The simplicity of shipping across dozens of carriers with different accounts in real time, it provides an easy way for us to quickly monitor which accounts are used the most and the fact that we can export our orders is also life saving, for tax reasons and so on. User experience could sometimes be better but overall the only issue we've seen is the occasional experience swapping to the old/new one due to us being logged on 4 different computers at once. Review collected by and hosted on G2.com.

The fact that some orders are not being shown on the new experience but perfectly seen on the old experience. Both are being searched exactly the same with the full order name. Review collected by and hosted on G2.com.

I love the ease of use of ShippyPro, the support, and the ability to manage the entire world from a single dashboard. It's important to have a unified dashboard to immediately understand and manage, modify, and change all the various couriers with a single click. Additionally, the initial setup was very simple, with a step-by-step guide and clear manuals, making the start very easy. Review collected by and hosted on G2.com.

I feel that the support could be faster and more responsive, and it should integrate better with ServiceNow, changing the assignment group and various steps once something has changed. Review collected by and hosted on G2.com.

ShippyPro has significantly streamlined our shipping operations. The multi-carrier integration is excellent — we can compare rates and select the best option in just a few clicks. The label generation is fast and accurate, and the tracking features keep both our team and our customers informed in real time. The interface is intuitive and easy to navigate, even for users who are not particularly tech-savvy. Overall, it has saved us a considerable amount of time and reduced manual errors in our fulfillment process. Review collected by and hosted on G2.com.

There is not much to dislike honestly. Occasionally the interface can feel slightly slow when loading large shipment histories, but it is a minor inconvenience that does not impact the overall experience. Customer support response times could be slightly faster, but the quality of assistance provided is always helpful and professional. Review collected by and hosted on G2.com.

I like the Back-office portal and the multitude of couriers integrated into ShippyPro. I appreciate how it standardizes the integration with different couriers, significantly reducing the time to market in very different countries and allowing us to reduce our technological costs. I find the dashboard an excellent tool for monitoring and managing the various shipments. Review collected by and hosted on G2.com.

I would need more proactive maintenance for the mapping of shipment status tracking. Review collected by and hosted on G2.com.

The ability to perform numerous integrations with various channels that are hard to find on other platforms. Review collected by and hosted on G2.com.

It often seems a bit slow between pages and less intuitive compared to other similar platforms I've used. Review collected by and hosted on G2.com.

I really like the ShippyPro tracking dashboard, especially now that it is integrated with Zendesk. It's really useful to immediately see if a ticket has already been opened without having to enter Zendesk, and to have a clear overview of critical shipments. The automation rules also reduce manual work and simplify daily management. They are also very available and quick to respond to questions or tickets. Review collected by and hosted on G2.com.

I encountered some initial difficulties with the automation rules, particularly the one related to the empty phone number, which doesn't seem to work as it should. Review collected by and hosted on G2.com.

The interface is easy to use, and the support is helpful.

Furthermore, the API calls are easy to understand Review collected by and hosted on G2.com.

Sometimes is slow, specially when there are a lot of shipments to load Review collected by and hosted on G2.com.

Having in one place all our couriers, and being able to choose the right one for each specific shipping Review collected by and hosted on G2.com.

Nothing to complain about according to my experience Review collected by and hosted on G2.com.

What stood out most during our evaluation was the intuitive interface, along with the broad selection of carrier integrations available. The onboarding team was responsive and offered clear guidance at each step, which made the initial setup feel straightforward and manageable. We also appreciated the platform’s emphasis on simplifying international shipping from a single dashboard, keeping everything centralized and easy to navigate. Review collected by and hosted on G2.com.

So far, we haven’t identified any major drawbacks. The main challenge is that the platform includes a lot of features, which can create a learning curve during the initial setup. Having more guided resources, along with AI-powered onboarding recommendations, would help make the first-time experience even smoother. Review collected by and hosted on G2.com.

Flexibility, problem-solving skills, and speed. Review collected by and hosted on G2.com.

It is an intermediary between 2 companies, in some cases when there are problems, the resolution takes longer because it is not immediately clear where the error is. Review collected by and hosted on G2.com.