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SessionStack Reviews & Product Details

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

Seller

SessionStack

Discussions

SessionStack Community

Languages Supported

English

Overview by

Stan Padarev

Pricing

Pricing provided by SessionStack.

Custom

Per Year

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Top-Rated Alternatives

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SessionStack Media

SessionStack Demo - SessionStackAI digests all your session data into actionable tips

With the help of our own proprietary machine learning model, we adopt an entirely new approach to data – instead of giving you thousands of sessions and dashboards to stare at, we give you actionable UX tactics to help you optimize conversion rates.

SessionStack Demo - From a single summary to a whole segment: summaries that solve customer issues

Analyzing a single session is not enough. We analyze entire segments and give you insights about common and uncommon (but valuable) behaviors. This helps you create more personalized experiences, as well as targeted marketing and sales campaigns.

SessionStack Demo - A new approach to conversion funnels

SessionStackAI analyzes interactions leading up to conversions, such as form submissions or adds to cart. It can also highlight unexpected areas where you can optimize your website to increase conversion rates.

SessionStack Demo - Error monitoring on a whole new level

SessionStackAI detects and flags errors or issues that customers encounter during their sessions, such as broken links, form submission errors, or JavaScript errors. SessionStackAI can also flag sessions with unusual or unexpected behaviors, allowing you to investigate potential issues or fraudu...

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Nikolay B.

CEO

Small-Business (50 or fewer emp.)

1/20/2023

"Very useful for detecting UI bugs"

5/5

What do you like best about SessionStack?

Our team uses this for session replays, which has made us very efficient in detecting bugs.

Moreover, we gain a lot of valuable learnings straight from our engaged users, as the platform

has the ability to recognize trends and patterns in their behavior. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Nothing major at this point. Nonetheless, we could use some additional filters in their conversion

funnels to better detect friction in our user journeys. Review collected by and hosted on G2.com.

Maria R.

Small-Business (50 or fewer emp.)

2/17/2023

"Perfect for resolving UX issues"

5/5

What do you like best about SessionStack?

While a user is visiting our website, SessionStack captures each screen and every action the user makes. This is definitely the easiest way for us to pinpoint UX problems. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The product doesn't support an integration with LiveAgent. It would be great to use the co-browsing in a combination with the live chat. Review collected by and hosted on G2.com.

Alon R.

Mid-Market (51-1000 emp.)

2/8/2023

"If you care about flawless UX, that’s the right instrument for you"

5/5

What do you like best about SessionStack?

Using this tool makes me much more efficient in reproducing bugs and considerably reduces the

time to resolve these. I’m familiar with session replay and have just recently started using

SessionStack, but so far I’m quite impressed with it. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

They still don’t have email notifications and alerts available, which would definitely make my

work easier. I hope to see these implemented soon. Review collected by and hosted on G2.com.

Angel A.

Small-Business (50 or fewer emp.)

2/6/2023

"Awesome for session recordings"

5/5

What do you like best about SessionStack?

Our team uses the information from SessionStack right away. After going over the most clicked elements and session recordings, we have a clearer understanding of the user's path and their problems. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

You have to manually filter out your own devices which is not ideal, thus I wish they would make it simpler to exclude my devices. Review collected by and hosted on G2.com.

Kristen G.

Co-Founder & COO

Small-Business (50 or fewer emp.)

3/15/2023

"Game changer for bugs hunting!"

5/5

What do you like best about SessionStack?

Its incredibly easy to search for users and watch their sessions. We love sending it to the development team so they can reproduce bugs. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Nothing so far. It's been very smooth to use Review collected by and hosted on G2.com.

Ina T.

Small-Business (50 or fewer emp.)

2/10/2023

"Smart way to watch and organize session replays"

5/5

What do you like best about SessionStack?

The SessionStack platform assists our team in organizing session replays based on specific concerns identified by the error tracking function. The sleek UI allows us to distribute these replays around our staff after that. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

There is no Heatmap feature available. We use a different product for that purpose. Review collected by and hosted on G2.com.

Izabel G.

Software Engineering Manager

Enterprise (> 1000 emp.)

10/10/2022

"Amazing for analyzing customer experience and discovering friction points."

5/5

What do you like best about SessionStack?

The ability to quickly connect the dots between high-level customer experience indicators and individual user journeys and friction points. Session replay has become an invaluable feature for our team to validate hypotheses related to conversion rate optimization.

Their support team has been phenomenal! Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Their features for dealing with sensitive data are working great but require configuration from our end. It would be nice if SessionStack could automatically figure out which elements are containing sensitive data and make a suggestion to us (and potentially auto-mask it). Review collected by and hosted on G2.com.

What problems is SessionStack solving and how is that benefiting you?

SessionStack is giving us the reasons behind the numbers. Our company is dealing with a large number of users and every change we make to their workflow could have a great impact on our conversion rates.

SessionStack gives us the confidence to move quickly. If we see some change in the numbers, we can quickly determine what has caused it and make decisions based on data rather than assumptions and customer surveys. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

edit

Hi Izabel,

Your review is so flattering and encouraging! The whole SessionStack team is delighted to have so happy and loyal customers like you!

I'll be sure to pass your request about the auto-masking on to our product managers and someone from our team will get in touch with you shortly. Thanks for your help with this!

Warm regards,

Stan

Momchil V.

Small-Business (50 or fewer emp.)

2/6/2023

"Impressive technology"

5/5

What do you like best about SessionStack?

The ability to monitor actual user sessions, including the user's IP addresses, locations, and what they are looking and clicking at. The length spent on the page, in particular, is extremely useful. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Not really sure how to relate form submissions from our website to the corresponding user session. This should be more intuitive. Review collected by and hosted on G2.com.

Ivo Z.

Small-Business (50 or fewer emp.)

2/28/2023

"Helps us convert more visitors into delighted customers!"

5/5

What do you like best about SessionStack?

SessionStack is great for session replays and those allow us to watch exactly what our users were seeing and doing on our website. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Heat maps are the only thing I'm missing right now. Everything else is quite amazing. Review collected by and hosted on G2.com.

Polya V.

Small-Business (50 or fewer emp.)

2/8/2023

"Our UX team's secret weapon"

5/5

What do you like best about SessionStack?

SessionStack is a powerful platform with mature session replay functionality. It's like putting a camera on your website visitor's shoulder and tracking their interactions on your website. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The platform doesn't have heatmaps that are quite helpful to display the results of eye-tracking tests. Review collected by and hosted on G2.com.