1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) 4. [Simply Contact Discussions](https://www.g2.com/products/simply-contact/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_790ee4aef261ed871b365bd305c0c2a7/17faa802-181b-4695-a748-5256467a661e.png "Product Avatar Image") ](/products/simply-contact/reviews) [ Simply Contact ](/products/simply-contact/reviews) (15)4.8/5 Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations that combine industry-trained multilingual teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 850+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages. ๐‡๐จ๐ฐ ๐ฐ๐ž ๐ฐ๐จ๐ซ๐ค Every engagement starts with understanding how the client's support operation actually runs: customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it moves specific metrics. We don't offer a fixed set of services. Each setup is scoped around the client's product, industry context, and risk profile. ๐€๐ˆ ๐œ๐š๐ฉ๐š๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ Our AI solutions are developed and maintained in-house. They include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations. We deploy them based on what each operation actually needsโ€”the focus is always on outcomes, not tooling for its own sake. ๐“๐ž๐š๐ฆ ๐š๐ง๐ ๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ All agents hold a bachelor's degree or higher and are hired for cultural and linguistic alignment with Western markets. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where industry expertise matters, we embed it directly into delivery: on our Ditto Music project, for example, 85% of agents are practicing musicians. ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐Ÿ๐จ๐œ๐ฎ๐ฌ Simply Contact works across industries where support quality directly affects revenue, compliance, and brand trust: aviation and travel, fintech and banking, retail and ecommerce, healthcare, SaaS, and mobility. Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. ๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐š๐ง๐ ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. Simply Contact holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA. Show More When users leave Simply Contact reviews, G2 also collects common questions about the day-to-day use of Simply Contact. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 86.0 Nps Score ### All Simply Contact Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Simply Contact yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/simply-contact/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/ac1a03fc2ce319bbe803c4c03810c60c/simply-contact.svg "Product Avatar Image") ### Have you used Simply Contact before? Answer a few questions to help the Simply Contact community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsimply-contact%2Fdiscuss%3Fsmall_ask%3Dsimply-contact) No