ServiceNow IT Asset Management Reviews & Product Details

Cost Optimization & Reclamation: It tracks software usage and hardware lifecycles, identifying underutilized resources and preventing over-licensing and unnecessary hardware purchases.Audit Readiness: Automated license reconciliation ensures your organization strictly adheres to software vendor compliance terms and avoids expensive true-up costs.End-to-End Lifecycle Visibility: From the initial procurement request and inventory intake to eventual hardware retirement, all tracking is automated. Review collected by and hosted on G2.com.

High Cost of Ownership: Licensing fees—often based on the number of managed endpoints—are steep. Small and mid-sized organizations frequently find the base price and mandatory add-ons cost-prohibitive compared to dedicated alternatives..

Heavy Administrative Maintenance: ServiceNow is not a plug-and-play solution. It demands ongoing, dedicated personnel to maintain software normalization, update contracts, and continuously manage asset lifecycles. Review collected by and hosted on G2.com.

What I like most about ServiceNow IT Asset Management is how everything is available in one place. It’s easy to track assets, check who is using what, and see the full lifecycle without going through multiple tools or spreadsheets.

I also find the integration with other ServiceNow modules really useful. For example, linking assets with incidents or service requests makes it much easier to understand issues and manage them faster. Review collected by and hosted on G2.com.

One thing I don't like about ServiceNow IT Asset Management is that it's not very easy to use in the beginning. The interface can feel a bit confusing, especially if you are new, and it takes time to understand where everything is.

Also, setting it up and customizing it is not very straightforward. You usually need someone with good ServiceNow knowledge to configure it properly, which can slow things down.

Sometimes the system also feels a bit heavy or slow, especially when loading large amounts of data or running reports. Overall, it's a powerful tool, but there's definitely a learning curve, and it could be more user-friendly. Review collected by and hosted on G2.com.

I really liked the interface of ServiceNow IT Asset Management. It stands out because of the variety of options it offers and how simple and intuitive it is to use. This makes it easy to track assets and keep everything organized, which I've found to be more efficient compared to other tools. The setup was pretty easy as well, which gives me a lot of confidence when working with it. I can feel it saves a lot of time versus other similar products in the market. Review collected by and hosted on G2.com.

I would say it will be great if you guys offered, like, sort of, like, a beta access to test on new features, not necessarily, like, add the feature right away, but having the option to, like, test new features on a beta environment will be great just to see, like, how can the overall experience be improved. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to track various requests for user group authentications, tracking software upgrades, and for configurations management database purposes. I like the ease of use and the interface it has, which helps to clearly identify the pipelines and workflows it follows. The pipelines are particularly helpful because they allow me to identify where a particular request is held up, which in turn helps me to identify the respective person or group I can reach out to push the request forward. Review collected by and hosted on G2.com.

The initial start-up dashboard sometimes feels too cluttered with too many metrics, which can be misleading. Also, even though there is an option to customize dashboards in ServiceNow, it needs to be made even more user-friendly. Getting access to the platform was initially a bit difficult. Review collected by and hosted on G2.com.

I genuinely like that ServiceNow IT Asset Management brings everything under one roof. The integration with CMDB and other ServiceNow modules allows me to know what I have, where it is, and what is happening with it, without the need to chase different teams for basic information. The automation part is awesome, helping with things like discovery, compliance tracking, and standardization without manual intervention. The flexibility to configure workflows and dashboards to match how my team actually works is a big plus. It's a solid enterprise tool that, with upfront effort, offers better visibility, reduces manual work, and supports data-backed decisions. Additionally, the initial setup was really easy. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.

The greatest thing about the ServiceNow IT Asset Management application is that it allows for the transformation of asset management from an ad-hoc and manual task into a strategic function by using automation. Review collected by and hosted on G2.com.

ServiceNow ITAM is an incredibly effective tool, but it requires good data, strong governance, good administrators, and money. Without those, it seems bulky and difficult to use. Review collected by and hosted on G2.com.

I like using ServiceNow IT Asset Management for asset tracking and managing software and hardware. The strong reports and dashboards make it easy to maintain assets and track software development, allowing for seamless asset allocation and software deployment. The simple dashboard is great, with everything organized well; I can get information with just one click. I also appreciate how it enables us to maintain records on a yearly basis. Review collected by and hosted on G2.com.

All IT related work can move to cloud like SAP, BMC. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management should cover all my use cases, especially for lifecycle management. My team manages the hardware and software lifecycle, and having a tool that helps with understanding what is where is valuable. Review collected by and hosted on G2.com.

I find that the data is incorrect, stale, and incomplete, which is an issue for me. Also, the initial setup was done incorrectly, limiting the value I could get from it. Review collected by and hosted on G2.com.

I like using ServiceNow IT Asset Management for tracking assets within the CMDB, which helps us maintain awareness of devices being deployed within our environment. It also allows us to provide support to our customers effectively. Review collected by and hosted on G2.com.

I think the best change would be integrated tools to help people who have been working on improving their CMDB to get governance to clean up their data. Review collected by and hosted on G2.com.

I appreciate how ServiceNow IT Asset Management keeps all the IT assets current and updates information, making sure our asset inventory is well-maintained. The auto discovery through ServiceNow Discovery or other sources is also a big plus for staying up to date with asset statuses. I value the ability to keep up with the inventory because it helps prevent security breaches and data loss. The initial setup wasn't too hard. Review collected by and hosted on G2.com.

I find the asset deployment process not streamlined. Also, the status of IT assets is not always current. Additionally, ServiceNow IT Asset Management can't track assets before they arrive in the warehouse. Review collected by and hosted on G2.com.