Smarsh Professional Archive Reviews & Product Details

Its provide fast and efficient way to fulfil the compliance need as well as help to maintain the ethics of data privacy for any organisation , frequently used Review collected by and hosted on G2.com.

Interactive Ui we can expect more , as it is keep on enhancing already , so have no issue as of now Review collected by and hosted on G2.com.

Smarsh Professional Archive provides a robust information of communication channels like mails or any chat platform. We can work easily on surveillance and compliance as required by the regulatory authorities of designated countries. The alerts are ingested on a daily basis in a system and can be picked up by the team and work on them as per individual time convivence. Review collected by and hosted on G2.com.

Sometimes ProArc hangs to load the alerts which affects our daily volumes. The AI feature that is enabled in the system can improve providing more relevant information on the alerts. Review collected by and hosted on G2.com.

Smarsh Professional Archive provides peace of mind by ensuring our firm’s communications are fully captured and stored in compliance with regulatory requirements. The system is reliable and integrates smoothly with email and messaging platforms, which reduces operational risk. I also appreciate that searches return accurate results, which is critical when responding to audits or internal reviews. Review collected by and hosted on G2.com.

The interface feels dated and is not as intuitive as it could be, which slows down everyday use. Some searches take longer than expected, and exporting data isn’t always as seamless as it should be. Customer support is generally responsive, but resolution times can vary depending on the complexity of the issue. Review collected by and hosted on G2.com.

Smarsh is easy to use with lots of features that you can customize to meet your compliance needs. Onboarding and integration was super quick and painless. Any questions have been answered by customer support and have helped us customize our account to best fit our needs. Review collected by and hosted on G2.com.

Sometimes loading can take awhile if I am looking up a large amount of emails but that has never been a serious issue. Review collected by and hosted on G2.com.

The system allows for various ways of locating specific emails should something be needed. Review collected by and hosted on G2.com.

Customer service can be lacking for system issues and they will refer to articles that rarely have the answers to the issue at hand. Review collected by and hosted on G2.com.

it does the work and generates reports sufficient for compliance Review collected by and hosted on G2.com.

not very user friendly interface. some of features are hard to find Review collected by and hosted on G2.com.

Setting Smarsh up was incredibly simple and quick. I'm currently still learning the product but it makes email review for compliance easier.

Support has been very responsive to any questions that I have. Review collected by and hosted on G2.com.

So far my biggest complaint has been some searches seem slow to load. Review collected by and hosted on G2.com.

easy to use UI, lots of features, can archive lots of different platforms Review collected by and hosted on G2.com.

a lot of the features are not easily explained, have to get training to really take advantage Review collected by and hosted on G2.com.

Smarsh and our tech team were able to link up our accounts with very few issues and customer support has been very helpful along the way. Review collected by and hosted on G2.com.

Probably more on user error, but I haven't found a good way to access the email archives without going through Smarsh to provide them. We haven't had a need to as of yet, but communication on how to access was not given on the front end. Review collected by and hosted on G2.com.

Ability to pull archived reports timely. Review collected by and hosted on G2.com.

The setup fees and onboarding process clients usually complain about. Sometimes there are limitations and other service providers offer a more full, in house solutions more than archiving. Review collected by and hosted on G2.com.