--- title: ServiceNow Software Asset Management Reviews meta_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceNow Software Asset Management works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-10-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

ServiceNow Software Asset Management Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$
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User Insights

Average based on 59 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

ServiceNow Software Asset Management Reviews (59)

Reviews

ServiceNow Software Asset Management Reviews (59)

4.4
59 reviews

What do users say?

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Pros & Cons

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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"20+ years as an IT admin"
3.5/5
What do you like best about ServiceNow Software Asset Management?

Very easy and intuitive to get started for beginners Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

I think some companies struggle with implementing the full suite of extras. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Service Now Experience"
4.5/5
What do you like best about ServiceNow Software Asset Management?

ServiceNow helped me in my day to day systems process and functionality, speeding up my handling time and meeting deadlines. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

At times will time out with no activity. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Excellent"
5/5
What do you like best about ServiceNow Software Asset Management?

easy to use, UI is great, simple and user friendly Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

i didnt found anything negative so far . Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Servicenow SAM Pro"
3/5
What do you like best about ServiceNow Software Asset Management?

ServiceNow has detailed libraries, automatic discovery model creation, major publisher packs and add-ons. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

ServiceNow is not established tool at this moment. It requires a lot of improvement with respect to SAM. Improvement requires in discovery part which impact SAM. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"I am using ServiceNow from long time, This is very good application in this segment."
5/5
What do you like best about ServiceNow Software Asset Management?

Asset Management, I like to work on it every time. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Nothing I have found wrong in this application Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"ServiceNow SAM tool review"
3/5
What do you like best about ServiceNow Software Asset Management?

ServiceNow SAM module is cost effective as compared to other SAM tools. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Software catalog is not extensive as compared to other SAM tools available in the market. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
CC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Software asset with procurement process and license management that connects with source request"
4.5/5
What do you like best about ServiceNow Software Asset Management?

Helps to make things complain. Also helps to quickly audit used software Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Don't think of it at the moment but i I would like to enhance sourcing request under ritm instead to req. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"SAM"
3.5/5
What do you like best about ServiceNow Software Asset Management?

Service now has a immense collaboration with It services and Enterprise Database Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Customer service cases are closed automatically if remains unresolved for long Review collected by and hosted on G2.com.

Verified User in Investment Management
UI
Verified User in Investment Management
Enterprise (> 1000 emp.)
"Good experience"
5/5
What do you like best about ServiceNow Software Asset Management?

All functions are available that would help your to achieve your goals Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

No so far. I was able to manage and achieve Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"One of the best tool to manage you software licenses"
5/5
What do you like best about ServiceNow Software Asset Management?

Inventory management and user friendliness Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Software Asset Management?

Nothing as such came across as of now... Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$
View More Pricing Information
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ServiceNow Software Asset Management Features
Software inventory and lifecycle management
License entitlement and usage management
Vendor management and compliance
Shadow IT detection
Software vulnerability assessment
Redundant software functionality identification
Categories on G2
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