Showpass Reviews & Product Details

Showpass is a global leader in event technology, offering ticketing, distribution, and discovery solutions to over 30,000+ event organizers worldwide. Our platform streamlines large-scale events by leveraging cutting-edge technology, custom-built solutions, and a world-class support team. Showpass excels in managing complex events, serving large organizations, and supporting high-volume attractions, proudly catering to millions of customers.

Seller

Showpass

Discussions

Showpass Community

Languages Supported

English, French

Solution Type

Best-of-Breed

Overview by

Stephanie Ross

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Cvent Event Marketing & Management

4.3/5(2,415)

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User Insights

Average based on 43 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/12/2022

"Great ticketing and event management platform, however, more polishing to the UX would be welcomed"

4/5

What do you like best about Showpass?

Quick and responsive support team, open to feedback, good local Calgary alternative to other platforms such as Eventbrite, good Facebook integration and event statistics. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Order form can be more robust, with a summary/blurb at the top of the form to allow for disclaimer on the collection of information. UX design is still not attractive, modern and clean. Review collected by and hosted on G2.com.

Recommendations to others considering Showpass:

It's a more concert-focused platform but works well with basic event registration management. Review collected by and hosted on G2.com.

What problems is Showpass solving and how is that benefiting you?

Registration and ticketing for public and private events. So far, only free events are hosted using Showpass and the process has been seamless from selling tickets to checking in attendees. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thanks for your honest feedback, we really appreciate it! We're constantly working to improve our platform and your comments will help us do just that. Our team is always open to feedback so please don't hesitate to reach out if you have any other ideas or suggestions.

Thanks again for using Showpass!

Verified User in Fine Art

Enterprise (> 1000 emp.)

5/9/2022

"Great for booking tickets"

5/5

What do you like best about Showpass?

Easy to purchase and manage tickets for a variety of events. One of my events I purchased tickets for was canceled and everything was managed through Showpass. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

I didn't have any negative experiences when dealing with Showpass. When my energy was canceled, they offered a refund right through Showpass which made things easy. Review collected by and hosted on G2.com.

Recommendations to others considering Showpass:

I recommend others to use this platform to purchase tickets for any events they are interested in. Review collected by and hosted on G2.com.

What problems is Showpass solving and how is that benefiting you?

Showpass solved the issue of the canceled event and managed the refund and re purchasing tickets once the event was rescheduled. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thank you for your kind words, we're glad to have been a part of your event experience and that we could make the refund process smooth!

Verified User in Events Services

Small-Business (50 or fewer emp.)

5/10/2022

"Showpass is organizer friendly and easy to follow"

3.5/5

What do you like best about Showpass?

Showpass has a lot of great features to make the platform easy to use for the organizer and clients purchasing tickets. The constant upgrades and improvement in the program is great. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Having multiple organizations makes it more of a challenge to use to cross-promote and compare reports. Having events run more than a weekend makes it challenging to store and gather information. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thanks for your feedback! Upgrades and improvements are released regularly, and our team just launched new reporting features for organizers!

Our hands-on Client Success team is available to walk through reporting and managing multiple organizations with you so we can find some solutions to make the process simpler. Don't hesitate to reach out to clients@showpass.com and our team would be more than happy to help you out!

Matt D.

Assistant General Manager

Small-Business (50 or fewer emp.)

5/6/2022

"Excellent Service For Our Club"

5/5

What do you like best about Showpass?

Gives our fans another option to make quick, user friendly purchases for tickets. Gets them out of ticket lines and to their seats faster and easier Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Pay outs happen on Mondays, our primary home games are Thursdays so there is some delay in accounting Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thank you for your review, Matt! We're glad to hear that your guests are enjoying the convenience and ease of Showpass. We appreciate your feedback about the payouts and we will pass this information along to our team. Thank you again for your support!

Beau S.

Audio Visual Technician

Small-Business (50 or fewer emp.)

5/4/2022

"Wonderful overall! Makes running events a breeze"

5/5

What do you like best about Showpass?

Showpass integrations are really helpful when promoting on Facebook Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Payment reconciliation takes a week and other payments processing platforms are significantly faster Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Hi Beau, thanks for the review of Showpass! We're glad you're finding our product helpful.

Payouts are typically the first Monday following an event so this can depend on the day of week the event was held. Payment reconciliation is something we're constantly looking to improve so if you have any further feedback in this area, please do not hesitate to reach out to us directly at clients@showpass.com!

Jeremy P.

Film director

Small-Business (50 or fewer emp.)

5/16/2022

"Better than Ticketmaster"

5/5

What do you like best about Showpass?

Ease of use. My local venues and event coordinators use it. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

nothing so far. It works great for my needs Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thanks for the review, Jeremy! We understand the frustrations with Ticketmaster and we're so glad that you've found a better solution in Showpass. We appreciate your support!

Derrick L.

Disabilities Services Worker

Small-Business (50 or fewer emp.)

5/9/2022

"Showpass is great, I recommend it !"

5/5

What do you like best about Showpass?

The app is easy to follow. The sign in process is simple. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Sometimes signing in will take a long time. I have to switch between many accounts to sign in. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Hi Derrick, thanks for your review of Showpass! We're glad you find the app easy to follow and that signing in is simple for you. We'll continue working hard to make the sign-in process as quick and easy as possible. Thanks again for using Showpass!

Alireza N.

SDL Project Manager

Small-Business (50 or fewer emp.)

5/10/2022

"The app UI is so outdated and not appealing."

2.5/5

What do you like best about Showpass?

It's simple to use and you don't need to print tickets anymore Review collected by and hosted on G2.com.

What do you dislike about Showpass?

The app's user interface is so outdated and not appealing and it needs an overhaul Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thank you for your feedback Alireza. We're constantly working to improve the Showpass experience and we appreciate your input. We have recently brought on more developers to assist in a complete refresh of the Showpass app! We also have a software release for app upgrade being released very soon. Many changes coming!

Wryan Colin C.

Membership Manager

Small-Business (50 or fewer emp.)

5/9/2022

"Overall experience"

3/5

What do you like best about Showpass?

Simple and easy to use. It is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

Not enough marketing. Showpass is not the first place I would think of to find upcoming events. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Hi Wryan, thanks for your review of Showpass. We're glad you find our product simple and easy to use!

We appreciate your feedback and will pass it along to our growing marketing team!

Sheldon B.

Contributing Writer

Small-Business (50 or fewer emp.)

5/4/2022

"Show pass an excellent way to ticket your event"

5/5

What do you like best about Showpass?

Super easy & flexible interface to sell digital tickets. Review collected by and hosted on G2.com.

What do you dislike about Showpass?

No way to order psychical tickets for events. Review collected by and hosted on G2.com.

Response from Stephanie Ross of Showpass

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Thank you for choosing Showpass, Sheldon! We're glad to hear that you've had a positive experience! We do offer physical tickets upon request, for further details please contact our support team at clients@showpass.com.