ShipJunction is the best SaaS company I’ve ever worked with. Their team responds quickly, provides clear answers, and resolves any issues we run into without delay. The platform is easy to use, fits seamlessly into our fulfillment and shipping workflow, and offers reliable integrations with the tools we rely on every day. Overall, both the software and the customer support have been truly exceptional. I highly recommend it. Review collected by and hosted on G2.com.

Honestly, there isn’t really anything I dislike about the platform. Like with anything new, when you first start using it you just have to work through the learning curve, and then it becomes much easier to navigate. Review collected by and hosted on G2.com.

We've been working with ShipJunction for over a decade, and I can say without hesitation that it's been a seamless pleasure from the start. The platform is fluid, intuitive, and incredibly easy to use. Backend changes that might require a developer—or at the very least, internal staff intervention—with other systems can be done quickly and easily within ShipJunction. It’s built to empower operators, not burden them.

What truly sets ShipJunction apart, though, is their service. The attention to detail, speed of response, and level of communication are second to none. More often than not, any potential issues are already being addressed before I even have a chance to pick up the phone. Their team has guided us through multiple integrations and complex migrations with absolute precision.

We’ve made it clear to every major partner and platform in our space: if you can’t integrate with ShipJunction, we’re not interested. It's a non-negotiable part of our tech stack—and we have no intention of ever leaving them.

I don’t have a single negative thing to say. ShipJunction continues to exceed expectations, and I can't recommend them highly enough Review collected by and hosted on G2.com.

Honestly, nothing. If anything, my only complaint is that more people don’t know about ShipJunction. This platform deserves to be the biggest name in shipping—more businesses need to discover what they’re missing. Review collected by and hosted on G2.com.

The Shipjunction team is amazing. Joe and his crew were able to take a disruptive multiplex label design and integrate our requirements into their systems and give us an entire pick/pack/ship platform to deliver our products to our customers with complete visibility and ease of use. Our label design specifications were extremely complicated and changed frequently according to vendor requirements and Shipjunction never flinched. We went from struggling to manage an ever increasing sales volume to being able to build onto a solid foundation and adapt and thrive with millions of boxes shipped. As our ecommerce division has adapted over the years Shipjunction has been the perfect partner, a true part of our team and our success over the last 10+ years. We use Shipjunction daily at all of our production facilities throughout the United States and we rely on Joe and his team and know we can depend on them to continue to help us as we keep growing. Review collected by and hosted on G2.com.

Nothing. From our initial engagement 10+ years ago to where we are now, Shipjunction has not let us down once. Their platforms are reliable, their systems are fast and their support is responsive. I have no bad things to say about SJ and that is not normal for me as I deal with dozens and dozens of technology vendors throughout our environment, from software development to infrastructure and facility management. If there was a bug or a glitch which must be expected with software and systems, communication was always honest and open and resolution was quick and we always worked as a team, with positivity and respect. Review collected by and hosted on G2.com.

ShipJunction made scaling our ecommerce brands easy with outstanding support and communication. Review collected by and hosted on G2.com.

The platform has a lot of powerful features, so it takes a bit of time to fully understand everything. Overall my experience has been very positive. Review collected by and hosted on G2.com.

Outstanding Support and Seamless Customization - ShipJunction has been a game-changer for our shipping workflow. Their customer support is truly top-notch—fast, knowledgeable, and proactive. We had several complex, custom requirements, and they not only handled them with ease, but actually improved upon our original ideas. Integration was smooth, and the time savings have been significant. If you’re looking for a shipping partner that feels like an extension of your own team, look no further. Review collected by and hosted on G2.com.

They don't have t-shirts. Okay, seriously, like any robust platform, there’s a learning curve at the beginning—especially when setting up custom workflows—but their support team made that process smooth. Occasionally, we’ll run into something unique to our business model, but they’re quick to respond and always willing to dig in and find a solution. Review collected by and hosted on G2.com.

The most helpful aspect of ShipJunction is their customization and adaptability, particularly their ability to tailor the platform to your unique eCommerce needs and provide daily adjustments to shipping parameters during high-volume Q4 periods. This flexibility ensured maximized output without disappointing customers, setting them apart as a true partner in streamlining your shipping processes Review collected by and hosted on G2.com.

The only thing I disliked about ShipJunction was the old user interface which has been completely updated and is now much better. Review collected by and hosted on G2.com.

Seamless integration with NetSuite that is reliable and updates Item Fulfillment Records very quickly. Flexible with GS1 and Pack Manifest customizations. Reliable integration with FedEx, UPS, USPS carrier APls. Flexible third-party and collect billing. Customizable shipping rules. Fast pack-verify. Fast label printing. Flexible LTL shipping. Great customer service. Review collected by and hosted on G2.com.

It's so feature-rich and customizable, that keeping track of how everything works can be challenging, but ShipJunction has very good documentation and their customer support will answer questions politely and quickly. Review collected by and hosted on G2.com.

- Ease of use

- Rate shopping and transit time business rules

- Easily customized to meet our specific needs

- Great customer support

- Flexible integration with existing systems Review collected by and hosted on G2.com.

- Although it has saved us a lot of money on shipping, the cost is high Review collected by and hosted on G2.com.

We enjoy the ease of use of ShipJunction and their rapid response when a support ticket is opened. Review collected by and hosted on G2.com.

Periodically, ShipJunction will go offline due to external factors not necessarily in their control. Thankfully, their support is quick to get us up and running. Review collected by and hosted on G2.com.

it consistently works, day to day as well as during peak shipping cycles, very stable solution that meets our different requirements for us across multiple facilities Review collected by and hosted on G2.com.

no negatives, strong all around solution involving software, platforms, integrations and support Review collected by and hosted on G2.com.