ShiftCare is a very intuitive app that allows us to easily manage both our support workers and our clients. The online customer support is fantastic, the team is always able to answer our questions and assist with issues that we may be having. We use shiftcare on an almost hourly basis, and the ease of use allows us to create new clients, and make changes to shifts incredibly easy. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

We have had no issues using shiftcare as our rostering software. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thank you for your review! We're thrilled to hear that you find ShiftCare intuitive and easy to use for managing support workers and clients. Our customer support team is dedicated to providing excellent service, and we're glad to hear they've been able to assist you effectively.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/9/2024

"ShiftCare is very helpful"

4.5/5

What do you like best about ShiftCare?

Efficient customer chat support and easy to use. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Could use more improvements especially in the new Forms feature. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thanks for your review, we're glad you find it helpful!

Leah M.

Operations Mananger

Small-Business (50 or fewer emp.)

6/25/2024

"Shift care has helped our organisation streamline its operations"

4.5/5

What do you like best about ShiftCare?

Easy to use platform

Great app

Simple payroll and invoicing

Good onboarding

Excellent customer service Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

incident management system is getting better but needs improvement.

Cant upload documents to emails Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Leah, thank you for your review, we're happy to hear you enjoy the ShiftCare App!

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

1/23/2024

"Shiftcare saved us"

4.5/5

What do you like best about ShiftCare?

We changed software after 4 years of agony with another product. It was easy to set up, user friendly support pages and real human help when you really need it. My favourite part of shiftcare now is the integration with the app. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

We integrate the invoices into Xero and when we import it gives them a long number. I wish we could integrate Xero invoice numbering system to make importing invoices easier. I also wish we could upload PDF copies of documents into client communications. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Rostering contractors Allowing offsite workers to communicate and manage their participants' information as well as communication and notes summaries Invoicing and payments for NDIS Updating NDIS prices seamlessly Improved data collection Compliance management for staff and clients Assists us to run a virtual office Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thank you for sharing your positive experience with ShiftCare! We're glad to hear that the software has been easy to set up and user-friendly. We appreciate your feedback about integrating invoices into Xero and uploading PDF copies of documents, and we will certainly take this into consideration for future improvements.

Aiden P.

Disability support worker

Small-Business (50 or fewer emp.)

5/30/2024

"Easy to navigate and use"

5/5

What do you like best about ShiftCare?

Easy rostering system makes it a dream to change shifts at a moments notice Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Not supporting of all price guides on the NDIS Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Aiden, thank you for your review and positive feedback on our easy rostering system!

Melissa S.

Owner

Small-Business (50 or fewer emp.)

12/1/2023

"Best experience!"

5/5

What do you like best about ShiftCare?

Their customer service, their reasonable price, their software ease of use, the ease of implementation, the number of features, the ease of integration...it is all perfect! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I do not have any complaints! Any requests I have made, they have immediately worked on! Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Since transferring to Shiftcare, I have caregivers leaving notes without me having to hound them like we did with the old software! I am also saving a large amount of money monthly! Lastly, the customer service is so wonderful that I do not even dread reaching out for the few questions that I have had, which is a welcomed change! Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Melissa! We are glad to hear that ShiftCare has had a positive impact on your caregiving experience. It's great to know that our software has made it easier for caregivers to leave notes and that you have found our customer service to be helpful, they are a great team.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/5/2024

"Shiftcare"

4/5

What do you like best about ShiftCare?

Shift care has made it really easy for us to navigate our new business. The app is super easy to use. Sh Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I dislike the fact that there is limited space to upload documents for clients Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hello! Thank you for your review.

Danielle M.

Chief Nursing Officer

Small-Business (50 or fewer emp.)

9/25/2023

"ShiftCare is a great software system!"

4.5/5

What do you like best about ShiftCare?

The system and the mobile app are very user friendly! Easy to onboard my nurses to the system as well! The customer service is great as well. Matt was wonderful when we were onboarding our company with this system! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

At this time I do not have any issues with ShiftCare! Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

I have a private home care company that specializes in post-cosmetic surgery patients. ShiftCare was able to give us a platform to input and keep track of our clients electronically, input nursing staff HR files, document and communicate patient care, and track nursing staff clock-in and out via an app. Overall, this app gives me everything I need currently for my growing business! Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Danielle, thank you for your positive feedback! We're glad to hear that you find ShiftCare user-friendly and that our customer service team, especially Matt, was able to assist you during the on-boarding process.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

1/27/2024

"ShiftCare Success!"

5/5

What do you like best about ShiftCare?

ShiftCare is a very functional platform that's very user friendly - and support is on hand if and when need and fantastic. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I haven't had time yet to probably explore its full features - my downside not ShiftCare! Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hello! Thank you for your positive review. We're glad to hear that you find ShiftCare user-friendly, and have had a positive experience with our amazing support support team, they're always happy to help!

Aleesha E.

Operations Manager

Small-Business (50 or fewer emp.)

11/22/2023

"Best Platform for Managing Support Workers"

5/5

What do you like best about ShiftCare?

Its affordable, heaps of support, user functionality is amazing, team can be up and running within a day! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Nothing to report at all. Myself and the team love it! Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Aleesha. Thank you for the positive review! We're glad to hear that you and your team love using ShiftCare, and that you find our software user-friendly!