ServiceNow Software Asset Management Reviews & Product Details

I would say the details, for beginners this is not the tool because there are a lot of things you need to learn, but for professionals and big corporates, this is your go-to ITSM tool Review collected by and hosted on G2.com.

Integration with other internal tools needs to be done correctly using the proper connectors else your inventory might not reflect the correct data, except that all is well Review collected by and hosted on G2.com.

The best thing about ServiceNow Software Asset Management is its interface is user-friendly. Another thing is it has immense collaboration with IT services and enterprise databases. Review collected by and hosted on G2.com.

I have no specific dislikes about the ServiceNow Asset Management tool; it only occasionally fails to update the data or change the status. Review collected by and hosted on G2.com.

The ability to understand who's using what licensing or has a license but isn't utilizing the software. Can identify true up costs before any audit and it makes budgeting very simple. Review collected by and hosted on G2.com.

Rather expensive and I'd recommend implementation specialists to assist in any development work along with initial set up. Review collected by and hosted on G2.com.

It is really nice to have all of our assets in the same system that we use for incidents and requests. We have a dedicated team that manages this data so it works really well. Review collected by and hosted on G2.com.

We have to have a dedicated team to manage the Dev pieces. Review collected by and hosted on G2.com.

Smooth user interface and reporting capabilities are very flexible. Helpful in tracking any blocker in the whole process. Review collected by and hosted on G2.com.

As of now i didn't find any drawback in this tool Review collected by and hosted on G2.com.

Comprehensive view of software assets, Automated compliance, Better control over software usage, Integration with other ServiceNow products Review collected by and hosted on G2.com.

High cost, Complexity, Dependence on ServiceNow for support, Limited third-party integration Review collected by and hosted on G2.com.

Manage the infrastructure assets

Service desk tickets Review collected by and hosted on G2.com.

Takes a lot of time to open records

Creating reports Review collected by and hosted on G2.com.

This uses the same Now platform discovery module which is quite beneficial and cost effective in the long run. Review collected by and hosted on G2.com.

Sometimes it is complex for new technologies, like Kubernetes. Review collected by and hosted on G2.com.

I like the normalization services though we have struggled to get them working correctly. I also really like the content service provided by ServiceNow to continually feed us data from other customers, as well as take our custom products and work through setting them up as out-of-the-box normalized products. Review collected by and hosted on G2.com.

I wish there were better documentation around how and when normalization works on software titles. We struggle with that understanding as well as processes. It would be nice to outline how the lifecycle management of software and entitlements should go, even if it was essential. Review collected by and hosted on G2.com.

Everything is in a single place, meaning on the cloud with a single instance that provides easy configuration, table utilization, maintenance, etc. Review collected by and hosted on G2.com.

Table responsiveness. Service Now has a good table structure, but when data is large on tables, it processes slowly, so enhancements are needed. The table is busy if too many records are updated at the same time. Also, if too much data is transformed through the import set, data may get stuck. Review collected by and hosted on G2.com.