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Compare Quadient Inspire and SmartCOMM 
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At a Glance
Market Segments
Mid-Market (66.1% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Quadient Inspire
Star Rating
(122)4.8 out of 5
Market Segments
Mid-Market (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quadient InspireSmartCOMM
Star Rating
(15)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SmartCOMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Quadient Inspire excels in its Multi-user Access and Collaboration feature, scoring 9.8, which allows teams to work seamlessly together on projects. In contrast, SmartCOMM, while still strong, has a slightly lower score of 8.9 in this area, indicating it may not facilitate collaboration as effectively.
- Reviewers mention that Quadient Inspire's Quality of Support is outstanding, with a score of 9.6, highlighting the responsiveness and helpfulness of their support team. SmartCOMM also performs well with a score of 9.8, but users have noted that Quadient's support is more proactive in addressing issues.
- G2 users indicate that Quadient Inspire's Dynamic Segmentation feature, rated at 9.4, provides more robust options for targeting specific customer segments compared to SmartCOMM's score of 8.3. This allows for more tailored communications, which is crucial for effective marketing strategies.
- Users on G2 report that Quadient Inspire's Journey Reporting feature, with a score of 9.7, offers more comprehensive insights into customer interactions, while SmartCOMM's reporting capabilities, although good, are rated lower at 8.5, suggesting less depth in analytics.
- Reviewers mention that SmartCOMM shines in Physical Media capabilities, scoring 9.0, which is essential for businesses that require printed communications. Quadient Inspire, while strong, has a slightly lower score in this area, indicating it may not cater as effectively to physical media needs.
- Users say that Quadient Inspire's Product Direction is highly rated at 9.8, suggesting a clear and positive roadmap for future developments. In contrast, SmartCOMM's score of 8.7 indicates some uncertainty among users regarding its future enhancements.
Pricing
Entry-Level Pricing
Quadient Inspire
No pricing availableSmartCOMM
No pricing availableFree Trial
Quadient Inspire
No trial information availableSmartCOMM
No trial information availableRatings
Meets Requirements
9.4
110
9.5
10
Ease of Use
9.2
113
9.4
9
Ease of Setup
8.6
63
9.4
6
Ease of Admin
8.6
29
8.9
6
Quality of Support
9.5
110
9.8
10
Has the product been a good partner in doing business?
9.3
30
9.2
6
Product Direction (% positive)
9.7
107
8.7
9
Features by Category
Channels
9.1
64
Not enough data
Feature Not Available
Feature Not Available
8.9
66
9.0
5
Design
9.0
71
Not enough data
9.2
71
8.8
7
9.2
71
8.3
7
Feature Not Available
Feature Not Available
9.0
66
8.3
6
Generative AI
9.3
33
Not enough data
9.4
33
Not enough data
Platform Basics
9.4
25
Not enough data
9.2
24
Not enough data
9.5
25
Not enough data
Feature Not Available
Not enough data
9.4
24
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.4
18
Not enough data
9.4
18
Not enough data
Platform Data
9.6
18
Not enough data
9.4
18
Not enough data
9.4
19
Not enough data
9.6
19
Not enough data
Platform Additional Functionality
9.3
19
Not enough data
9.9
19
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Quadient Inspire and SmartCOMM are categorized as Customer Communications Management
Unique Categories
Quadient Inspire is categorized as Customer Journey Mapping and Customer Journey Analytics
SmartCOMM has no unique categories
Reviews
Reviewers' Company Size
Quadient Inspire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartCOMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.1%
Printing
11.9%
Banking
11.9%
Insurance
11.0%
Computer Software
6.8%
Other
20.3%
Insurance
26.7%
Financial Services
26.7%
Banking
13.3%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Other
20.0%
Discussions
What is Quadient Inspire used for?
4 Comments
SK
Quadient Inspire is used for creating, managing, and personalizing customer communications across various channels like print, digital, and mobile.Read more
How often do you upgrade your software, especially around point releases?
1 Comment
RS
We only apply HF's if what is included directly effects our installation\implementation. Otherwise we wait and apply the GA releases. Read more
What does GMC Software stand for?
1 Comment
Official Response from Quadient Inspire
GMC Software is now Quadient Inspire. Quadient Inspire is a customer experience management solution that provides human-centric communication solutions that...Read more
SmartCOMM has no discussions with answers
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