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SessionStack Reviews & Product Details

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

Seller

SessionStack

Languages Supported

English

Product Description

SessionStack is an AI-enhanced analytics platform for decision makers focused on revenue. It allows e-commerce businesses to understand their customers better and boost their conversion rate optimization efforts without wasting precious resources.

Overview by

Stan Padarev

Pricing

Pricing provided by SessionStack.

Custom

Per Year

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SessionStack Media

SessionStack Demo - SessionStackAI digests all your session data into actionable tips

With the help of our own proprietary machine learning model, we adopt an entirely new approach to data – instead of giving you thousands of sessions and dashboards to stare at, we give you actionable UX tactics to help you optimize conversion rates.

SessionStack Demo - From a single summary to a whole segment: summaries that solve customer issues

Analyzing a single session is not enough. We analyze entire segments and give you insights about common and uncommon (but valuable) behaviors. This helps you create more personalized experiences, as well as targeted marketing and sales campaigns.

SessionStack Demo - A new approach to conversion funnels

SessionStackAI analyzes interactions leading up to conversions, such as form submissions or adds to cart. It can also highlight unexpected areas where you can optimize your website to increase conversion rates.

SessionStack Demo - Error monitoring on a whole new level

SessionStackAI detects and flags errors or issues that customers encounter during their sessions, such as broken links, form submission errors, or JavaScript errors. SessionStackAI can also flag sessions with unusual or unexpected behaviors, allowing you to investigate potential issues or fraudu...

SessionStack Reviews (67)

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Oggy S.

Director Of Partnerships

Small-Business (50 or fewer emp.)

10/21/2022

"Lightweight and very easy to configure"

5/5

What do you like best about SessionStack?

Sessionstack's library is very lightweight and performance-optimized, and as a result, it does not affect the host app's performance or user experience. The installation and configuration process is very intuitive and simple. This tool provides very valuable insights and the session replay feature is a great bonus. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The trial period is too short. Two weeks is not enough to see the full potential of the insights. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Hi Oggy,

Thank you for this amazing review! It's a great honour to hear that you are so happy with our platform. I just wanted to inform you that we have just introduced our free forever plan that is the most generous on the market in terms of features and functionalities.

Warm regards,

Stan

Ikonom F.

Product Manager

Small-Business (50 or fewer emp.)

10/19/2022

"My recommended choice for customer experience deep dive"

5/5

What do you like best about SessionStack?

What I like about SessionStack is the session recording feature. It allowed me to tackle specific customer complaints better. Moreover, it is an excellent inspiration for UX improvements. It is also significant that you can hide user-sensitive data from the replay videos so that we can keep users' privacy. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I used it for the sole purpose of product support and gathering UX improvement suggestions. Adding abilities for user segmentation would be helpful. These will allow us to qualify the collected feedback quickly. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Hi Ikonom,

Thank you for your great feedback. It makes us really proud that people like you find our platform so useful!

Your suggestions regarding the user segmentation make perfect sense and I'll make sure to pass these on to our product managers.

All the best,

Stan

Anton D.

Marketing Consultant

Small-Business (50 or fewer emp.)

10/25/2022

"Session Replays at its finest"

5/5

What do you like best about SessionStack?

SessionStack’s player is very powerful and yet lightweight. There’s the ability to quickly find a specific moment that interest you even in the longest sessions. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I miss the ability to add passive users to our account Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Hi Anton,

This is a fantastic review - thank you so much for taking your time and letting us know how SessionStack helps you and your team. Regarding the passive user seats, someone from our CS team will get in touch with you shortly.

Warm regards,

Stan

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/19/2022

"Fast and efficient way to identify and resolve bugs"

5/5

What do you like best about SessionStack?

Thanks to this tool, I have a much easier time reproducing, validating, and resolving an issue or bug, especially if a session link is attached to a ticket. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

10000 sessions aren’t enough and 20000 are too much for us. We’d like to have something around 15K sessions. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thanks for your fantastic review! We highly appreciate your time to give use your feedback. Regarding your request about getting more sessions, someone from our customer success team will get in touch with your shortly.

Thanks for your help!

Stan

Radoslav Y.

Consultant

Small-Business (50 or fewer emp.)

11/2/2022

"We use this on a daily basis for our support"

5/5

What do you like best about SessionStack?

Our support agents use the tool to view the user’s experience as they’re browsing and quickly figure out why they could not complete a task. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

A Zoho Desk integration will be very useful for us Review collected by and hosted on G2.com.

Response from Rafi Shahugyan of SessionStack

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Thank you for your feedback, Radoslav.

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

10/25/2022

"True Magic"

5/5

What do you like best about SessionStack?

I was recently introduced to the session replay technology and couldn't believe my eyes when I saw what SessionStack was capable of... for me, as a non-tech guy this a true Magic. You can watch all of your user sessions just as watching a youtube video.... unbelievable. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Can't think of anything, the tools is just impressive. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thank you - we literally feel flattered by your review!

All the best,

Stan

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/28/2022

"Great tool for reviewing website bugs and opportunities for design improvement"

4/5

What do you like best about SessionStack?

The ability to review what our clients exactly did on the website in order to see how we can improve the design / eliminate confusion. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

It would be nice to have more detailed content about the user, and to set our timezone for the business so we can easily see who did what / when without having to figure out what timezone it recorded it in. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thank you for your review - it really means a lot to us!

I already spoke with our product manager about your feedback regarding the user profile and the timezone settings and someone from our team will get back to you with some updates soon. Thanks a mil for taking your time and helping us to improve our platform.

All the best,

Stan

Verified User in Construction

Mid-Market (51-1000 emp.)

11/2/2022

"Great tool to optimize your user journey"

5/5

What do you like best about SessionStack?

We can now replay all sessions of our users and see exactly what they have done and saw. Sharing a specific moment with all of my colleagues is no brainer now. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The tool does a great job with web sessions, but having the ability to also record sessions from our mobile app would be great. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thanks for your fantastic review! It's really great to hear that you're finding our platform useful and it is helping you to improve your bottom line.

I wanted to inform you that we are working on improving our mobile story at the moment and that has the highest priority for our product team. Someone from our CS team will get in touch with you with more details shortly.

All the best,

Stan

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/16/2022

"New generation of digital analytics tool"

5/5

What do you like best about SessionStack?

The tool visualises what gets the individual attention of our users, where they go, and how they interact with our product, providing answers to all of the “why” questions behind the "what". Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

NEeds a bit of configuration to integrate with MixPanel out of the box Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thank you for this amazing review! The whole SessionStack team is happy that you are making good use of our platform. I have passed on your feedback about the MixPanel integration to our product team and we will inform you about progress on that end soon.

Thanks for your support and loyalty,

Stan

Verified User in Market Research

Mid-Market (51-1000 emp.)

11/16/2022

"Next level of Digital Analytics"

5/5

What do you like best about SessionStack?

SessionStack automatically identifies the friction and where it occurred in an application, segments all users that experienced that friction, and quantifies the loss in conversion and revenue. Next level for us! Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

It would be great to have passive user seats as well. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

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Thank you for taking your time to submit this review! We are extremely happy to hear that your platform is adding so much value to your organization.

Regarding your request about the passive user seats, someone from our sales team will get in touch with you shortly.

Thanks,

Stan