--- title: ServiceNow Subscription Management Reviews meta_title: 'ServiceNow Subscription Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how ServiceNow Subscription Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow Subscription Management Reviews **Vendor:** ServiceNow **Category:** [Other IT Management Software](https://www.g2.com/categories/other-it-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 10 ## About ServiceNow Subscription Management ServiceNow® Subscription Management gives you visibility into your ServiceNow subscriptions, so compliance is simple and you can cut overages and unexpected costs ## ServiceNow Subscription Management Reviews ### 1. Clear License Overview, but Allocation Counts Don’t Match Compliance Reports **Rating:** 3.0/5.0 stars **Reviewed by:** Shubham G. | Senior ServiceNow Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about ServiceNow Subscription Management?** ServiceNow Subscription Management provides an overview of all the products we have licenses for. It also gives a clear view of our subscribed licenses and the entitlements available to use or allocate to users. **What do you dislike about ServiceNow Subscription Management?** ServiceNow Subscription Management provides an overview of the licenses that we can allocate to users, but it doesn’t show an accurate count of the licenses that have actually been allocated. The report from ServiceNow’s compliance team also differs from the license count shown in ServiceNow Subscription Management. **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** Subscription Management solves the license allocation problem by helping prevent over-allocation of licenses to users. It provides a clear count of allocated licenses, along with the entitlement available for allocating additional licenses. It also shows charts for available licenses for tables and user licenses, which helps with compliance in ServiceNow license management. ### 2. Good for tracking everything from one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about ServiceNow Subscription Management?** When I log into ServiceNow Subscription Management I can see a dashboard that tracks all our software licenses and subscriptions, from Microsoft Office and Adobe Creative Cloud to data analysis tools. I like that Service now subscription management allows me and my team to set up automated renewal reminders, so we can be alerted before the deadline. **What do you dislike about ServiceNow Subscription Management?** I dislike the ServiceNow Subscription Management initial setup. I work with multiple vendors to pull in accurate usage and billing data. ServiceNow Subscription Management require integration with user directories, and the actual software applications to track usage accurately. Setting up and troubleshooting these integrations is time-consuming, **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** It helps me manage IT assests ### 3. Classic ITSM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ServiceNow Subscription Management?** Easy ticket management with the lots of customizations for reporting dashboards. We use this for our business partner , and we find it easy to create and track the tickets by both the parties **What do you dislike about ServiceNow Subscription Management?** requires more skills for configuration and customization **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** incident management and ticket SLA's ### 4. Service Now Review **Rating:** 4.5/5.0 stars **Reviewed by:** RAVI B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ServiceNow Subscription Management?** A great for incident management, we use it as a tracking system for our all the issues including client. It provides an centralized dashboard that can easily provides us information about different issues based on category and who is assigned to work on the issues. Moreover it has great support for api's so we have integrated with cloud services to keep track on them. **What do you dislike about ServiceNow Subscription Management?** I can not think about anything that dislike about servicenow only thing that I feel is it is but costly. **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** In our case we have integrated the servicenow with different cloud products to keep eye on them and to keep track on incidents. By using api's we now can create incidents and assigned to particular team to work on. Basically made the work easier. ### 5. Best for multiple license tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Tejas P. | Mr, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about ServiceNow Subscription Management?** Its implementaion is very easy and sorted, its feature helps you to manage multiple licenses, UI is very user friendly **What do you dislike about ServiceNow Subscription Management?** It might cost you little bit higher for multiple licenses **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** Its report functinaliaty as I think it still have room to improve with few custom functions for users ### 6. Review for searvice now **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar B. | IT analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about ServiceNow Subscription Management?** Easy to use to handle day to day tickets **What do you dislike about ServiceNow Subscription Management?** there is nothing like that that in service now **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** We can easly handle day to day ticket. which is benefitting to us, ### 7. Very Simple and Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about ServiceNow Subscription Management?** The fact that ServiceNow Subscription Management helps me understand long term usage trends. **What do you dislike about ServiceNow Subscription Management?** I can not think of anything about the software that I dislike **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** It allows me to monitor all my licensing and control usage ### 8. ServiceNow as trackin task system **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel K. | Operations and Infraestructure, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about ServiceNow Subscription Management?** We have setup an inventory with meta information to find all information about clients and providers easily. We use it also as a tracking system to follow all the issues and clients requests. It also has several categories for the issues, and we divided them by tasks. Everything is setup through individual persons but also is done by groups. This way a simple task can be assigned to an specific individual or to a full group. The permission system is very complete granting the correct level to each person and each group. **What do you dislike about ServiceNow Subscription Management?** Filters is the worst part of Service Now. It does support regex but not full. It supports some expressions using wildcards, but not full. And it takes a while to learn the correct usage. **Recommendations to others considering ServiceNow Subscription Management:** Service now is a good way to concentrate a ticket system, inventories, tracking issues and tasks. Everything with the correct permissions on each person and groups. **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** When a client needs help or has issues, the support team creates a new ticket to follow and track the issue or request. Then it's devided into tasks and all teams involved have assigned each one. As the tracking is easy due to the fact that each task have it's own status, the support team can view the progress and inform the estimated time of resolution. ### 9. Service Now review **Rating:** 4.0/5.0 stars **Reviewed by:** harshit a. | Senior Business Intelligence Engineer - AWS Devops, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about ServiceNow Subscription Management?** The ease to integrate API makes it super useful to connect to any ETL tool. **What do you dislike about ServiceNow Subscription Management?** I have not yet came across anything that I dislike. **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** We have automated our manual code promotion process by integrating Service now to automatically create change request with the use of API. ### 10. Value add service from Service now **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu R. | Digital Success Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about ServiceNow Subscription Management?** The service is an add-on to the application and is enabled by default. Monitoring the subscriptions is a cakewalk with tracking usage and adjust allocations. User-based and capacity licenses all can be checked at one place. **What do you dislike about ServiceNow Subscription Management?** The updates can be sometimes too frequent and distract the user from normal work. **What problems is ServiceNow Subscription Management solving and how is that benefiting you?** We can plan for subscription renewals with proactive monitoring so that we do not lose time while the expiry date arrives. All current subscriptions are displayed in one place for hassle-freemaintenance. ## ServiceNow Subscription Management Discussions - [What is ServiceNow Subscription Management used for?](https://www.g2.com/discussions/what-is-servicenow-subscription-management-used-for) - [View ServiceNow Subscription Management pricing details and edition comparison](https://www.g2.com/products/servicenow-subscription-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+18%3A01%3A31+-0500&secure%5Bsession_id%5D=33f38866-41d3-4f95-9fe0-db1ff15df741&secure%5Btoken%5D=7dc55845aa7ecf79c47089c00acbea92e9c215e321b1591f51579ff7bbf088c5&format=llm_user) ## Top ServiceNow Subscription Management Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (555 reviews) - [IBM Cloud Pak for AIOps](https://www.g2.com/products/ibm-cloud-pak-for-aiops/reviews) - 4.2/5.0 (57 reviews) - [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews) - 4.2/5.0 (38 reviews)