--- title: Smart CRM Online Reviews meta_title: 'Smart CRM Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Smart CRM Online works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Smart CRM Online Reviews **Vendor:** Aequitas InfoTech **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Smart CRM Online Smart CRM Online is a SaaS based Customer Relationship Management software that’s perfect for businesses of all sizes. With its sleek and modern design, Smart CRM not only enhances your professionalism but also boosts your business performance. Smart CRM empowers your team to focus on achieving goals, streamlining processes, and driving success through effective task management. ## Smart CRM Online Pros & Cons **What users like:** - Users value the **responsive and helpful customer support** of Smart CRM Online, enhancing their overall experience. (1 reviews) - Users find **Smart CRM Online easy to use** , enjoying its intuitive interface and seamless integration with other tools. (1 reviews) - Users value the **easy customization** of Smart CRM Online, enhancing their workflow and overall user experience. (1 reviews) - Users value the **easy implementation** of Smart CRM Online, enhancing productivity with a smooth and intuitive setup process. (1 reviews) - Users find the **clean and intuitive navigation** of Smart CRM Online simplifies daily tasks effectively. (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) - Organization Efficiency (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users find the **advanced reporting and automation features lacking** , impacting efficiency and workflow setup time. (1 reviews) - Users note the **limited features** of Smart CRM Online, particularly in reporting and automation compared to competitors. (1 reviews) - Users note a lack of **advanced reporting features** and limited automation options in Smart CRM Online, impacting usability. (1 reviews) - Users find the **setup process time-consuming** , particularly when creating complex workflows on Smart CRM Online. (1 reviews) ## Smart CRM Online Reviews ### 1. Streamlined CRM with Great Usability and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smart CRM Online?** I really appreciate how intuitive the platform is. The interface is clean and easy to navigate, which makes daily tasks much simpler. Implementation was smooth, and their customer support team is responsive and helpful whenever I encounter any issues. I also love how the system integrates with other tools I use, which saves time and avoids duplicating work. Overall, it helps me stay organized and keeps client information accessible and up-to-date. **What do you dislike about Smart CRM Online?** While the platform is robust, I feel there could be more advanced reporting features. Some of the automation options are slightly limited compared to other CRMs I’ve tried, and setting up complex workflows takes time. Additionally, the mobile interface could be a bit more streamlined to match the desktop experience. **What problems is Smart CRM Online solving and how is that benefiting you?** Smart CRM Online has helped me consolidate all client data in one place, reducing errors and lost information. It streamlines communication, tracks interactions efficiently, and allows me to manage tasks and follow-ups without juggling multiple tools. This has saved me time, improved organization, and made collaboration with my team much smoother. - [View Smart CRM Online pricing details and edition comparison](https://www.g2.com/products/smart-crm-online/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+19%3A53%3A51+-0500&secure%5Bsession_id%5D=cec330e1-9019-4736-8826-4ef786b7365d&secure%5Btoken%5D=ee96b42457ab12ca18d697680f0fd69a93c72deb7356a7caa1eacda619ce6d21&format=llm_user) ## Smart CRM Online Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Smart CRM Online Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,173 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,265 reviews)