ServiceNow IT Asset Management Reviews & Product Details

It has been now 5 years for me using ServiceNow as ticketing and asset management tool for change and incident management.

Apart from this its best to keep records of CI in infrasstructure Review collected by and hosted on G2.com.

I dont find much issues in servicenow yet.

However if the licensing costa can be lesser as compared.

It can really attract other customers and capture more market Review collected by and hosted on G2.com.

I really like that ServiceNow IT Asset Management has a user-friendly UI, which helps us maintain centralized organizational assets smoothly. Earlier, we struggled with managing them in sheets. The reporting and dashboard features are also very helpful, providing clear visibility of resources and helping us quickly identify asset status, ownership, and upcoming renewals. Review collected by and hosted on G2.com.

I think the initial setup and customization process can ease up. Initial setup took some time for setting workflow, asset categories, and integration required some time. Review collected by and hosted on G2.com.

I work with ServiceNow IT Asset Management on asset life cycle management, asset tracking, and CMDB integration. I've used it for software analysis, handling license compliance, and usage tracking. It gives complete visibility, ensures compliance, reduces cost, and improves asset utilization through life cycle tracking. CMDB integrations help with better visibility of configuration items and their dependencies, aiding in impact analysis, improving decision making, and reducing downtime. We switched from manual tools to ServiceNow for centralized management and better visibility. Despite the setup being a bit complex initially, once configured, it became a significant advantage. Review collected by and hosted on G2.com.

One challenge is maintaining accurate and up-to-date data and CMDB, which requires a container support. Also, the initial setup can be complex due to configuration and data management. Improving automation and simplifying aggregation would be beneficial. Review collected by and hosted on G2.com.

I like ServiceNow IT Asset Management because it lets us manage all our assets in one place. We can track each asset from purchase through retirement, cut down on manual work, and keep the data organized and easy to find. It also helps us control costs and makes overall asset tracking much simpler. Review collected by and hosted on G2.com.

One thing I dislike about ServiceNow IT Asset Management is that it can feel complex to set up and manage at the beginning. It also depends on having accurate, well-maintained data; otherwise, asset tracking quickly becomes confusing. On top of that, customization and reporting can sometimes take longer than expected. Review collected by and hosted on G2.com.

I really like how it consolidates all our hardware and software data into a single dashboard, which makes it simple to track assets from purchase through retirement. The automated insights are great as well, since they flag unused licenses and help us save money without having to do manual audits. Review collected by and hosted on G2.com.

The licensing and implementation costs are very high, which can be a major barrier for smaller companies or anyone working with a tight budget. On top of that, it has a steep learning curve and a complex setup, so it often requires dedicated experts to manage and maintain it properly. Review collected by and hosted on G2.com.

I like the capability of ServiceNow IT Asset Management to populate the CMDB via Discovery. It helps us track hardware and software that's deployed, giving us a basis to model our internal applications. Discovery also aids in tracking hardware against what the owners have requested for deployment and are managing. Additionally, it helps identify obsolete software and hardware. Review collected by and hosted on G2.com.

I dislike that too much information is populated in the CMDB; it would be better if it was more straightforward to not create CIs that are unnecessary. There should be more granular on/off toggles for various CI types. Review collected by and hosted on G2.com.

the features you get on asset tracking and additional CMDB oriented features are honestly great. Lifecycle tracking of the asset is essential and servicenow has the best option for this I've seen out of other products Review collected by and hosted on G2.com.

The inflow of creating assets doesn't easily allow you to create assets from external systems, it's intended to work with procurement and sourcing but we rely on a lot of external systems to bring those assets into the organization that are not in servicenow's procurement app

customizing the asset creation pipeline is a little annoying as a developer Review collected by and hosted on G2.com.

It’s a single platform that helps me track hardware, software, and cloud assets throughout their entire lifecycle. Review collected by and hosted on G2.com.

The high cost and complexity are often a topic of discussion, mainly because licensing can create potential financial strain. Review collected by and hosted on G2.com.

I like the centralized visibility and easy reporting that ServiceNow IT Asset Management offers. It's great how smoothly it integrates with other ServiceNow modules. It gives me a clear, real-time view of all assets, making reporting quick and accurate. The tool reduces manual work through seamless integration with other workflows. Review collected by and hosted on G2.com.

It can be complex to set up and reporting and also customizing sometimes requires extra efforts. It would be better with a simpler setup process, more out of the box reports and easier customization without needing deep technical expertise. The initial setup was manageable but a bit complex and time-consuming. Review collected by and hosted on G2.com.

I love how ServiceNow IT Asset Management allows me to create and customize flows for service requests. This helps automate the complete lifecycle of requests, which is really efficient. I also find the storage of records for audit purposes and the ability to analyze them with interactive dashboards extremely useful. Additionally, the modules for incident management, change management, and major incident management are great. Review collected by and hosted on G2.com.

Favorites can be improved, and a lot of shortcut options should be included; it will save a lot of time for the user. It is hard to manage and maintain, with limited scope for improvement. Review collected by and hosted on G2.com.