MasterControl Manufacturing Excellence Reviews & Product Details

This platform made our transition to digital records seamless. We quickly saw the benefits after implementation. Supporting the system and creating new Record Templates has also been straightforward.

We've been happy with the time savings and productivity boost. It has especially been impactful during the Quality Assurance review process. Like most life science companies, we hold our product to a very high quality standard, and MasterControl eBR has been great for us. Review collected by and hosted on G2.com.

The platform feels quite rigid at the moment. It would be helpful to have greater flexibility to configure more advanced workflows. Setting up the platform can be tedious and demands strong organizational skills. Review collected by and hosted on G2.com.

MasterControl has greatly improved our efficiency as an organization. The paper process was incredibly time consuming and opaque but with eBRs we can issue new records in record time. The visibility into the data and being able to look into what has been done when has been a great help. No more digging through off-site storage to find a specific record from years ago. We can all access what we need online. Review collected by and hosted on G2.com.

It can be difficult to find the proper view when opening a record. It defaults to sections I do not need and has to reset after opening a useful section. Review collected by and hosted on G2.com.

I like how everything is tied together. It makes searching for specifics much easier. This is adding efficiency and remove excess paper waste. The customer support is excellent. The number of features is excellent. Review collected by and hosted on G2.com.

The initial set ups and trial runs are very time consuming. This seems to be improving on it's own as it evolves. It may help to have more education prior to going "live" with the people who need to set it up. The extra add ons can be expensive. Review collected by and hosted on G2.com.

I appreciate how simple it is to create templates, as well as how easy it is to duplicate and modify them when needed. I also find the global elements templates particularly useful. Review collected by and hosted on G2.com.

Maintaining the Master Template library can be challenging, especially when it comes to tasks like renaming or deleting templates. Additionally, the fact that it exists as a separate portal from Qx adds to the complexity. Review collected by and hosted on G2.com.

I find it very helpful in keeping documents and training organized and easy to find as I use this on a daily basis it is nice to have things easily accessible. The ease of use in creating new trainings for our workplace is super helpful and it allows us to quickly get out trainings to our teams.

I also like the ability to collaborate on documents within Master Control allowing our team to easily update our processes.

I also like that the customer service is easy to work with and are willing to get things fixed as quickly as possible when we are having issues. Review collected by and hosted on G2.com.

I find it difficult at times to be able to search for a document if I don't know the exact title or document number or what specific key words will get me to what I want. Review collected by and hosted on G2.com.

The seamless integration of the MasterControl Mx platform with the other pre-existing MC modules (predominantly those within the Qx / quality management system space) for all-round regulatory compliance. Review collected by and hosted on G2.com.

At present there are no features that are particularly troublesome with the Mx platform Review collected by and hosted on G2.com.

I love how connected the MasterControl family and customers are Review collected by and hosted on G2.com.

There is a lot to learn and the academy doesn't always line up Review collected by and hosted on G2.com.

What I appreciate most about MX is its automation, which makes the process paperless, easy to track, and quick to build. Review collected by and hosted on G2.com.

What I find most frustrating about MX is that if you enter the lot number incorrectly by mistake, there’s no way to correct it afterward. Review collected by and hosted on G2.com.

One of the standout features of Mx is its user-friendly interface. Our end users find it fantastic to be able to execute tasks easily, benefit from automated calculations, complete sign-offs, and access data projections with such simplicity. Review collected by and hosted on G2.com.

While there are still some features missing, one particular function I wish were available is cascading calculation. Specifically, I would like to be able to subtract a numerical value from a dynamically captured value. Review collected by and hosted on G2.com.

Training checks are run on production records to ensure the user accessing the record are properly trained on the procedure. Review collected by and hosted on G2.com.

Insights data refresh for Mx is around 2 hrs, real time data or a shorter refresh would be beneficial. Looking forward to seeing this implemented in the future Review collected by and hosted on G2.com.