# Agentforce Field Service (formerly Salesforce Field Service) vs Skedulo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively manage issues before human intervention is needed. This has significantly improved operational efficiency for many users.
- **Users say** that Skedulo offers a **user-friendly interface** that simplifies scheduling tasks. Reviewers appreciate its auto-optimization tool, which helps streamline job assignments without requiring extensive manual inputs, making it accessible for frontline teams.
- **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction score, indicating that users feel it meets their needs more effectively. Many users highlight its ability to transform business operations and enhance customer service management.
- **Reviewers mention** that while both products are easy to use, Skedulo's integration with tools like Google Calendar is a standout feature, allowing for seamless scheduling and better time management for users who rely on multiple platforms.
- **Users highlight** that Agentforce Field Service provides superior **analytics and reporting** features, which help businesses track performance and make data-driven decisions. This capability is often cited as a key factor in improving overall service delivery.
- **G2 reviewers note** that while Skedulo has a solid support system, Agentforce Field Service's support quality is slightly higher, with users appreciating the responsiveness and effectiveness of their customer service team in resolving issues quickly.



| | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,047 | 422 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (59.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Skedulo

Pros:
- Ease of Use (17 reviews)
- User-Friendly (8 reviews)

Cons:
- Improvement Needed (8 reviews)
- Limitations (5 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.1 (353 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.4 (356 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 7.6 (239 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.0 (205 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.4 (321 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.5 (197 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.5 (349 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Skedulo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Skedulo** | 7.2/10 | 223 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 5.3 (49 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 5.2 (49 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 7.9 (199 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.3 (195 reviews) | 
| **Roles** | 8.6 (278 reviews) | 7.9 (173 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.5 (171 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Location** | Feature Not Available | 8.1 (189 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.3 (172 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.8 (149 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.1 (141 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.3 (95 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 7.6 (165 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.6 (153 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 6.2 (111 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 7.8 (167 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Skedulo** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Skedulo (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Skedulo | 
|---|---|---|
| **Small-Business** | 21.7% | 27.3% | 
| **Mid-Market** | 42.7% | 59.0% | 
| **Enterprise** | 35.5% | 13.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Skedulo

- **Hospital & Health Care:** 20.4%
- **Health, Wellness and Fitness:** 10.7%
- **Construction:** 7.4%
- **Real Estate:** 5.0%
- **Consumer Services:** 4.5%
- **Education Management:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Facilities Services:** 3.3%
- **Medical Practice:** 3.1%
- **Telecommunications:** 2.4%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Skedulo

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Skedulo

- Title: [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The difference between mobile workforce management and field service management comes down to this question: Are you trying to optimize factors of your..."
- Title: [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) — 1 comment, 1 upvote
  > **Top comment:** "Call representative "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-skedulo)