--- title: ServiceNow Software Asset Management Reviews meta\_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceNow Software Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 59 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ServiceNow Software Asset Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ServiceNow Software Asset Management to have a **user-friendly interface** , making it easy to track and manage incidents. [(4 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275161&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use interface** of ServiceNow, enhancing their experience in task tracking and coordination. [(2 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275179&qs=pros-and-cons#reviews) Users find the **performance tracking** in ServiceNow easy and efficient for managing internal tasks and incidents. [(2 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275098&qs=pros-and-cons#reviews) Users praise the **user-friendly interface** of ServiceNow, enhancing task tracking and team coordination effortlessly. [(2 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275083&qs=pros-and-cons#reviews) Users value the **excellent customer support** from ServiceNow Software Asset Management that enhances workflow standardization. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275005&qs=pros-and-cons#reviews) Users find the **access issues** problematic, particularly with authentication and SSO not supporting smartphones. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2274974&qs=pros-and-cons#reviews) Users experience **connectivity issues** with ServiceNow Software Asset Management, especially concerning SSO access on smartphones. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275064&qs=pros-and-cons#reviews) Users often struggle with **difficult navigation** in ServiceNow, wishing for simpler interactions and a more intuitive UI. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2427527&qs=pros-and-cons#reviews) Users face **integration issues** with external systems, requiring skilled administrators for optimal functionality of ServiceNow SAM. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275168&qs=pros-and-cons#reviews) Users find the **mobile compatibility lacking** , particularly due to challenges with authentication and SSO access on smartphones. [(1 mentions)](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275140&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow Software Asset Management ##### 1. Ease of Use Users find ServiceNow Software Asset Management to have a **user-friendly interface** , making it easy to track and manage incidents. [ See 4 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275161&qs=pros-and-cons#reviews) See Related User Reviews ![Vamsi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vamsi B.") VB Vamsi B. Enterprise (\> 1000 emp.) 5.0/5 "Easy to understand" What do you like about ServiceNow Software Asset Management? The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding PS Pavan S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing tool for incidents monitoring and tracking" What do you like about ServiceNow Software Asset Management? Its too easy too use and multiple features to track and create incidents ##### 2. Interface Usability Users appreciate the **easy-to-use interface** of ServiceNow, enhancing their experience in task tracking and coordination. [ See 2 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275179&qs=pros-and-cons#reviews) See Related User Reviews ![Vamsi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vamsi B.") VB Vamsi B. Enterprise (\> 1000 emp.) 5.0/5 "Easy to understand" What do you like about ServiceNow Software Asset Management? The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow-Making Service Delivery" What do you like about ServiceNow Software Asset Management? We have been using service now platform to track our internal tasks and cooordinate with our internal teams. The UI for ServiceNow is super easy to us ##### 3. Tracking Performance Users find the **performance tracking** in ServiceNow easy and efficient for managing internal tasks and incidents. [ See 2 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275098&qs=pros-and-cons#reviews) See Related User Reviews PS Pavan S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing tool for incidents monitoring and tracking" What do you like about ServiceNow Software Asset Management? Its too easy too use and multiple features to track and create incidents ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow-Making Service Delivery" What do you like about ServiceNow Software Asset Management? We have been using service now platform to track our internal tasks and cooordinate with our internal teams. The UI for ServiceNow is super easy to us ##### 4. User Interface Users praise the **user-friendly interface** of ServiceNow, enhancing task tracking and team coordination effortlessly. [ See 2 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275083&qs=pros-and-cons#reviews) See Related User Reviews ![Vamsi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vamsi B.") VB Vamsi B. Enterprise (\> 1000 emp.) 5.0/5 "Easy to understand" What do you like about ServiceNow Software Asset Management? The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow-Making Service Delivery" What do you like about ServiceNow Software Asset Management? We have been using service now platform to track our internal tasks and cooordinate with our internal teams. The UI for ServiceNow is super easy to us ##### 5. Customer Support Users value the **excellent customer support** from ServiceNow Software Asset Management that enhances workflow standardization. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Platform - Powerful Enterprise Tool" What do you like about ServiceNow Software Asset Management? The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporti ### 5 Cons or Disadvantages of ServiceNow Software Asset Management ##### 1. Access Issues Users find the **access issues** problematic, particularly with authentication and SSO not supporting smartphones. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2274974&qs=pros-and-cons#reviews) See Related User Reviews PS Pavan S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing tool for incidents monitoring and tracking" What do you dislike about ServiceNow Software Asset Management? Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones ##### 2. Connectivity Issues Users experience **connectivity issues** with ServiceNow Software Asset Management, especially concerning SSO access on smartphones. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275064&qs=pros-and-cons#reviews) See Related User Reviews PS Pavan S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing tool for incidents monitoring and tracking" What do you dislike about ServiceNow Software Asset Management? Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones ##### 3. Difficult Navigation Users often struggle with **difficult navigation** in ServiceNow, wishing for simpler interactions and a more intuitive UI. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2427527&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow-Making Service Delivery" What do you dislike about ServiceNow Software Asset Management? Sometimes I find it difficult to navigate the ServiceNow platform I feel we can make the click and play an easy game for users and include favourites ##### 4. Integration Issues Users face **integration issues** with external systems, requiring skilled administrators for optimal functionality of ServiceNow SAM. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275168&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "ServiceNow Platform - Powerful Enterprise Tool" What do you dislike about ServiceNow Software Asset Management? The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the ##### 5. Mobile Compatibility Users find the **mobile compatibility lacking** , particularly due to challenges with authentication and SSO access on smartphones. [ See 1 mentions ](https://www.g2.com/products/servicenow-software-asset-management/reviews?filters%5Bsentiment_snippet%5D=2275140&qs=pros-and-cons#reviews) See Related User Reviews PS Pavan S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing tool for incidents monitoring and tracking" What do you dislike about ServiceNow Software Asset Management? Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones ## Top-Rated Alternatives [ ![FlexNet Manager](https://images.g2crowd.com/uploads/product/hd_favicon/1f231bdaa59bb6c301e78faf00631187/flexnet-manager.svg "FlexNet Manager") FlexNet Manager 4.1/5(77) ](https://www.g2.com/products/flexnet-manager/reviews) [ ![Snow Commander](https://images.g2crowd.com/uploads/product/hd_favicon/c0947dbc0ce19a5e84449fe2e8076e80/snow-commander.svg "Snow Commander") Snow Commander 4.2/5(22) ](https://www.g2.com/products/snow-commander/reviews) [ ![Oomnitza](https://images.g2crowd.com/uploads/product/hd_favicon/96cbde53b9c875cf350194093e1e7edb/oomnitza.svg "Oomnitza") Oomnitza 4.6/5(142) ](https://www.g2.com/products/oomnitza/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-software-asset-management/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/27/2024 "Servicenow Sfotware Asset Management :A Seameless Asset Tracking Management" 5/5 What do you like best about ServiceNow Software Asset Management? I have used Servicenow for our Integration purpose the platform is easy to understand and specifically i have used incident ticket for integration the configuration options were very easy while comapring to any other product. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? The one thing i would dislike is in the configuration we have only limited options. And when is instance is slept we need to wake it and it is taking bit more time. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? In this we can easily track our tickets while comapring to any other ticketing tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vamsi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vamsi B.") VB Vamsi B. Technical Service Engineer Enterprise (\> 1000 emp.) 5/16/2024 "Easy to understand" 5/5 What do you like best about ServiceNow Software Asset Management? The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? I don't found any thing to dislike but only i suggest is interface colour should be brighter Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It's like best tool for the incidents and tickets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PS Pavan S. software Engineer Enterprise (\> 1000 emp.) 5/13/2024 "Amazing tool for incidents monitoring and tracking" 4.5/5 What do you like best about ServiceNow Software Asset Management? Its too easy too use and multiple features to track and create incidents Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It was helping to track incidents which was generated for failed jobs and here also we ware monitoring on the basis of job priority Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS SAIPRASAD S. BI ANALYST Information Technology and Services Enterprise (\> 1000 emp.) 9/15/2023 "Experience with ServiceNow" 4.5/5 What do you like best about ServiceNow Software Asset Management? When i waslooking for ITSM tool, We found servicenow is the best tool for ticketing system and moreover its features are very user friendly. one of the finest UI tool. It handles the change mangement very perfectly and understandable. It has an ability of handling KPI's and workflow is compatible. it has a very good search engine. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Till now i didn't any drawback in this, but majorly it needs to be focus on the login errors Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It has very good transparent approach when it comes to enquire about a support. It solve the various organizational problems like Change mangement, incident management,and problem manaagement etc. It has an centralized tracking system and resolving our needs in atimely manner. Review collected by and hosted on G2.com. Show More 9/22/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/2/2024 "ServiceNow Platform - Powerful Enterprise Tool" 5/5 What do you like best about ServiceNow Software Asset Management? The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? In this role the ServiceNow Platform streamlined our Vendor Management workflows as well as our Asset Management. This allows the teams to be confident there are less human errors as well as quick historical lookup in the case of audits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lalit V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalit V.") LV Lalit V. Analyst Mid-Market (51-1000 emp.) 5/29/2023 "Good IT Services Management Software" 4/5 What do you like best about ServiceNow Software Asset Management? Global Search, Ticketing Tool, KB Learn. Transfering tickets from 1 team to another finding there Managers and whom to assign checking previous tickets and assigning to correct team accordingly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Sometimes it lags while opening a large KB. overall it is best for ITSM also connected to Avaya, we can pull reports. best in it's segment i guess. user friendly software or ticketing tool. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It helps me check my daily task and Tickets pending in my bin for a long time as it has a dashboard that I can change according to my convenient. Also global search helps me search ant ticket in whole org, KB as in knowledge base to learn troubleshooting for unknown task. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bansi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bansi S.") BS Bansi S. Test Analyst Enterprise (\> 1000 emp.) 6/2/2023 "The name describe itself - "Service Now"." 5/5 What do you like best about ServiceNow Software Asset Management? I have been using Service Now software from 2017 to 2022. Excellent software for any issue resolution related to your software and asset. Every time I got the perfect and quick solution to my raised ticket. The concerned team resolves the issues by calling them without any tickets presented; that is an excellent service they provide to the user. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? I have used Service Now software for five years and am delighted with the service and software, so I do not have any dislikes. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? Service Now solved almost every software and asset-related my issues. Their technical support team is so good at knowledge and communication with the user and resolving the case with just one call. They prioritize the problem not a ticket, and that's why people like the software and service. Also, I can see my ticket status and receive updates on emails for my issues and tickets, which is commendable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Shahzad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahzad M.") SM Shahzad M. Desktop Support Engineer Enterprise (\> 1000 emp.) 9/24/2023 "ServiceNow" 4/5 What do you like best about ServiceNow Software Asset Management? I would like to share my experience with ServiceNow, 2 years working on this software it's very familiar with reporting end users' incidents & requesting reports and also asset management it's safe for all our organization databases for asset information my experience is very good with this software. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? I have no issue with this software. when you are implementing for a user place that time facing some issue's startup time other wise is ok. Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? This software supports the Helpdesk & records our asset Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Khan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khan M.") KM Khan M. Network Engineer L ll Mid-Market (51-1000 emp.) 5/19/2023 "Asset Management" 3.5/5 What do you like best about ServiceNow Software Asset Management? Centralized Asset Management: ServiceNow SAM offers a centralized platform to manage software assets across an organization. ServiceNow Asset Management streamlines asset-related processes, enhances visibility, and improves decision-making regarding asset investments, costs, and compliance Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Cost: ServiceNow is a commercial software platform, and its pricing structure can be relatively expensive for some organizations. It often requires expertise in scripting and development, which may not be readily available to all users Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? ServiceNow's self-service portal and automation capabilities empower end-users to request assets, track their requests, and receive automated notifications about asset availability and status changes. It enables tracking contract terms, renewal dates, vendor performance, and contract-related financials. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SJ Sruthi J. Enterprise (\> 1000 emp.) 9/15/2023 "Easy to Use" 4.5/5 What do you like best about ServiceNow Software Asset Management? One stop destination for all your needs. The best part is viewing your work statistics and helps you to manage your workload very well. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Software Asset Management? Nothing much but It needs improvement in few areas Review collected by and hosted on G2.com. What problems is ServiceNow Software Asset Management solving and how is that benefiting you? It helps me manage my worload very well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) ##### Explore More [Leading CMMS for equipment maintenance in the U.S.](https://www.g2.com/discussions/what-is-the-leading-cmms-for-equipment-maintenance-in-the-u-s)[Best tools for creating omnichannel customer journey maps](https://www.g2.com/discussions/what-are-the-best-tools-for-creating-omnichannel-customer-journey-maps)[Top accounting software with cloud storage for enterprises](https://www.g2.com/discussions/what-s-the-top-accounting-software-with-cloud-storage-for-enterprises) [What is the best human resources system](https://www.g2.com/discussions/what-is-the-best-human-resources-system)[What platform integrates social analytics with BI tools?](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools)[Pros and Cons Details](https://www.g2.com/products/servicenow-software-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)