1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Smarsh Call Recording & Analytics Discussions](https://www.g2.com/products/smarsh-call-recording-analytics/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_852c4e00abff8f8ca9761a5d7848701d/smarsh-call-recording-analytics.png "Product Avatar Image") ](/products/smarsh-call-recording-analytics/reviews) [ Smarsh Call Recording & Analytics ](/products/smarsh-call-recording-analytics/reviews) 0 ratings Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabilities include: • Compliant capture: AES-256 encryption, tamper-proof secure storage, time-stamped audit logs, compliant call sharing, and legal hold — foundational compliance infrastructure purpose-built for regulated industries. • Contextual redaction: Automatic detection and redaction of PCI DSS, PHI (Protected Health Information), and PII (Personally Identifiable Information) data preserves recordings while eliminating sensitive data exposure — no manual intervention required. • Granular policy control: Per-user, per-department, and per-regulation retention and access policies adapting to FCA, SEC, FINRA, HIPAA, MiFID II (Markets in Financial Instruments Directive II), GDPR, Dodd-Frank, and CCPA obligations. • Multi-tenancy & data sovereignty: Flexible cloud, on-premises, or hybrid deployment with data- residency controls and multi-tenant architecture ideal for enterprise, contact centre, and BPO (Business Process Outsourcing) environments. • Screen Capture or Screen Recording: Full desktop capture synchronised with voice provides complete interaction context — critical for compliance review and quality assurance in regulated and customer-facing roles. • AI conversation intelligence: Automated transcription, sentiment analysis, keyword spotting, topic clustering, and multilingual support scale AI-driven review from random call data sampling to a complete dataset picture — exponentially increasing the intelligence value of every recorded call. • QA automation & dashboards: Automated QA (Quality Assurance) scorecards with customisable evaluation rubrics, agent coaching workflows, full-text search, and out-of-the-box dashboards spanning agent performance, customer experience, and business risk. • Agentic AI: Query the full call library in plain English — compliance summaries, coaching trends, and business insights returned in seconds without a single query to write. Every conversation captured and understood. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success. Show More When users leave Smarsh Call Recording & Analytics reviews, G2 also collects common questions about the day-to-day use of Smarsh Call Recording & Analytics. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Smarsh Call Recording & Analytics Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Smarsh Call Recording & Analytics yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/smarsh-call-recording-analytics/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_852c4e00abff8f8ca9761a5d7848701d/smarsh-call-recording-analytics.png "Product Avatar Image") ### Have you used Smarsh Call Recording & Analytics before? Answer a few questions to help the Smarsh Call Recording & Analytics community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmarsh-call-recording-analytics%2Fdiscuss%3Fsmall_ask%3Dsmarsh-call-recording-analytics) No