It is always a pleasure working with their team, who do everything they can to find the best way to answer our needs whenever we reach out to them. The problem-solving tools (Ishikawa and 5 Whys) — built-in, dynamic and easy to use — were quickly adopted by everyone to trace root cause analysis. The links between problems, causes and actions ensure that our problem-solving processes are clearly understood and make it easier to share best practices. The tool's complete customization allows us to adapt our dashboards quickly and intuitively to any use case. Each team builds its own view with its own indicators, at its own level: the operator monitors their line, the shop floor manager their area, and the management the entire site — all without duplicate data entry. Data flows up automatically, and information flows down just as easily. Our action plans are managed there on a daily basis, with the ability to escalate quickly, without any loss of information or time. The tool is simple, and adoption was very fast regardless of each person's level of computer literacy. The ability to create your own problem-solving modules also makes it possible to match any company's standards (8D, A3, DMAIC, etc.). Review collected by and hosted on G2.com.
KPIs help us focus on what matters most and meet the needs of day-to-day performance management. However, they are not yet flexible enough to allow us to delve deeper into our analysis and create all the metrics we would like. Since this feature is constantly evolving, we hope to have the necessary settings available soon. Review collected by and hosted on G2.com.