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SessionStack Reviews & Product Details

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

Seller

SessionStack

Discussions

SessionStack Community

Languages Supported

English

Overview by

Stan Padarev

Pricing

Pricing provided by SessionStack.

Custom

Per Year

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SessionStack Media

SessionStack Demo - SessionStackAI digests all your session data into actionable tips

With the help of our own proprietary machine learning model, we adopt an entirely new approach to data – instead of giving you thousands of sessions and dashboards to stare at, we give you actionable UX tactics to help you optimize conversion rates.

SessionStack Demo - From a single summary to a whole segment: summaries that solve customer issues

Analyzing a single session is not enough. We analyze entire segments and give you insights about common and uncommon (but valuable) behaviors. This helps you create more personalized experiences, as well as targeted marketing and sales campaigns.

SessionStack Demo - A new approach to conversion funnels

SessionStackAI analyzes interactions leading up to conversions, such as form submissions or adds to cart. It can also highlight unexpected areas where you can optimize your website to increase conversion rates.

SessionStack Demo - Error monitoring on a whole new level

SessionStackAI detects and flags errors or issues that customers encounter during their sessions, such as broken links, form submission errors, or JavaScript errors. SessionStackAI can also flag sessions with unusual or unexpected behaviors, allowing you to investigate potential issues or fraudu...

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Emmy S.

Small-Business (50 or fewer emp.)

2/6/2023

"Great experience so far"

5/5

What do you like best about SessionStack?

I absolutely love how simple and quick it is to start tracking users' activities on your website. The most effective app for it, in my opinion. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Despite repeatedly following all the instructions, I was never able to get the data to sync with my email system. Review collected by and hosted on G2.com.

Bojidar M.

Small-Business (50 or fewer emp.)

2/22/2023

"Always providing valuable insights about our users"

5/5

What do you like best about SessionStack?

SessionStack visually reconstructs every user click, move and scroll, which I find extremely valuable for user journey optimizations. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

There are currently no disadvantages to using SessionStack based on my personal experience with the tool. Review collected by and hosted on G2.com.

Ilian M.

Small-Business (50 or fewer emp.)

2/13/2023

"Helps uncover UX issues in less time"

5/5

What do you like best about SessionStack?

SessionStack enables QA teams to easily replicate UX problems, which developers can utilize to bridge the gap between code and user experience. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

It's challenging to analyze large amounts of user sessions, especially if you have a lot of unidentified users. Review collected by and hosted on G2.com.

Antoaneta K.

Small-Business (50 or fewer emp.)

2/22/2023

"Helps us uncover customers' pain points"

5/5

What do you like best about SessionStack?

SessionStack extends the capabilities of our existing analytics tools by providing a comprehensive view of the user's experience. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The segment builder occasionally requires a refresh in order to update, however this is a small inconvenience. Review collected by and hosted on G2.com.

Atanas M.

Mid-Market (51-1000 emp.)

2/13/2023

"Great insights, incredible customer service"

5/5

What do you like best about SessionStack?

With SessionStack we can read the submissions of our survey forms, then watch the corresponding session in SessionStack to see what and how a customer experienced something. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

An Italian speaking customer support would be very useful for our Italian colleagues. Review collected by and hosted on G2.com.

Мartin .

Financial Analyst

Small-Business (50 or fewer emp.)

1/30/2023

"Effective tool for website monitoring"

5/5

What do you like best about SessionStack?

Almost flawless. I discovered a few glitches while using it though, but the customer service crew was usually very helpful. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Screen recordings can occasionally be sluggish or entirely black, but fortunately this does not happen very often. Review collected by and hosted on G2.com.

Peter G.

CEO

Small-Business (50 or fewer emp.)

1/29/2023

"The best tool we have found so far for monitoring our users' behaviour"

5/5

What do you like best about SessionStack?

It gives us detailed information on how our users are using our tool exactly: where are they having trouble in usage, where are they getting stuck and which features they are the most engaged with. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

N/A - It worked really well for us and the pricing is reasonable Review collected by and hosted on G2.com.

Hemant K.

Small-Business (50 or fewer emp.)

2/9/2023

"Powerful session replay software"

5/5

What do you like best about SessionStack?

SessionStack allows us to watch videos of our real users (anonymized or identified) interacting

with our product. This way we can better examine mouse movements, clicks, frustration and

scrolling behavior. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

We are missing a couple of connectors to other platforms. An integration with Notion would be

really useful for us. Review collected by and hosted on G2.com.

Diana A.

CEO

Small-Business (50 or fewer emp.)

1/29/2023

"Our favorite tool for analyzing our website"

5/5

What do you like best about SessionStack?

SessionStack is a fantastic tool for studying how people interact with our website, with the coolest feature being session recordings. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Setting up tracking for forms could be made more intuitive. It is quite beneficial for us though. Review collected by and hosted on G2.com.

Cveta N.

Analysit

Small-Business (50 or fewer emp.)

1/31/2023

"The ultimate tool for detecting bugs on your website"

5/5

What do you like best about SessionStack?

SessionStack comes with a powerful session recording engine that helps us detect and fix bugs on our website. We can replay every user session and the tool also helps us focus on what really matters (causes problems). Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Some of the features are not very easy to find. A few tips within the product could be a good idea. Nonetheless, SessionStack has very helpful customer service Review collected by and hosted on G2.com.