmartCOMM:** Great product **What problems is SmartCOMM solving and how is that benefiting you?** Can stay up to date with latest releases with minimal downtime ### 15. IFBI and Smart Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Greg P. | Manager of Systems Development, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about SmartCOMM?** The API's that allow us to extend the capabilities of the tool. **What do you dislike about SmartCOMM?** I can't think of anything I don't like about Smart Communications. **What problems is SmartCOMM solving and how is that benefiting you?** Decentralized creation of customer communications content. ## SmartCOMM Discussions - [What is smart communication system?](https://www.g2.com/discussions/what-is-smart-communication-system) - [What is SmartCOMM developer?](https://www.g2.com/discussions/what-is-smartcomm-developer) - [What is SmartCOMM tool?](https://www.g2.com/discussions/what-is-smartcomm-tool) - [What does SmartCOMM do?](https://www.g2.com/discussions/what-does-smartcomm-do) - [How do you implement SVG in SMartCOMM?](https://www.g2.com/discussions/how-do-you-implement-svg-in-smartcomm) - [View SmartCOMM pricing details and edition comparison](https://www.g2.com/products/smartcomm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+07%3A18%3A34+-0500&secure%5Bsession_id%5D=c35c8e7c-17b5-42e3-8342-2e89b53cb345&secure%5Btoken%5D=7635f3c1728ad3f1631cbcb1572d9f60f6035910961305ec94fd9d09d530e35c&format=llm_user) ## SmartCOMM Features **Channels** - Multi-Channel Coverage - Physical Media **Design** - Communications Strategy Development - Create Content - Personalization - Regulatory Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top SmartCOMM Alternatives - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (649 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,407 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews)