--- title: ServiceNow Software Asset Management Reviews meta\_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceNow Software Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 59 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow Software Asset Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ServiceNow Software Asset Management but has limited features. Are you part of the ServiceNow Software Asset Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise. * * * Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Software Asset Management Community](https://www.g2.com/products/servicenow-software-asset-management/discuss) Solution Type All-in-One Overview by Helene Barbier Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-software-asset-management/pricing) ## Top-Rated Alternatives [ ![FlexNet Manager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FlexNet Manager") FlexNet Manager 4.1/5(77) ](https://www.g2.com/products/flexnet-manager/reviews) [ ![Snow Commander](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snow Commander") Snow Commander 4.2/5(22) ](https://www.g2.com/products/snow-commander/reviews) [ ![Oomnitza](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oomnitza") Oomnitza 4.6/5(142) ](https://www.g2.com/products/oomnitza/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-software-asset-management/competitors/alternatives) ## User Insights Average based on 59 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/27/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "20+ yrats as an IT admin" 3.5/5 What do you like best about ServiceNow Software Asset Management? Very easy and intuitive to get started for beginners Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? I think some companies struggle with implementing the full suite of extras. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? I like that it works with Snow to inventory all our software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/9/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Service Now Experience" 4.5/5 What do you like best about ServiceNow Software Asset Management? ServiceNow helped me in my day to day systems process and functionality, speeding up my handling time and meeting deadlines. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? At times will time out with no activity. Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Software Asset Management: I recommend ServiceNow to all employers. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? I am solving desktop software applications and licensing issues a user may encounter. Benefits are, more manageable to view all applications, status, and ticket request. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/27/2021 "Excellent" 5/5 What do you like best about ServiceNow Software Asset Management? easy to use, UI is great, simple and user friendly Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? i didnt found anything negative so far . Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Software Asset Management: please use this , very nice tool Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? faster ticketing tool Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/5/2021 "Servicenow SAM Pro" 3/5 What do you like best about ServiceNow Software Asset Management? ServiceNow has detailed libraries, automatic discovery model creation, major publisher packs and add-ons. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? ServiceNow is not established tool at this moment.It requires alot of improvement with respect to SAM. Improment requires in discovery part which impact SAM. Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Software Asset Management: Definitely, I will recommend to others. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? We are trying to get compliance positions with it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/26/2021 "I am using ServiceNow from long time, This is very good application in this segment." 5/5 What do you like best about ServiceNow Software Asset Management? Asset Management, I like to work on it every time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Nothing I have found wrong in this application Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? I am working on Software Assets Management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/2/2021 "ServiceNow SAM tool review" 3/5 What do you like best about ServiceNow Software Asset Management? ServiceNow SAM module is cost effective as comapred to other SAM tools. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Software catalog is not extensive as compared to orher SAM tools available in the market. Review collected by and hosted on G2.com. Recommendations to others considering ServiceNow Software Asset Management: It is a cost effective tool. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It provides integrated software request market place with SAM module for end to end process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") CC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 6/11/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Software asset with procurement process and license management that connects with source request" 4.5/5 What do you like best about ServiceNow Software Asset Management? Helps to make things complain. Also helps to quickly audit used software Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Don't think of it at the moment but i I would like to enhance sourcing request under ritm instead to req. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? I don't see any. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Enterprise (\> 1000 emp.) 6/12/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "SAM" 3.5/5 What do you like best about ServiceNow Software Asset Management? Service now has a immense collaboration with It services and Enterprise Database Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Customer service cases are closed automatically if remains unresolved for long Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? CMDB collaboration benefited to pitch service now Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") UI Verified User in Investment Management Enterprise (\> 1000 emp.) 6/3/2021 "Good experience" 5/5 What do you like best about ServiceNow Software Asset Management? All functions are available that would help your to achieve your goals Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? No so far. I was able to manage and achieve Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? Help desk activities and assignments and assessments with kpi and asset management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/9/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "One of the best tool to manage you software licenses" 5/5 What do you like best about ServiceNow Software Asset Management? Inventory management and user friendliness Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Nothing as such came across as of now... Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? Reporting , software compliance etc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about ServiceNow Software Asset Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow Software Asset Management ](https://www.g2.com/products/servicenow-software-asset-management/discussions/new) GU Guest User What is Sam Pro? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sam-pro) [ View all Discussions ](https://www.g2.com/products/servicenow-software-asset-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/servicenow-software-asset-management/pricing) ServiceNow Software Asset Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_986c7fb26f44ed54abe12ac843527bab/snow-commander.png "Product Avatar Image") Snow Software 4.2/5(22) [ Compare Now ](https://www.g2.com/compare/servicenow-software-asset-management-vs-snow-commander) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexnet-manager.jpg "Product Avatar Image") FlexNet Manager 4.1/5(77) [ Compare Now ](https://www.g2.com/compare/flexnet-manager-vs-servicenow-software-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2578394c51b803c7e818e217c04bba25/oomnitza%282%29.png "Product Avatar Image") Oomnitza 4.6/5(142) [ Compare Now ](https://www.g2.com/compare/oomnitza-vs-servicenow-software-asset-management) ##### ##### ServiceNow Software Asset Management Features Functionality Software inventory and lifecycle management License entitlement and usage management Vendor management and compliance Risk assessment Shadow IT detection Software vulnerability assessment Redundant software functionality identification [ View More Features ](https://www.g2.com/products/servicenow-software-asset-management/features) ##### Categories on G2 [Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) ##### Explore More [Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Which machine translation API gives the best balance of translation quality, response speed and cost per character for a developer building localization into a product?](https://www.g2.com/discussions/which-machine-translation-api-gives-the-best-balance-of-translation-quality-response-speed-and-cost-per-character-for-a-developer-building-localization-into-a-product)[Best inbound call tracking software for small businesses](https://www.g2.com/discussions/best-inbound-call-tracking-software-for-small-businesses-any-recommendations) [What impact does web font selection have on brand identity and professional appearance for organizations evaluating marketplaces?](https://www.g2.com/discussions/what-impact-does-web-font-selection-have-on-brand-identity-and-professional-appearance-for-organizations-evaluating-marketplaces%20)[Which ETO ERP integrates with SolidWorks and handles engineer change orders well for a manufacturer where engineering and production need to stay in sync?](https://www.g2.com/discussions/which-eto-erp-integrates-with-solidworks-and-handles-engineer-change-orders-well-for-a-manufacturer-where-engineering-and-production-need-to-stay-in-sync)[Pros and Cons Details](https://www.g2.com/products/servicenow-software-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)