ServiceNow IT Asset Management Reviews & Product Details

What I like most about ServiceNow IT Asset Management is its end-to-end visibility across the entire asset lifecycle. It brings hardware, software, licenses, contracts, and costs together on one platform. Its integration with CMDB and other ServiceNow workflows makes asset tracking more accurate and efficient. Automation also reduces manual effort, unnecessary purchases, and compliance risks. Overall, it helps organizations turn asset data into better operational and financial decisions. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex, especially for organizations with large or inconsistent asset data. It can also become costly and require skilled resources to fully utilize its advanced ITAM capabilities. Review collected by and hosted on G2.com.

It provides end-to-end visibility into assets throughout their entire lifecycle, from procurement to retirement. It also streamlines compliance and cost optimization by automating tracking, audits, and license management. Overall, it helps businesses reduce waste and make better, more informed decisions about their assets. Review collected by and hosted on G2.com.

One drawback of ServiceNow IT Asset Management is its complexity, especially during the initial setup and customization. Getting everything configured exactly the way you want can take a significant amount of time and often requires a high level of expertise to do it properly. Review collected by and hosted on G2.com.

I enjoy seeing the progress that has been made in the platform to account for all aspects of asset management throughout various lifecycle stages and the workflows that are out of box to provide a holistic view of my hardware estate. Review collected by and hosted on G2.com.

The inability to produce procedures that are based on out of the box functionality directly from the platform and how workflows are tied to one another. Review collected by and hosted on G2.com.

The UI of the tool has become more user friendly with a lot of easy automation steps for creating ticket by end users from different business verticals without much challenge Review collected by and hosted on G2.com.

It requires a LOT of manual setup, configuration, and coding to get it tailored to the company's environment and needs Review collected by and hosted on G2.com.

What I like best about ServiceNow IT Asset Management is its ability to provide centralized visibility and control over the entire asset lifecycle, from procurement to retirement. The platform helps streamline asset tracking, automate workflows, and improve compliance, which significantly reduces manual effort and operational inefficiencies. I also appreciate the strong integration capabilities with CMDB, procurement, discovery, and ITSM processes, allowing teams to make more informed decisions based on accurate asset data. The reporting and lifecycle insights help optimize hardware and software usage while reducing unnecessary costs. Overall, it enables better governance, operational efficiency, and a more scalable approach to managing enterprise assets. Review collected by and hosted on G2.com.

One challenge with ServiceNow IT Asset Management is that the implementation and ongoing maintenance can become complex, especially in large enterprise environments with multiple integrations and data sources. Maintaining clean and accurate asset data requires strong governance and continuous process discipline, otherwise reporting and lifecycle tracking can become unreliable. Some licensing and software asset management capabilities also require significant customization and expertise to fully optimize. In addition, certain workflows and user interfaces can feel overly complicated for occasional users or smaller operational teams. While the platform is very powerful and flexible, maximizing its value often requires substantial time, resources, and platform knowledge. Review collected by and hosted on G2.com.

I like the ease of maintenance and the elasticity of the products that connect into IT Asset Management. I also appreciate the enablement of CSDM journeys. Asset records having business meaning across the offerings make the system much more cohesive. Review collected by and hosted on G2.com.

I find managing a large landscape of assets with ServiceNow IT Asset Management can become technically cumbersome. Handling multiple asset types, service mappings, and CSDM journeys requires niche skills. Also, configuring spokes for bespoke software during the initial setup wasn't easy. Review collected by and hosted on G2.com.

I like having a source of truth for asset tracking with ServiceNow IT Asset Management. It's great being able to kick off workflows around the retirement of devices and during problems. Having a central place for our asset data in a raw and unfiltered manner gives us better information to make decisions from. Using this information for device retirement, replacement, and kicking off break-fix requests allows us to fast-track our request processes. The initial setup of the tables was easy, which is also a plus. Review collected by and hosted on G2.com.

It takes quite a bit of time to transform and manage data from outside sources. The end result is great, but the journey to get there can be painful. Initial setup of the tables was easy, data transformation was hard but isn't really an issue with the solution more the need to have clean data. Review collected by and hosted on G2.com.

I like the ability to integrate ServiceNow IT Asset Management with other components of ServiceNow, specifically the IRM module. This integration is valuable because it allows me to create entities in IRM off of CMDB records, which is invaluable. Additionally, I find the ability to create 'entity types' in IRM based on attribute information in the CMDB makes scoping of risks and controls so much easier and time-efficient. Review collected by and hosted on G2.com.

There isn't out of the box automation to update IRM entities (which are linked to CMDB assets) as those asset details change in CMDB. For IRM entities created from CMDB assets, those IRM entities (name, description, etc) should be automatically updated as the CMDB changes. Currently, a manual sync is required, which is not practical at scale. Review collected by and hosted on G2.com.

As an executive sponsor, I look for capabilities that deliver clarity, control, and measurable financial impact—and ServiceNow Asset Management delivers on all three. It gives us a single, authoritative view of our asset landscape, enabling us to track, manage, and optimize assets across their full lifecycle.

What I value most is the visibility it provides into both hardware and software. With accurate, real-time data, we’re able to make stronger investment decisions, reduce waste, and stay compliant with licensing and regulatory requirements. That translates directly into cost savings and risk reduction—two priorities that matter at the executive level.

ServiceNow Asset Management also reinforces operational discipline by standardizing processes across departments. It reduces inefficiencies created by fragmented systems and manual tracking, while supporting tighter alignment between IT, finance, and procurement.

Just as important, it helps us operate more proactively. Rather than reacting to asset issues, we can anticipate needs, optimize utilization, and plan more strategically for future growth.

Overall, ServiceNow Asset Management isn’t simply about tracking assets—it’s about maximizing their value, reducing risk, and giving the organization the insight it needs to operate more intelligently. Review collected by and hosted on G2.com.

I can’t really think of anything specific to add, but I don’t get involved in the details. Review collected by and hosted on G2.com.

I like ServiceNow IT Asset Management because of the platform support and flexibility it offers. I appreciate the ability to use and create integrations with other platforms to deliver information. This is particularly helpful as we use a third-party warehouser for our hardware asset management, and ServiceNow allows me to create a solution to ingest data directly instead of relying on manual requests in the customer portal. The integrations with different platforms like Intune, SCCM, M365, Adobe, and CrowdStrike make the system versatile and valuable to our operations. Review collected by and hosted on G2.com.

The issues I face are more about process and governance than technological platform shortcomings. I need information from internal teams for software asset management. It's very difficult to get them to introduce new processes and workflows to get that info over to me. Review collected by and hosted on G2.com.