Consulting Services for ServiceNow Strategic Portfolio Management

Concurrency, Inc. is a professional services firm specializing in guiding organizations through digital transformation by leveraging advanced technologies to enhance business performance. With over 33 years of experience, Concurrency has established itself as a leader in implementing innovative solutions that drive operational efficiency and strategic growth. Key Features and Functionality: - ServiceNow Implementation Services: As a ServiceNow Elite Partner, Concurrency offers comprehensive implementation services, including IT Service Management , IT Operations Management , Customer Service Management , Security Operations , and IT Asset Management . - Microsoft Technology Integration: Holding multiple Microsoft Partner of the Year awards, Concurrency provides expertise across Microsoft platforms such as Azure, Teams, SharePoint, Exchange, Office 365, Dynamics CRM, Intune, MCAS, and Sentinel. - Data & AI Solutions: Concurrency delivers AI-driven solutions that transform business operations, decrease operating costs, accelerate time to market, and create new revenue streams. - Security Services: The firm offers Zero Trust Security models, Identity & Access Management, and Regulatory Compliance services to protect digital assets and ensure compliance with industry standards. Primary Value and Solutions Provided: Concurrency empowers organizations to navigate complex digital transformations by providing tailored technology solutions that align with business objectives. By integrating platforms like ServiceNow and Microsoft, Concurrency enhances operational efficiency, streamlines processes, and drives innovation. Their expertise in AI and security ensures that clients not only adopt cutting-edge technologies but also maintain robust and compliant infrastructures. Ultimately, Concurrency helps businesses unlock new opportunities, improve performance, and achieve sustainable growth in an increasingly digital world.

ConfigureTek Inc. is a specialized ServiceNow partner dedicated to delivering comprehensive IT Operations Management and IT Service Management solutions. With a strong emphasis on Configuration Management Database and ITOM, ConfigureTek has expanded its expertise to encompass the entire ServiceNow platform. The company is committed to empowering IT operations teams by enhancing efficiency, stability, and performance in business service delivery. Key Features and Functionality: - ServiceNow Accelerators: ConfigureTek offers turnkey accelerators across ITOM, Software Asset Management , Application Portfolio Management , Security Operations , and CMDB, enabling rapid and effective implementation. - Service Mapping Factory: This solution provides rapid discovery and mapping of critical business services, offering clear visibility into dependencies and relationships among infrastructure, software, and business services. - Data Center Migration Accelerator: Designed to streamline data center migration processes, this accelerator ensures efficient and secure transitions with minimal downtime. - Managed Services: ConfigureTek provides 24×7 support with expertise across SecOps, ITOM, Hardware Asset Management , SAM, Project Portfolio Management , APM, Governance, Risk, and Compliance /Integrated Risk Management , workflows, administration, and more. Primary Value and Solutions: ConfigureTek's primary value lies in its ability to establish strong IT foundations that drive immediate and long-term business outcomes. By leveraging pre-configured workflows, strategic expertise, and industry-specific experience, ConfigureTek addresses critical challenges such as security, risk, compliance, and asset management. Their solutions are tailored to meet clients at any stage of their ServiceNow journey, providing a clear path to achieving operational excellence and business transformation.

Connection is a Fortune 1000 Global Solutions Provider that specializes in delivering end-to-end IT services and advanced technology solutions. By integrating their proprietary MarkITplace® platform with ServiceNow's IT Service Management (ITSM and asset management products, Connection offers a unified solution that automates the entire request, procurement, and asset management lifecycle. This integration streamlines eProcurement processes, enhances reporting capabilities, and eliminates redundancies, enabling organizations to adapt to the evolving technological landscape efficiently. Key Features and Functionality: - End-to-End Implementations: Connection provides comprehensive IT services that cover the entire lifecycle of request, procurement, and asset management. - MarkITplace® Platform Integration: Their proprietary platform facilitates streamlined eProcurement and reporting, enhancing operational efficiency. - ServiceNow Expertise: Connection has expertise in implementing ServiceNow's ITSM and asset management products, ensuring seamless integration and automation. - Customized IT Solutions: They deliver tailored IT services and advanced technology solutions to meet the unique needs of enterprise organizations. Primary Value and Problem Solved: Connection addresses the challenges organizations face in managing complex IT procurement and asset management processes. By automating these workflows through the integration of their MarkITplace® platform with ServiceNow's ITSM and asset management products, Connection eliminates redundancies, enhances reporting capabilities, and streamlines eProcurement. This unified solution empowers organizations to adapt to technological advancements efficiently, fostering growth, elevating productivity, and driving innovation.

Contec-X GmbH specializes in providing comprehensive project and portfolio management solutions, focusing on ServiceNow Strategic Portfolio Management and Clarity PPM. With over 20 years of experience, Contec-X offers services that encompass evaluation, implementation, training, support, and hosting, ensuring that businesses can effectively plan, manage, and execute their projects and portfolios. Their expertise spans various industries, including energy, financial services, manufacturing, retail, and logistics. Key Features and Functionality: - Comprehensive Service Offering: Contec-X provides end-to-end services, including consulting, evaluations, implementations, configurations, customizations, training, support, and hosting. - Best-Practice Processes: They incorporate preconfigured best-practice processes to streamline project and portfolio management, enhancing efficiency and effectiveness. - Certified Partnerships: As a certified partner of ServiceNow and Broadcom/CA Technologies, Contec-X ensures high-quality solutions tailored to client needs. - Industry Experience: With a focus on various sectors, they bring deep knowledge of processes related to PPM, such as demand management, resource management, portfolio management, project management, and risk management. Primary Value and Solutions Provided: Contec-X enables organizations to achieve their strategic goals by optimizing project and portfolio management processes. Their solutions provide transparency, allowing businesses to prioritize value-adding projects, respond swiftly to changes, and maintain cost control. By leveraging their expertise and best-practice processes, clients can plan strategies and initiatives more effectively, implement programs and projects efficiently, utilize resources optimally, and enhance collaboration across teams. This comprehensive approach leads to faster and better achievement of business objectives.

Contender Solutions, established in 2012 and now a subsidiary of Presidio, is a premier IT consultancy specializing in ServiceNow implementations. As an Elite ServiceNow Partner, the company offers comprehensive services that streamline IT operations, enhance productivity, and drive digital transformation for organizations across various industries. Key Features and Functionality: - Advisory Services: Provides expert guidance to optimize ServiceNow value, focusing on building cohesive and standardized processes through program management, business architecture, and process consulting. - IT Service Management (ITSM: Automates service management processes to reduce costs and improve efficiency, encompassing incident management, problem management, change management, knowledge management, and request fulfillment. - IT Operations Management (ITOM: Proactively detects service issues and manages risks by establishing auto-discovered configuration management databases (CMDB, automating workflows, and integrating solutions seamlessly. - IT Business Management (ITBM: Bridges the gap between IT operations and business management, offering financial visibility to plan, prioritize, and track work that delivers maximum value. - Human Resources Service Management (HRSM: Modernizes HR functions to enhance employee experiences, including case and knowledge management, employee service centers, document management, and enterprise onboarding. - Managed Services (Contender 360: Offers a comprehensive managed IT services package that includes remote monitoring, platform maintenance, service desk services, application expansion, and platform adoption services. Primary Value and Solutions: Contender Solutions addresses the critical need for organizations to efficiently manage and optimize their IT services and operations. By leveraging the ServiceNow platform, the company enables clients to automate workflows, reduce operational costs, and improve service delivery. Their expertise ensures that businesses can focus on innovation and growth while maintaining a secure and resilient IT infrastructure. Through tailored solutions and a commitment to deployment excellence, Contender Solutions empowers organizations to achieve measurable success aligned with their mission objectives.

Convevo Portugal, Unipessoal Lda is a Premier Services and Technology Partner specializing in delivering exceptional services and products on the ServiceNow platform. Established in 2018 and headquartered in Lisbon, Portugal, Convevo has been instrumental in assisting a diverse range of clients worldwide to maximize the value of their digital transformation initiatives. By combining business consulting expertise with application development, Convevo effectively simplifies complex business processes, enabling organizations to enhance efficiency and reduce costs. Key Features and Functionality: - ServiceNow Implementation and Consulting: Convevo offers comprehensive implementation, integration, and support services for the ServiceNow platform, ensuring seamless adoption and optimization tailored to each client's needs. - Custom Application Development: Utilizing low-code development methodologies, Convevo rapidly creates custom enterprise applications that address specific business challenges, reducing development time and costs. - Industry-Specific Solutions: The company provides specialized solutions across various sectors, including CRM, pharmaceuticals, airport management, human resources, facility management, governance risk and compliance, farming, and banking, ensuring that industry-specific requirements are met effectively. Primary Value and Problem Solving: Convevo's primary value lies in its ability to streamline and automate business processes through the ServiceNow platform, leading to increased operational efficiency and cost reduction. By offering tailored solutions and expert guidance, Convevo empowers organizations to overcome complex challenges, enhance service delivery, and achieve their digital transformation goals. Their commitment to quality and customer satisfaction ensures that clients receive solutions that are both effective and aligned with their strategic objectives.

Covestic, an Elite ServiceNow partner, specializes in delivering comprehensive IT consulting services that empower organizations to maximize their technology investments. With over 15 years of experience in IT Service Management and IT Operations, Covestic offers tailored solutions that drive digital transformation across various industries. Their team of highly skilled consultants collaborates closely with clients to implement and manage ServiceNow platforms effectively, ensuring streamlined IT service delivery and enhanced operational efficiency. Key Features and Functionality: - ServiceNow Implementation and Management: Expertise in deploying and maintaining ServiceNow platforms to optimize IT service processes. - IT Service Management : Comprehensive services to improve IT service delivery and support. - IT Operations Management : Solutions that enhance the performance and reliability of IT operations. - Customer Service Management : Tools and strategies to elevate customer service experiences. - Security Operations : Implementing security measures to protect IT infrastructure and data. - Governance, Risk, and Compliance : Ensuring regulatory compliance and risk management through structured frameworks. Primary Value and Solutions Provided: Covestic addresses the critical need for efficient and effective IT service delivery by leveraging the ServiceNow platform. Their solutions help organizations streamline IT operations, enhance service management, and achieve digital transformation goals. By reducing custom configurations and focusing on out-of-the-box capabilities, Covestic minimizes implementation cycles and lowers the total cost of ownership. This approach ensures that clients can rapidly scale their businesses, provide superior customer experiences, and maintain secure and compliant IT environments.

Crayon is expert at optimizing client ROI from complex technology.

CRI Advantage, Inc. is a premier IT services and solutions provider specializing in ServiceNow implementations, managed services, and cybersecurity solutions. With over 35 years of experience and more than 700 successful projects, CRI Advantage empowers organizations to streamline operations, enhance productivity, and achieve digital transformation through tailored ServiceNow solutions. Key Features and Functionality: - ServiceNow Consulting and Implementation: Expert consultation and seamless implementation of ServiceNow's IT Service Management and IT Operations Management tools, including Incident, Problem, Change, Knowledge, Service Catalog, Configuration Management Database, and Service Portal. - NowAdvantage Managed Support Services: Comprehensive suite of services designed to help organizations maximize their ServiceNow investment, offering continuous optimization and support to boost performance and business outcomes. - Cybersecurity Services: End-to-end cybersecurity services, including threat detection, incident response, and risk management, ensuring businesses are fully protected. - Managed Help Desk: Reliable IT support to resolve technical issues, minimize downtime, and keep operations running efficiently. Primary Value and Solutions: CRI Advantage addresses the challenges organizations face in managing complex IT environments by providing tailored ServiceNow solutions that automate workflows, improve efficiency, and enhance productivity. Their expertise ensures clients maximize the value of their ServiceNow investment, leading to streamlined operations, reduced costs, and accelerated digital transformation. By offering comprehensive support and continuous optimization, CRI Advantage helps businesses stay competitive and responsive to evolving market demands.

CSQ Tech S. C. is a provider of prepaid top-up systems and online transaction services, with over 27 years of experience in the digital and transactional market. Founded in 1993 in Barcelona, Spain, CSQ has expanded its presence to multiple countries, including the United States, Dominican Republic, Puerto Rico, Argentina, Colombia, and Switzerland. The company specializes in offering international airtime solutions, processing over 900 million top-ups, and providing access to more than 100,000 retail partners across 70 countries. CSQ's technological expertise positions it as a premier partner in transactional technologies and business intelligence solutions, ensuring high-quality service and secure transactions for its clients. Key Features and Functionality: - Extensive Global Reach: Services available in over 70 countries, collaborating with more than 200 mobile operators. - Vast Retail Network: Access to a network of over 100,000 retail partners, facilitating widespread distribution. - High Transaction Volume: Processing over 900 million top-ups, demonstrating reliability and scalability. - Technological Expertise: Utilizing advanced transactional technologies and business intelligence solutions to deliver secure and efficient services. - Comprehensive Product Portfolio: Offering a diverse range of over 300 products, including national and international mobile recharges, SIM sales, phone cards, and transportation ticketing services. Primary Value and User Solutions: CSQ Tech S. C. addresses the need for reliable and efficient prepaid top-up and online transaction services in the telecommunications sector. By leveraging its extensive experience and technological capabilities, CSQ provides seamless solutions that enhance revenue streams for its partners and ensure customer satisfaction. The company's global reach and vast retail network enable it to offer comprehensive services that cater to diverse markets, making it a trusted partner for mobile operators and retailers worldwide.